Victoria Janicki
Gladwyne,PA
Summary
Dedicated food service professional well-versed in food and beverage operations and guest services. Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase loyalty and repeat business. Engaging personality and flexible approach. Prepared to bring abilities developed over 10-year career to new results-driven team. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws.
Overview
10
10
years of professional experience
4
4
Certification
Work History
Restaurant Server
Lola's Garden
Ardmore, PA
10.2021 - Current
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Replenished food items, paper products and canned goods to keep service station well-stocked during busy periods.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Stayed up-to-date on menu changes to help customers make food choices.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Checked identification for minimum age for sale of alcoholic beverages.
- Bussed and reset tables to keep dining room and work areas clean.
- Increased sales significantly by upselling higher-end products to customers.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Worked with POS system to place orders, manage bills and handle complimentary items.
Hostess Manager
Proper West/Manhattan Proper
New York, NY
12.2019 - 03.2020
- Monitored customer satisfaction through table touching, floor presence, focus groups and responding to customer inquiries.
- Leveraged technology and social media to better reach and communicate with guests.
- Interacted with guests to obtain positive or negative feedback and constructively apply information.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Developed unique events and special promotions to drive sales.
Shift Supervisor
Mokum NY
New York, NY
09.2018 - 03.2019
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Enforced company policies and regulations with employees.
- Trained new employees and delegated daily tasks and responsibilities.
- Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
Bottle Service Waitress
Slate NYC
New York, NY
03.2017 - 06.2017
- Presented menus to patrons, answered questions about menu items and made recommendations to promote customer satisfaction.
- Assessed guest demeanor and behavior to minimize disturbances, notifying bouncer of any unruly situations.
- Processed orders and facilitated customer payments using POS system.
- Maintained updated knowledge of drink menu items, promotions, specials and liquor and beer brands and used persuasive selling techniques to maximize sales.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Server
AOA Bar & Grill
New York, NY
09.2015 - 12.2016
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Education
Bachelor of Arts - Acting
Rutgers, The State University of New Jersey
New Brunswick, NJ06.2015
Skills
- Cool Under Pressure
- Service-Oriented
- Relationship Building
- Point of Sale Systems
- PPE Guideline Compliance
- Transactions and Cash Handling
- Warm and Friendly
- ServSafe Certified
- Reliable and Responsible
- Reservations Management
- Detail-Oriented
- Team Leadership
Certification
- Certified ServSafe Alcohol Pennsylvania, ServSafe - 10.10.2021
- Certified ServSafe Food Handler, ServSafe - 10.10.2021
- Certified Sexual Harassment Prevention for Restaurants, Employee, ServSafe - 10.11.2021
- Certified ServSafe Allergens Online Course, ServSafe - 10.12.2021
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
For the eye sees not itself, but by reflection, by some other things
William Shakespeare
Timeline
Restaurant Server
Lola's Garden
10.2021 - Current
Hostess Manager
Proper West/Manhattan Proper
12.2019 - 03.2020
Shift Supervisor
Mokum NY
09.2018 - 03.2019
Bottle Service Waitress
Slate NYC
03.2017 - 06.2017
Server
AOA Bar & Grill
09.2015 - 12.2016
Bachelor of Arts - Acting
Rutgers, The State University of New Jersey
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