Victoria Godwin
Elkview,WV
Summary
Professional leader in team management and operational coordination. Effective at driving team performance and ensuring adherence to company policies. Known for fostering collaboration and delivering consistent results. Skilled in conflict resolution and time management.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Shift Leader
Kentucky Fried Chicken
04.2025 - Current
- Supervised team of associates to ensure efficient workflow and adherence to safety protocols.
- Trained new staff on operational procedures, promoting consistency and quality in service delivery.
- Implemented process improvements that enhanced productivity and reduced operational delays.
- Monitored inventory levels, facilitating timely restocking and minimizing shortages or overages.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Assistant Manager
Little General Convenience Stores
09.2023 - Current
- Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations.
- Developed strong relationships with vendors and suppliers, and handling all incoming items from vendors without being asked.
- Managed cash handling procedures, including opening/closing registers, preparing deposits, and being able to identify and fix shortages.
- Communicated any issues to general manager and kept up-to-date communication on the well-being of the store.
- Offered to assist with other locations due to staff shortages.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored employee performance through regular evaluations, providing constructive feedback for professional development.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Ensured compliance with health & safety regulations by conducting regular inspections and implementing corrective actions when necessary.
- Managed inventory levels, ensuring adequate stock availability while minimizing excess or obsolete items.
- Assisted in the recruitment, selection, and onboarding of new employees, ensuring a smooth transition into the team.
Sales Associate
Little General Convenience Store
08.2021 - Current
- Handle all cash and card transactions
- Count the safe to make sure all money is accounted for
- Check in truck items
- Front-face and stock entire store
- Clean and organize as needed each shift
- Count the toll down after shift and make sure all money is accounted for
- Being trusted with large quantities of money
Food Service Worker
Arby's
12.2018 - Current
- Assist customers with food orders and questions, prep meats and vegetables daily, complete daily paperwork and money deposits, stock and clean work area daily, engaged in fully training new hires, scheduled interviews with possible new hires, complete assigned tasks daily.
Sales Associate/Cashier/Customer Service
Little Caesars
08.2017 - 06.2018
- Assisted customers with any questions/concerns pertaining to their orders.
- Participating in upselling items and/or savings customers money when applicable.
- Prepped vegetables and meats for daily use.
- Cleaned and sanitized the work area daily.
- Assisted Kmart side with their customers as well when they needed help.
Certified Senior Sales Associate
7-Eleven
08.2015 - 03.2017
- Performed each task from the list that was assigned for the day at a fast-paced, yet detailed-oriented manner.
- Discussed any complaint or issue that was brought to attention by the customer, while continuing to maintain a positive attitude. Dedicated as much time and effort as possible to ensure that any problem would be properly resolved to re-instill customer satisfaction.
- Efficiently ordered assigned sections of the store at the allotted periods of time when ordering was available to begin. Re-evaluated each section that had been ordered by myself, and double-checked for an accurate and finished order.
- Scheduled a daily period of time to complete the in-depth lottery report, which was expected to be reviewed with precision and entered into the computer each day.
- Organized a specific daily routine to handle all of the money that is extracted from the machine with care, and count all of the bills without error and enter each amount into the register. Expected to have the ability to carefully handle large cash amounts which was likely to exceed $1,000 on most occasions.
- Obtained the food forecast sheet that was created for the day, and prepare each listed food item and the correct quantities that are listed.
- Produced an excellent display of customer service for every transaction that occurred during every worked shift.
Expeditor
Taco Bell
08.2014 - 06.2015
- Completed each drive thru or front counter order in an accurate and timely manner.
- Inspected all items for accuracy and appeal before delivering it to the customer.
- Conversed with customers over any issues or troubles they may be having and resolving each problem to the best of my ability.
- Removed any garbage or unwanted items from my work station, the dining area, and parking lot.
- Thoroughly sanitized all eating areas, and the work station.
Education
High school or equivalent -
Plymouth High School
Plymouth, IN06-2013
Skills
- Shift Management
- Customer service (10 years)
- RETAIL SALES (7 years)
- English
- Cashiering
- Upselling
- Fast Food
- Food Service
- Phone etiquette
- POS sytems
- Recruitment and onboarding
- Quality assurance
- Cash Handling
- Meal Preparation
- Food Safety
- Excellent customer service skills (10 years)
- Food Prep
- Food Handling
- Sales Experience
- Staff training
- Process improvement
- Inventory management
- Team supervision
Certification
- Food Handler August 2021 to August 2024
- Driver's License
Additional Information
- Skills
- Excellent customer service skills.
- Able to communicate effectively with employees as well as customers.
- Great multitasker, even under pressure.
- Eager to learn and practice new tasks that are presented.
- Able to responsibly manage large cash amounts of $1,000 or more.
- Willing to take on extra projects when available.
Timeline
Shift Leader
Kentucky Fried Chicken
04.2025 - Current
Assistant Manager
Little General Convenience Stores
09.2023 - Current
Sales Associate
Little General Convenience Store
08.2021 - Current
Food Service Worker
Arby's
12.2018 - Current
Sales Associate/Cashier/Customer Service
Little Caesars
08.2017 - 06.2018
Certified Senior Sales Associate
7-Eleven
08.2015 - 03.2017
Expeditor
Taco Bell
08.2014 - 06.2015
High school or equivalent -
Plymouth High School