Summary
Dynamic professional with extensive experience in vehicle electrical troubleshooting and customer service, notably at RWC. Proven track record in leading teams to achieve high-quality results while enhancing client satisfaction. Skilled in repair and maintenance, with a strong mechanical aptitude and effective decision-making abilities to resolve complex issues efficiently.
Overview
29
29
years of professional experience
Work History
Maintenance Crew Member
Hydro Extrusions
09.2024 - Current
- Organize parts in warehouse, data entry of parts location, and pull parts for upcoming maintenance and repairs per work order.
Real Estate Agent
George Michael Realty
10.2019 - Current
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
- Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
- Developed relationships potential clients through networking, postcards, and cold calling.
- Conduct comprehensive market research to provide clients with accurate information on current trends and pricing strategies.
Service Manager
RWC
05.2015 - 09.2019
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Submit Service Department members hours to payroll.
Mechanic
RWC
11.2014 - 05.2015
- Diagnosed and repaired diesel engines to restore functionality in heavy-duty vehicles.
- Troubleshot and diagnosed problems with brakes, steering, and transmissions.
- Troubleshot electrical system issues accurately to reduce the likelihood of recurring problems down the line.
Mechanic
Westrux International
08.2008 - 11.2014
- Troubleshot electrical systems using diagnostic tools such as multimeters, oscilloscopes, or specialized software.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Diagnosed electrical problems using advanced diagnostic tools; repaired or replaced faulty wiring harnesses as needed for optimal functionality.
- Inspected and tested equipment to locate worn and damaged parts.
- Replaced damaged, missing, or defective parts with new and refurbished components.
Warehouse Worker
Interstate Electric Company
11.2002 - 04.2008
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Delivered orders to customers via company vehicle.
Assistant Audio Engineer
O'Henry Sound Studios
08.1996 - 03.2002
- Assisted lead engineer with setting up microphones and equipment, optimizing recording environment for best results.
- Kept studio space clean and organized, maintaining an optimal working environment for all team members.
- Maintained accurate records of session details, enabling efficient future editing and mixing processes.
- Set up and tested equipment prior to events, broadcasts, and recordings.
- Worked with video editors to synchronize audio with video segments.
- Prepared for recording sessions by selecting and setting up microphones.
- Operated recording machines, (reel to reel am\nd various other format recording machines).
Education
License - Real Estate
09-2019
Associate of Science - Business Management
06-2015
Certificate of Technical Studies - Automotive, Industrial, And Diesel Technology
08-2008
- A/C Certification (Universal).
Certificate of Technical Studies - Audio Recording
03-1996
Skills
- Vehicle electrical troubleshooting
- Soldering skills
- Repair and maintenance
- Mechanical aptitude
- Power tool operation
- Hand tool proficiency
- Troubleshooting and diagnosis
- Customer service
- Team leadership
- Time management
- Decision-making
Accomplishments
- Supervised team of 30 staff members.
- Documented and resolved customer issues which led to grateful and loyal customers.
Languages
English
Spanish
Professional Working
Timeline
Maintenance Crew Member - Hydro Extrusions
09.2024 - Current
Real Estate Agent - George Michael Realty
10.2019 - Current
Service Manager - RWC
05.2015 - 09.2019
Mechanic - RWC
11.2014 - 05.2015
Mechanic - Westrux International
08.2008 - 11.2014
Warehouse Worker - Interstate Electric Company
11.2002 - 04.2008
Assistant Audio Engineer - O'Henry Sound Studios
08.1996 - 03.2002
Department of Real Estate - License, Real Estate
Mt. San Antonio College - Associate of Science, Business Management
Universal Technical Institute - Certificate of Technical Studies, Automotive, Industrial, And Diesel Technology
L.A. Recording Workshop - Certificate of Technical Studies, Audio Recording
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