Victoria Oliveros Delfin

• Focuses all programs towards achieving a culture of patient safety, clinical quality goals, and improving patient outcomes
• Develops competency and skills to educate personnel in all chroninc kidney disease treatment programs
• Trains new employees with demonstration and oversight of direct patient care-related activities
• Empowers and promotes a culture of lifelong learning through professional programs, coaching, and available technologies
• Uses facilitation techniques and the variety of tools and resources available to promote immersive, engaging , learning experiences
• Maintains knowledge of products ,services,and strategies to support and train staff appropriately in all modalities.

• Participation in the information gathering, analysis, education and form completion aspects of the admissions process
• Evaluate patients for hospice appropriateness
• Medical records review as requested
• Obtain agreement for admission of referred patients and families who meet admission criteria
• Analyze data collected by the LPN to facilitate/obtain admission orders
• Build effective referral source relationships to support the high quality and responsiveness expectations associated with VITAS
• Maintain clinical and professional competence
• Take the initiative in developing effective relationships internally with the appropriate admissions and patient care resource persons
• Utilize interpersonal skills to help appropriately educate and address any questions the patient and/or patient’s family has concerning hospice and palliative care
• Order appropriate DME /HME for patient comfort
• Order comfort medications and give patient or family education on home medication use
• Arrange and coordinate transporation for discharge or transfer to and from hospital.

• Facility Administrator with experience in managing and marketing In Center Hemodialysis ,Home and Peritoneal Dialysis.
• Skilled in Federal, State and local healthcare regulatory guidelines.
• Excellent background in Clinical and Financial Operations with primary focus on Quality outcomes and Center growth with different modalities.
• Ensuring patient care and good customer service.
• Experience in managing and marketing multiple In Center Hemodialysis, Home and Peritoneal Hemodialysis.
• Skilled in Federal, State and local healthcare regulatory guidelines.
• Excellent background in clinical and Financial operations with primary focus on Quality outcomes, growth within all dialysis modalities, ensuring patient care and customer service.
• Able to manage 32 dialysis station In Center Hemodialysis. Center average census is at 228 patients.
• Responsible for Operational, labor and productivity, quality patient care by coordinating care with the Interdisciplinary team that consist of Nephrologists, Social Worker, Dietitian and Nurses.
• Oversee Kaiser Referral and admissions, coordinate referral to manage treatment options :Home dialysis, PD referral, and transplant referral and follow up.
• Attending Kaiser Steering Committee meeting on quarterly basis and meet with Nephrologists, Case Manager, Transplant Coordinator and management level for better patient care.
  Managed 57 staff that consist of Registered Nurses, Hemodialysis Patient Care Technician , Dietitian ,Social Workers,Biomedical Technician and Administrative
  Assistant.
• Manages patient immunization and Care Plan (Monthly/ Annual)
• Review charts for accuracy to reduce errors and verify completion of updates.
• Team player. Works at bedside if with short of staffing.

• Facility Administrator with experience in managing and marketing In Center Hemodialysis
• Skilled in Federal, State and local healthcare regulatory guidelines .
• Excellent background in Clinical and Financial Operations with primary focus on Quality outcomes and Center growth with different modalities.
• Ensuring patient care and good customer service.
• Skilled in Federal, State and local healthcare regulatory guidelines.
• Excellent background in clinical and Financial operations with primary focus on Quality outcomes, growth within all dialysis modalities, ensuring patient care and customer service.
• Able to manage 20 dialysis station In Center Hemodialysis. Center average census is at 120 patients.
• Responsible for Operational, labor and productivity, quality patient care by coordinating care with the Interdisciplinary team that consist of Nephrologists, Social Worker, Dietitian and Nurses.
• Managed 26 staff that consist of Registered Nurses, Hemodialysis Patient Care Technician , Dietitian ,Social Workers,Biomedical Technician and Administrative Assistant.
• Manages patient immunization and Care Plan (Monthly/ Annual)
• Review charts for accuracy to reduce errors and verify completion of updates.
• Admit and discharges patient.
• Team player. Works at bedside if with short of staffing.

• Functions as the hemodialysis team leader in the provision of chronic hemodialysis care and treatment

• Communicates with the physician and other members of the healthcare team to interpret, adjust, and complete patient care plans

• Provides safe, effective delivery of patient care in compliance with standards outlined in the facility procedure manual, as well as regulations set forth by the company, state, and federal agencies
• Develops and maintains effective relationships through effective and timely communication

• Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner

• Provide day to day guidance, support and direction to direct patient care staff, providing informal feedback on an ongoing basis and formal feedback input for the annual performance evaluation

• Participate in patient care plan meetings

• Maintain knowledge in the current practices related to the principles and techniques of dialysis by participating in all scheduled in-services

• Train and orient staff as necessary

• Routinely observe and guide direct patient care staff for appropriate technique and adherence to facility policies and procedures

• Promote and assist with compliance to OSHA programs in order to maintain a safe and clean working environment

• Maintain overall shift operation in a safe, efficient, and effective matter

• Coordinate Charge Nurse duties with Staff RNs acting in the relief charge capacity

• Assess daily patient care needs and develop and distribute patient care assignments appropriately

• Assume primary responsibility in an emergency situation

• Asses patient needs, respond to dialysis treatments, and communicate concerns to rounding physician

• Implement changes in patient care/treatment as directed

•Monitor and supervise all patient care activity during dialysis and assist as necessary

• Collaborate with direct patient care team in making decisions to benefit patient care

• Continuously monitor patient's condition with regards to problems and potential complications associated with dialysis

• Administer medications to patients per physician's orders

• Supervise and participate in completion of short and long term care plans

• Admit new patients according to facility procedure

• Ensure educational needs of patients are met and educate the patient and family about End Stage Renal Disease, dialysis therapy, diet and medication

•Operate all dialysis related and emergency equipment safely and efficiently when needed

• Attend and participate in monthly Quality Assurance meetings

• Day to day work includes desk and personal computer work and interaction with patients, facility staff and physicians

• Functions as the hemodialysis team leader in the provision of chronic hemodialysis care and treatment

• Communicates with the physician and other members of the healthcare team to interpret, adjust, and complete patient care plans

• Provides safe, effective delivery of patient care in compliance with standards outlined in the facility procedure manual, as well as regulations set forth by the company, state, and federal agencies

• Develops and maintains effective relationships through effective and timely communication

• Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner

• Provide day to day guidance, support and direction to direct patient care staff, providing informal feedback on an ongoing basis and formal feedback input for the annual performance evaluation

• Ensure compliance with all company and facility approved procedures and policies as well as regulations set forth by state and federal agencies in clinics with more than 100 patients

• Participate in patient care plan meetings

• Maintain knowledge in the current practices related to the principles and techniques of dialysis by participating in all scheduled in-services

• Train and orient staff as necessary

• Routinely observe and guide direct patient care staff for appropriate technique and adherence to facility policies and procedures

• Promote and assist with compliance to OSHA programs in order to maintain a safe and clean working environment

• Maintain overall shift operation in a safe, efficient, and effective matter

• With Clinical Manager conduct staff meetings at least monthly or as needed to keep patient care staff informed of changes in patient care needs or operations to improve delivery of care

• Meet routinely with the Clinical Manager to discuss personnel and patient care status, issues, and information

• Supervise all documentation of patient information

• Coordinate Charge Nurse duties with Staff RNs acting in the relief charge capacity

• Assess daily patient care needs and develop and distribute patient care assignments appropriately

• Assume primary responsibility in an emergency situation

• Asses patient needs, respond to dialysis treatments, and communicate concerns to rounding physician

• Implement changes in patient care/treatment as directed

• Monitor and supervise all patient care activity during dialysis and assist as necessary

• Collaborate with direct patient care team in making decisions to benefit patient care

• Continuously monitor patient's condition with regards to problems and potential complications associated with dialysis

• Administer medications to patients per physician's orders

• Act as the subject matter expert and as a resource for staff members

• Supervise and participate in completion of short and long term care plans

• Admit new patients according to facility procedure

• Ensure educational needs of patients are met and educate the patient and family about End Stage Renal Disease, dialysis therapy, diet and medication.

• Assist with the interviewing of potential direct patient care staff as requested

• Promote efficient use of medical supplies

• Attend and participate in monthly Quality Assurance meetings

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Day to day work includes desk and personal computer work and interaction with patients, facility staff and physicians