Summary
Overview
Work History
Education
Skills
Certification
SEMINAR ATTENDED
Languages
Timeline
Generic
Victorino Gutierrez

Victorino Gutierrez

Las Vegas,NV

Summary

Dynamic banking professional with extensive experience in managing complex, high-value transactions and a proven track record of exceeding sales targets. Expertise in delivering exceptional customer service, fostering long-term client relationships, and driving business growth. Adept at navigating fast-paced environments while maintaining keen attention to detail and compliance. Committed to leveraging financial acumen and interpersonal skills to contribute effectively to team success and enhance overall client satisfaction.

Experienced with managing outreach programs and building community partnerships. Utilizes strong communication skills to engage diverse groups and foster collaboration. Track record of enhancing community support and driving successful outreach initiatives.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Brand Service Manager

Bank of the Philippine Islands
01.2007 - 05.2025
  • Overseeing the daily operations of the branch, ensuring that operations run smoothly.
  • Managed to handle different bank products and meet the key performance indicators needed.
  • Handled different client concerns and provided high quality customer service.
  • Trained different branch staff and conducted performance evaluation to enhance the productivity and skillset of each member.
  • Adheres to the bank's regulation to mitigate the risk.

Franchisee

7-11 Convenience Store
01.2012 - 01.2020
  • Managed daily operations, ensuring compliance with company policies and procedures.
  • Trained staff on customer service best practices and operational standards.
  • Oversaw inventory management, optimizing stock levels to reduce waste.
  • Analyzed sales data to identify trends, adjusting product offerings accordingly.
  • Developed employee schedules, improving workforce efficiency and coverage during peak hours.
  • Maintained high standards of cleanliness and safety within the store environment.

Outreach Coordinator

Bank of the Philippine Island
01.2016 - 12.2019
  • Connecting the bank with a target community to promote financial literacy programs, livelihood programs and conduct community engagement programs.
  • Improved access to resources for underprivileged communities by connecting them with essential services offered by partner agencies.
  • Created informational materials to facilitate effective communication of banking products and services to diverse audiences.

Assistant Manager

Bank of the Philippine Islands
07.2003 - 12.2007
  • Responsible for overseeing the branch daily operation transactions.
  • Manage different clients and ensure that all queries are being attended too.
  • Handled different branches in the area and maintained high quality service.
  • Adhere to the bank policies and regulatory requirements to prevent fraud and ensure security.

Special Assistant to Vice President – Area Head

Bank of the Philippine Islands
01.2005 - 12.2006
  • Formulated marketing strategies to ensure that monthly and year targets are met.
  • Provided different market research, training and lectures in the area handled to ensure that each employee is well equipped.
  • Audits conducted at different branches to check if procedures and protocols are established.

Management Trainee

Bank of the Philippine Island
12.2002 - 07.2003
  • Prestigious program of the bank which cultivates future leaders.
  • This is a 8 month long comprehensive program to different bank products not limited to branch operation only.
  • Honed the employees to handle team, provide good decision making and establish good communication skills.

Education

Bachelor of Science - Business Management

San Beda College
Manila, Philippines
10-1990

Skills

  • Community outreach programs
  • Involvement with nonprofit initiatives
  • Operations management
  • Customer service
  • Team leadership
  • Decision-making
  • Effective leader

Certification

Trust Officers Association of the Philippines (TOAP)

Nevada Food Handler Certification

SEMINAR ATTENDED

  • Bank of the Philippine Islands
  • Branch Manager's Congress
  • Money Laundering Course
  • Risk Management
  • Business Continuity Management
  • Program Sales Trigger
  • Workshop Management
  • Development Course Supervisory
  • Development Course
  • High Impact Bank
  • Salesmanship Training
  • The Trainers for New Systems Applications
  • UITF Certification
  • Program Value Enhancement Program
  • Officership Training Program

Languages

English

Timeline

Outreach Coordinator

Bank of the Philippine Island
01.2016 - 12.2019

Franchisee

7-11 Convenience Store
01.2012 - 01.2020

Brand Service Manager

Bank of the Philippine Islands
01.2007 - 05.2025

Special Assistant to Vice President – Area Head

Bank of the Philippine Islands
01.2005 - 12.2006

Assistant Manager

Bank of the Philippine Islands
07.2003 - 12.2007

Management Trainee

Bank of the Philippine Island
12.2002 - 07.2003

Bachelor of Science - Business Management

San Beda College

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