Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

VICTORIA T. ZIWORITIN

Houston

Summary

To use my management skills, quality leadership, mentorship, training experience, and successful track record to a position of greater impact and contribute to the development of the organization.

Track record of providing immediate results in improving overall operations and meeting or exceeding enrollment and retention goals. Build strong customer-service oriented admissions models. Superior communication and leadership skills, including delivering presentations to audiences of all sizes and coordinating multiple projects and programs simultaneously to ensure success of organization. Work well with a diverse population of staff. Project & Program Management/Strategic Planning & Development/Data Collection & Analysis/Staff Training & Development/Public Speaking & Presentations/Hotel Management/Special Events/Budget Management/Marketing Strategies/Operations Management/Employee Relations/Policy & Procedure Development/P&L Management/Performance & Process Improvement/Problem Solving / Resolution

Overview

21
21
years of professional experience
1
1
Certification

Work History

Project Management/Asset Management

Toscana Capital Group LLC
05.2019 - 03.2025
  • Responsible for allocating ownership for the implementation, and continued administration of the asset management plan.
  • Coordinating all team training on procedures and tools, and updating procedures as needed throughout the project.
  • Responsible for designing, executing, and monitoring projects that can improve one or more key performance indicators for companies.
  • Responsible for the (KYC) know your customer documentation and making sure clients meet the requirements of the company.
  • Also responsible for making sure that all appraisals for the assets are confirmed by government-approved appraisal companies.
  • Responsible for the (SKR) safekeeping receipts are updated, and the volts are acceptable to meet compliance requirements.
  • Reduce operating costs. Or achieve growth targets.
  • Audit financial transactions and suggest new types of software or procedures.

Account Analyst; Sales Rep Focused Performer

United Recovery System LLC/Altran
07.2014 - 01.2019
  • Managed over 300 + and Generated referral business and relationships with existing clients.
  • I identified customers with outstanding debts. Contact and track debtors, encouraging timely repayment.
  • Handle customer questions, complaints, and inquiries.
  • Escalating Issues: Reporting complex cases or debtors who are unwilling or unable to pay to superiors.
  • Potentially Taking Legal Action: Following procedures to pursue legal remedies if need be.
  • Handling Inquiries and Complaints: Addressing customer questions, concerns, and complaints related to the debt.
  • Responsible for maintaining a working file for the office as required for compliance.
  • Responsible for pursuing and collecting outstanding debts on behalf of creditors or businesses.

Collector/Account Analyst

Law offices of James West LLC
03.2009 - 05.2014
  • As a debt collector, my primary focus was on recovering outstanding debts by contacting debtors, negotiating payment plans, and tracking account progress.
  • My duties also include handling customer inquiries, investigating discrepancies, and ensuring compliance with debt collection laws and regulations.
  • Negotiating Payment Plans: Developing and implementing payment arrangements that are mutually agreeable with the debtor.
  • Tracking Account Progress: Monitoring payment schedules, recording interactions, and updating account statuses.
  • Investigating Discrepancies: Resolving disputes and ensuring accuracy of account information.
  • Maintaining Records: Keeping accurate records of all communications and interactions with debtors.
  • Ensuring Compliance: Adhering to debt collection laws and ethical standards.
  • Building Trust: Establishing a rapport with debtors to encourage open communication and adherence to payment plans.
  • I identified customers with outstanding debts. Contact and track debtors, encouraging timely repayment.
  • Handle customer questions, complaints, and inquiries.
  • My responsibility was to keep track of assigned accounts to identify outstanding debts.
  • Plan course of action to recover outstanding payments.
  • I keep track of assigned accounts and their debts.
  • Create a plan to get repayment as soon as possible.
  • Locate and contact debtors.
  • I was responsible for contacting debtors, negotiating repayment plans, maintaining records of.
  • My duty is often to locate and establish contact with debtors.
  • By showing empathy and patience, debt collectors can build trust with debtors.
  • I investigated and resolved discrepancies.
  • Create trust relationships with debtors when collecting Debt.
  • I was responsible for contacting debtors, organizing payment plans, maintaining paper trails, and planning courses of action to recover debt.
  • My main duty was to help our company get paid for money it is owed.
  • You will be responsible for contacting debtors and negotiating payments.
  • My responsibilities include spotlighting and contacting prominent defaulters, conceiving payment plans, and negotiating.
  • I was responsible for locating customers and securing payment of charged-off accounts and qualifying accounts for legal review.
  • I was responsible for recovering overdue payments from clients and ensuring the company’s accounts receivable are maintained at optimal.

Branch Manager

Makari De Swiss
12.2003 - 01.2009
  • Responsible for maintaining the overall image of the Company.
  • The only manager coordinating shipments for the Europe, Middle East, and Africa.
  • Make sure my branch is meeting the monthly targets and earning profits.
  • Responsible for the smooth and effective functioning of the branch.
  • Identified skills, interests, and career goals of prospective employees.
  • Motivate my team members from time to time.
  • Make schedules, resolve employee disputes, order inventory, and provide guidance to my employees.
  • Assist Customers.
  • Inspiring team members, boosting morale, and encouraging production activities.
  • Prepare financial statements for the branch.
  • Advised employees on the daily expectations and requirements.
  • Recruit and interview new employees.
  • Manage employees and lead day-to-day responsibilities.

Education

MBA- Project Management -

University of Phoenix
01.2013

Bachelor of Theater/Art -

University of Port-Harcourt
01.2000

Skills

  • Strategic development
  • Analytical mindset
  • Consultative selling
  • Client revenue growth
  • Network building
  • Multitasking
  • Business management
  • Economics
  • Sales
  • Written communication
  • Oral communication
  • Negotiation
  • Trustworthiness
  • Team collaboration
  • Creative problem-solving
  • Analytical problem-solving
  • Management information systems
  • Microsoft Office proficiency
  • International business coordination
  • Production efficiency analysis
  • Product knowledge articulation
  • Employee evaluation

Certification

  • Well Control Certificate, U.S Petrol Drill, 04/11
  • Microsoft Office Certificate, New Horizon for Oil and Gas Firms, 02/07
  • Small Business Guide Certificate, U.S. Small Business Administration, 08/09
  • Measurement While Drilling Certificate, U.S Petrol Skill, 03/11

Timeline

Project Management/Asset Management

Toscana Capital Group LLC
05.2019 - 03.2025

Account Analyst; Sales Rep Focused Performer

United Recovery System LLC/Altran
07.2014 - 01.2019

Collector/Account Analyst

Law offices of James West LLC
03.2009 - 05.2014

Branch Manager

Makari De Swiss
12.2003 - 01.2009

MBA- Project Management -

University of Phoenix

Bachelor of Theater/Art -

University of Port-Harcourt

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VICTORIA T. ZIWORITIN