Victoria O’Donnell
Property Manager
Brecksville,OH
Summary
Dynamic and results-driven professional with over a decade of experience in customer relations and management, eager to leverage extensive sales expertise and a commitment to customer service in a Customer Service Representative role.
Overview
30
30
years of professional experience
Work History
Property Manager
Carlyle Management
12.2012 - Current
- Oversee daily operations for multiple condos and HOA homes, ensuring customer satisfaction and efficient service delivery
- Control budget and manage property maintenance, reducing operating costs by 15% through strategic vendor negotiations and performance evaluations
- Develop and maintain strong relationships with Board members and homeowners, ensuring effective communication and high service standards
- Implement process improvements enhancing responsiveness to owner and tenant inquiries, which improved overall service ratings
Sales Associate
Ahola Corporation
04.2007 - 12.2012
- Successfully marketed and sold payroll services, achieving and exceeding monthly sales quotas through proactive networking and relationship-building
- Cultivated relationships with new and existing clients, resulting in a 30% increase in client retention and satisfaction scores during tenure
- Conducted presentations and demonstrations on product offerings to enhance client understanding and facilitate decision-making
- Collaborated with marketing team to develop promotional materials and campaigns, improving market visibility
Operations/Marketing Manager
Accudata Title Agency
04.2003 - 03.2007
- Managed operations for a national title company, coordinating between clients and internal teams to streamline business processes and client interactions
- Designed and conducted training programs for staff to improve service delivery and operational efficiency, contributing to a more knowledgeable workforce
- Built key relationships with mortgage and real estate clients, leading to a significant increase in referral business and client loyalty
- Implemented customer feedback mechanisms to enhance service offerings, ultimately boosting satisfaction and retention rates
Education
No Degree - Real Estate Law
Hondros Schools
OhioNo Degree - Real Estate Principals & Practice
Hondros Schools
OhioBS -
The Ohio State University
11.1988
Skills
- B2B Sales
- Client Relations
- Property Management
- Budget Control
- Customer Service
- Sales Forecasting
- Marketing Strategy
- Staff Training
- Operations Management
Accomplishments
Certified CPM. Certified PLP
Timeline
Property Manager
Carlyle Management
12.2012 - Current
Sales Associate
Ahola Corporation
04.2007 - 12.2012
Operations/Marketing Manager
Accudata Title Agency
04.2003 - 03.2007
No Degree - Real Estate Law
Hondros Schools
No Degree - Real Estate Principals & Practice
Hondros Schools
BS -
The Ohio State University
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