Victorina Gonzalez
San Jose,CA
Summary
Tech-savvy and smart Medical Receptionist / Call Center equipped with experience in medical environments and top-notch administrative skills. Works great with colleagues and maintains strong patient relations. Excels at following procedures and independently handling common questions and concerns.
Overview
22
22
years of professional experience
Work History
Medical Receptionist/Call Center Representative
California Skin Institute
San Jose, CA
11.2016 - Current
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Performed data entry tasks related to billing and collections procedures.
- Processed patient payments and scanned identification and insurance cards.
- Entered insurance, demographics and health history into patient database.
- Processed referrals for specialist care when requested by physicians or patients.
Lead Medical Receptionist
Age Defy Dermatology
Campbell, CA
07.2007 - 11.2016
- Informed patients of financial responsibilities prior to rendering services.
- Managed billing inquiries from patients in a timely manner providing accurate responses according to company policy.
- Trained new receptionists on proper use of EHR systems, front desk protocols and other duties related to the job role.
- Conducted weekly meetings with staff members to review performance metrics and discuss any changes or improvements needed.
- Provided guidance to other medical receptionists regarding office procedures and policies.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Medical Receptionist
Heart & Vascular Associates
Mountain View, CA
11.2008 - 08.2011
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Arranged hospital admissions for patients as required.
- Greeted and checked in patients, updating patient information in computer system.
Contribution Specialist
Health Benefit Services Administrators
Dublin, CA
09.2001 - 07.2007
- Performed data entry tasks related to billing and collections procedures.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
- Identified needs of customers promptly and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
Some College (No Degree) - General Office Services
Mission College
Santa Clara, CASkills
- Billing Support
- Medical Billing
- Payment Collection
- Insurance Verification
- Referral Verification
- Front Desk Operations
Languages
Spanish
Native/ Bilingual
Timeline
Medical Receptionist/Call Center Representative
California Skin Institute
11.2016 - Current
Medical Receptionist
Heart & Vascular Associates
11.2008 - 08.2011
Lead Medical Receptionist
Age Defy Dermatology
07.2007 - 11.2016
Contribution Specialist
Health Benefit Services Administrators
09.2001 - 07.2007
Some College (No Degree) - General Office Services
Mission College
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