Victoria (Tori) Dimmerling

• Responsible for the South and Southeast Regions
• Recruits, selects, and evaluates HR staff throughout the organization
• Fostered positive work environment through comprehensive employee relations program.
• Provides monthly updates for corporate staff regarding new hires, policies, employment matters, and other announcements
• Prepares and delivers weekly executive HR reports
• Provides direction and advice to all levels of the organization for employee relations matters
• Responds to all government inquires and charges that are employment related
• Manages employment-related lawsuits and litigation
• Negotiates union contracts in organized work locations
• Responds to union grievances
• Makes succession planning decisions and provides input to plans for other business units
• Trains and develops HR staff for readiness in future positions
• Writes, interprets, and communicates corporate policies owned by the HR department
• Develops associate handbook and employee work rules for all business units
• Works with the M&A team for employment-related matters during acquisitions
• Provides HR support to start-up operations both domestically and internationally.
• Managed employee relations issues with care and confidentiality, maintaining trust with staff members while resolving conflicts effectively.
• Optimized HR budget allocation by strategically reallocating resources based on department needs and priorities.
• Ensured legal compliance in all HR practices, mitigating potential risks related to employment law violations or disputes.
• Supported organizational change initiatives by guiding employees through periods of transition, minimizing disruption to productivity.
• Collaborated with executive leadership team to develop long-term HR strategies aligned with business objectives.
• Reduced time spent on administrative tasks, allowing HR team members to focus on strategic initiatives.
• Established strong relationships with both employees and management teams, fostering a collaborative work environment.
• Evaluated compensation structures and policies, ensuring competitive positioning within the market and internal equity among staff members.
• Provided updates on HR policy changes to employees to satisfy compliance and state laws.
• Conducted investigations and assisted with handling employee complaints involving Affirmative Action and EEOC to promote equitable workplace.
• Recommended appropriate resolutions to employee relations concerns and handled disciplinary issues and investigations of misconduct.

• Responsibilities for Statesville, Memphis, and Atlanta campuses
• Maintain knowledge of legal requirements and government reporting regulations affecting human resources functions and ensures policies, procedures, and reporting are in compliance
• Recruit and interview applicants to fill vacant positions
• Plan and conducts new employee orientation
• Monthly leadership training
• Advise management in appropriate resolution of employee relations issues
• Respond to inquiries regarding policies, procedures, and programs
• Assist with Geodis company policies for implementation
• Administer performance review program to ensure effectiveness, compliance, and equity within the organization
• Administer benefits programs for new hires, qualifying events and open enrollment
• Conduct wage surveys within labor market to determine competitive wage rate
• Prepare employee separation notices and related documentation, and conduct exit interviews
• Responsible for campus unemployment claims and hearings
• Assist in FMLA and Leave of absences claims and filings

• Responsible for Coastal and Atlanta Campus Locations
• Maintain knowledge of legal requirements and government reporting regulations affecting human resources functions and ensures policies, procedures, and reporting are in compliance
• Maintain knowledge of issues specific to the campus/regional labor market that could potentially impact business conditions
• Executes HR strategic plan at the campus/regional level, providing input to HR and campus leadership on progress and potential issues
• Develops and executes employee engagement and retention plans
• Manages and resolves employee relations issues including employee investigations
• Partners with operations leadership on new business start-up and peak season staffing plans
• Ensures adequate staffing to meet operational needs
• Develops and leads supervisory and management training specific to HR-related topics
• Facilitates employee engagement meetings and records results; develops strategies with operations partners to address critical and recurrent issues
• Responsible for recruiting
• Leads and/or participates in network-wide projects as assigned
• Provides supporting information for employment claims and litigation

• Responsible for escalating any issue that potentially impacts achievement of financial or operational goals of the business

• Implemented successful change management initiatives, supporting employees during organizational transitions.
• Conducted thorough employee evaluations, providing feedback and guidance for professional growth.
• Addressed employee conflicts with appropriate urgency, following all corporate procedures.
• Enhanced employee engagement by implementing innovative HR programs and initiatives.

• Interact with customers to determine staffing needs
• Evaluate and define job requirements to effectively select the appropriate candidate
• Interview all applicants, evaluate assessments, check references and determine if a conditional job offer should be extended
• Analyze business trends and relevant economic indicators for hiring and compensation
• Responsible for formulating and presenting orientations that are site specific for each customer
• Conduct new hire orientations
• Serve as an intermediary between customers and employees
• Evaluate attendance and performance
• Counsel and discipline employees related to any performance issues
• Resolve and document the resolution
• Determine best methods to ensure the human resource needs of customer and employee are met
• Investigate and evaluate workers compensation claims
• File paperwork for all claims
• Responsible for filing unemployment claims and participating in hearings, via phone or in person
• Investigate discrimination complaints to resolve or make recommendations as to the resolution of the matter
• Evaluate and determine best methods to reinforce and maintain good customer relations
• Develop new business
• Research potential customers and make recommendations on business development
• Participate in community activities to promote and build business contacts
• Contribute to the company's database by evaluating and implementing the best methods for recruiting potential candidates
• Schedule and conduct job fairs
• Prepare print and online advertising
• Mentor and train new staff on processes, concepts, business practices and customer needs
• Delegate and assign duties to others
• Train and coach employees
• Give performance evaluations and set goals and objectives
• Analyze branch reports
• Set budgets and yearly plans for the office
• Evaluate any potential problem areas
• Maintain all appropriate paperwork and documentation
• Enter pertinent information into computer
• Process weekly payroll for 300+ employees
• Set up employee benefits, help to determine eligibility
• Maintain compliance with company quality programs and processes
• Participate in all branch audits and SOX audits
• Responsible for paying all branch invoices
• Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
• Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
• Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
• Maintained friendly and professional customer interactions.
• Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.