Victorino Alfonso Lacayo
New Orleans,LA
Summary
Solutions & Detail-oriented Business Analyst with 1+ years of experience conducting analysis and research to come up with solutions to common business problems. Polished in formulating business improvement strategies and overseeing new technology and system implementation. Commercially-aware professional with in-depth knowledge of computing systems and project management techniques.
Overview
9
9
years of professional experience
Work History
Business Operations Analyst
Entergy
New Orleans, LA
07.2022 - 07.2023
- Created reports, presentations, and other documentation for stakeholders.
- Provided technical support for existing reports, dashboards or other tools.
- Aided as a specialized point of contact for team members, business partners, and stakeholders.
- Collaborated with cross-functional teams on projects related to analytics initiatives.
- Helped with the operation of SNOW tickets tags using ServiceNow
- Identified opportunities for process improvements across the organization.
- Engaged in periodical & progressive WebEx meetings reporting my daily duties and discussing business development, strategies, analytics, data storage, team work & team building.
- Utilized data visualization tools such as Microsoft Office or Power BI to present findings.
- Utilized formulas to extract data from queries into Excel spreadsheets.
- Remained current on latest IT developments and advancements to automate and modernize systems.
- Analyzed operational data, surfacing insights and findings to support business and technical decisions.
- Conducted detailed analysis on key trends and findings to summarize findings for leadership.
- Monitored competitive landscape to develop knowledge of prevailing trends, financials and operating drivers across multiple industry segments.
- Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
- Delivered timely support by tracking issues and communicating resolutions to end users.
- Organized and maintained all files related to regulatory actions.
- Produced and filed applications and related documentation for regulatory procedures.
Stocker, Server, Cashier
Castnet Seafood Restaurant
New Orleans, LA
11.2019 - 07.2022
- Stocked shelves with new merchandise and checked for outdated or damaged items.
- Lifted materials of varied weights on regular basis.
- Replenished items to maintain stock availability.
- Maintained neat, safe and orderly workspace to prevent accidents and injuries.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Assisted customers by locating items and loading heavy purchases in vehicles.
- Greeted customers and retrieved requested products to drive satisfaction.
- Built and maintained working relationships with peers and upper management.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Trained new employees on restaurant procedures and plating techniques.
- Recorded meal selections and transactions in microsystem to deliver prompt service.
Data Entry Tax Intern Assistant
Castro & Bodden Notary and Tax Services
New Orleans, LA
05.2018 - 07.2018
- Served as contact person and source of information to maintain good communication with clients.
- Answered incoming calls and recorded accurate messages.
- Gathered and sorted data for inclusion in reports and files.
- Executed record filing systems to improve document management and organization.
- Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.
- Maintained positive working relationship with fellow staff and management.
- Received and distributed mail, letters and packages.
- Assisted organizational effort by entering data in tax software program.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Updated existing records with new or revised information as needed.
- Processed customer orders accurately and in a timely manner.
- Provided support to management staff in regards to data entry processes.
- Scanned and stored files and records electronically to reduce paper files and secure data.
Volunteer
Leadership, Rebuilding New Orleans
New Orleans, LA
06.2014 - 08.2014
- Helped reconstruct damaged homes for families in need
- Duties included cleaning, painting, caulking, and general repair.
- Followed directions from supervisors and completed tasks within appropriate timeframe.
- Offered support and assistance to community members.
Education
MBA - Business Administration/Management
University of New Orleans New Orleans
New Orleans, LA05.2022
Bachelor’s - Finance/Computer Science
Loyola University New Orleans
New Orleans, LA05.2019
Skills
- Documentation and Reporting
- KPI Analysis
- BI Dashboards
- Excel Proficiency
- SQL and Databases
- Analytical Thinking
- Business Operations Analysis
- Team Collaboration and Leadership
- Team Building
- Financial Management
- Project Management
- Forecasting and Planning
- Data Research and Validation
- Data Analysis
- Operations Management
- Stakeholder Management
- Microsoft Office Suite
- Decision-Making
- Time Management
- Relationship Building
- Task Prioritization
- Multitasking
- Excellent Communication
- Problem-Solving
- Goal Setting
- Organizational Skills
Timeline
Business Operations Analyst
Entergy
07.2022 - 07.2023
Stocker, Server, Cashier
Castnet Seafood Restaurant
11.2019 - 07.2022
Data Entry Tax Intern Assistant
Castro & Bodden Notary and Tax Services
05.2018 - 07.2018
Volunteer
Leadership, Rebuilding New Orleans
06.2014 - 08.2014
MBA - Business Administration/Management
University of New Orleans New Orleans
Bachelor’s - Finance/Computer Science
Loyola University New Orleans
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