Hi, I’m
Victoria L Stanfill
Gallatin,TN
Summary
Board Certified RDA with almost 7 years of chair side assisting experience, as well as, efficiently handling administrative tasks.
Many years of customer service experience including; Management, call floor representative, call center associate, sales associate, bartender, server, and multiple lead positions.
I'm team-focused with a commitment to providing exceptional care to all patients. I am an Enthusiastic Dental Assistant, eager to contribute to team success through hard work, attention to detail and excellent organizational skills. In past employments I carried the role of the Lead Dental Assistant. This role included tasks such as, ordering supplies for the office, training new staff members, verifying and enforcing all protocol's and regulations by the state, and overseeing the other assistants while still being a team player.
I've also had the privilege of assisting and working alongside side 11 different Oral Surgeon's, while consuming as much information and knowledge as I could daily. Surgery changed my perception of dental, in the best way! It allowed me to not only widen my experience and knowledge of dental procedures; but also helped me operate in a more efficient and effective manner.
I have many qualities that would allow me to be huge benefit to many roles.
I work well with other, willing to you learn new things, great customer service experience, incredible work ethic, time efficient, and very communicative.
I look forward to the opportunity to work with a new practice, serving patients with the Highest Quality of Care.
- Dental License #28210
- BLS CPR Certified - (Current) Expires: 02/2025
- Dental Radiology Certification
- Nitrous Oxide monitoring
- Certification of Completion for OSHA & HIPAA •Privacy & Security Compliance Training for Medical & Dental
- 7 years of chair side experience
- 10 years of customer service experience
- 3 years of management experience
Overview
8
years of professional experience
5
Years of dental chair side assisting
3
Years of admiration experience
4
Year of Insurance experience
5
Years of Lead Dental Assistant experience
Work History
OMS NashvilleNashville, Tennessee
Dental Surgery Assistant
02.2024 - 10.2024
Job overview
- Assisting during surgical procedures
- Holding airways
- Monitoring sedation, including nitrous oxide
- Recording sedation and medication given during surgeries
- Calling in, or electronically placing prescription orders for patients
- Drawing up medication administered during surgeries
- Preforming CBCT and panoramic x-rays
- Entering in treatment plans for patients during consultations
- Resetting rooms for next surgery
- Preforming impressions on patients via VPS materials or with a scanner
- Informing and reviewing post operative instructions with patients and escorts
- Preforming rechecks appointments
- Scrubbing instruments
- Specific sterilization
- Restocking and resetting surgery rooms
- Traveling to multiple locations (9)
- Working along side multiple Oral Surgeon’s (11)
- Teamwork
- Time management
- Efficiency
Goodlettsville Family Dental Goodlettsville, TN
Office Manager
01.2023 - 10.2024
Job overview
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
Goodlettsville Family Dental Goodlettsville , TN
Lead Registered Dental Assistant
02.2020 - 01.2024
Job overview
- Took patient impressions to create accurate dental devices
- Prepared stations for routine check-ups and specialized procedures
- Helped to evaluate patients and document current dental features and symptoms
- Prepped patients for anesthetic injections
- Took dental images following strict patient protection rules by mentioning risks during pregnancy and applying lead aprons
- Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment
- Prepared and positioned patients for procedures, clipping dental napkins and placing patient safety devices
- Booked appointments for patients using OpenDental
- Prepared panoramic and periapical radiological images, allowing dentist to spot cavities, decay and problem areas needing treatment
- Explained treatment procedures and instructed patients on home care guidelines
- Taught patients successful strategies for boosting oral hygiene, controlling plaque and protecting gums and tooth enamel from damage
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Properly marked and adjusted dental devices including; dentures, partials, flippers, night guards and retainers.
- Performed general chair-side duties for general dentistry, cosmetic dentistry, endo procedures, implant surgery and oral surgery.
Aspen DentalHopkinsville, KY
Front Desk Receptionist
11.2020 - 02.2022
Job overview
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Scheduled, coordinated and confirmed appointments and meetings.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Developed strong working relationships with team members, fostering a positive work environment.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Completed data entry and filing to keep records updated for easy retrieval.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Completed all tasks in compliance with company policies and procedures.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Implemented more efficient mail distribution system, ensuring timely delivery of correspondence to staff.
- Greeted visitors warmly, creating positive first impression of organization.
- Initiated system for tracking office supplies, leading to more efficient inventory management.
- Contributed to team effort by accomplishing related results as needed, fostering collaborative work environment.
- Improved office efficiency with diligent management of appointment scheduling and calendar coordination.
- Assisted in coordination of company events, contributing to successful and well-organized functions.
- Facilitated smooth communication between departments by accurately relaying messages and information.
- Streamlined check-in processes, reducing wait times for guests.
- Provided basic technical support for front office equipment, minimizing downtime.
- Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Compiled and submitted daily reports on front desk activities, offering insights for process improvements.
- Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
- Enhanced team knowledge by sharing best practices in customer service and front desk operations during meetings.
- Enhanced guest experience by maintaining welcoming and organized reception area.
Aspen Dental
Lead Registered Dental Assistant
11.2020 - 02.2022
Job overview
- Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
- Documented patient dental health information, medical history and vital signs for future reference.
- Scheduled appointments for new and existing patients, factoring in provider availability and scheduling loads using EPMS software.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water and mixing materials for fillings, casts and impressions.
- Explained treatment procedures and instructed patients on home care guidelines.
- Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay and areas needing treatment.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Successfully assisted dentist by performing four-handed dentistry chair-side duties for general dentistry and oral surgery.
- Completed oral scans for the doctor to review with the patient to provide all care needed.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Poured up and fabricated stone models for the lab to use when creating specific dental appliances.
- Monitored and reordered patient records during IV sedation for many oral surgeries.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Properly disposed any hazardous waste.
Medical Dental Unit
Voluntary Assistant
03.2022 - Current
Job overview
- Assisted multiple Saturday's in various locations around Nashville, TN.
- Cleaned, stocked, prepped and loaded the medical van for dental procedures.
- Assisted numerous different doctors during dental emergencies.
- Informed patients of any procedures, risks, and after care needed.
- Recorded patient medical history.
- Prepared after care, take-home bags for patient.
- Helped those in need!!
Agreo - USAAClarksville, TN
Call Center Representative
08.2017 - 10.2019
Job overview
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Identified upselling opportunities to increase revenue generation.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Responded proactively and positively to rapid change.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
TMIKYBowling Green, KY
Dental Assisting License from Dental Assisting
02.2020
University Overview
- Fast pace program
- Completed clinical hours and multiple offices
- Hands on learning
- BLS CPR certified - (current) Expires: 02/2025
- TN Certified and Registered Dental Assistant - License #28210
- Dental Radiography for Dental Assistant Radiation Safety & Techniques Certification
- Certification of Completion for OSHA & HIPAA Privacy & Security Compliance Training for Medical & Dental
Austin Peay State UniversityClarksville, TN
Science Education from Dental Assisting
05.2018
University Overview
- Dean's List
- AOII Member
- VP New Member Educator in AOII
Munford High SchoolMunford, TN
High School Diploma
05.2016
University Overview
- Dean's List all four years
- Honor Roll all four years
- 3.9 GPA
- National Honor's Society Member
- FFA, FCCLA and HOSA Member
- Yearbook club
- Caption of the Cheer squad
- Cheered for football and basketball all four years
- Over 100 volunteer hours
Skills
- Lead Dental Assistant
- Oral Surgery
- Restorative Dentistry
- Cosmetic Dentistry
- Endodontics
- Implant Surgery
- Pediatric Care
- Denture Knowledge
- Insurance Billing
- Front Desk Coordinations
- Patient Scheduling
- Dental Supply Inventory (responsible for ordering)
- Dental Radiography
- Advising and Educating Patients
- Treatment Room Preparation
- Instrument Tray Preparation
- Treatment Room Breakdown
- Fluoride Treatments
- Equipment and Instrument Sterilization
- Local Anesthetic Proficiency
- Dental Impression Specialist
- Proficient in temporary restorations
- Proficient in Invisalign procedures
- Electronic Charting
- Nitrous oxide monitoring
- Assisting in surgical procedures
- Oral and Maxillary surgery
- Drawing up medication administered in surgeries
- Knowledgeable in OpenDental, Dentrix, and EPMS (Aspen Dental)
Timeline
Dental Surgery Assistant
OMS Nashville
02.2024 - 10.2024
Office Manager
Goodlettsville Family Dental
01.2023 - 10.2024
Voluntary Assistant
Medical Dental Unit
03.2022 - Current
Front Desk Receptionist
Aspen Dental
11.2020 - 02.2022
Lead Registered Dental Assistant
Aspen Dental
11.2020 - 02.2022
Lead Registered Dental Assistant
Goodlettsville Family Dental
02.2020 - 01.2024
Call Center Representative
Agreo - USAA
08.2017 - 10.2019
TMIKY
Dental Assisting License from Dental Assisting
Austin Peay State University
Science Education from Dental Assisting
Munford High School
High School Diploma
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