Victor M Serrato Rodriguez
Las Vegas,NV
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at The Golden Nugget. Proven ability to enhance guest experiences through effective multitasking and timely food delivery. Recognized for promoting teamwork and maintaining high standards of cleanliness and food safety, ensuring satisfaction and repeat business.
Professional with experience in food service industry, prepared for this role. Strong focus on team collaboration, flexibility, and achieving results. Reliable in fast-paced environments, skilled in communication, multitasking, and customer service. Known for maintaining high standards and adapting to changing needs effortlessly.
Overview
25
25
years of professional experience
Work History
Food Runner / Starbucks
The Golden Nugget
05.2024 - Current
- Assisted kitchen staff in maintaining cleanliness and organization of work areas.
- Collaborated with servers to coordinate timely service and enhance guest experience.
- Supported inventory management by monitoring stock levels and reporting shortages.
- Adapted quickly to high-paced environments while maintaining attention to detail.
- Engaged with patrons to gather feedback and ensure satisfaction with meals served.
- Followed safety protocols and sanitation standards during food handling processes.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
- Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.
- Supported efficient restaurant operations by consistently restocking supplies as needed throughout shifts.
- Assisted in training new food runners, improving team efficiency and service quality.
- Assisted in inventory management of dining supplies, ensuring availability and reducing waste.
- Streamlined food delivery process by organizing orders efficiently, reducing table wait times.
- Ensured compliance with health and safety regulations during food handling and delivery.
- Assisted wait staff with timely food delivery and guest requests.
- Monitored food and beverage supplies, assisting with restocking when needed.
Room Service Server
The Golden Nugget
06.2000 - 05.2024
- Delivered exceptional in-room dining experiences, ensuring timely service and adherence to guest preferences.
- Managed accurate order taking and processing using point-of-sale systems for streamlined operations.
- Collaborated with kitchen staff to ensure food quality and presentation met high standards.
- Assisted guests with menu selections, providing recommendations to enhance their dining experience.
- Maintained cleanliness and organization of service areas, complying with health and safety regulations.
- Responded promptly to guest inquiries and special requests, ensuring satisfaction throughout stay.
- Trained new staff on service protocols and best practices for efficient room service delivery.
- Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
- Restocked supplies to keep team efficient and ready for guests' orders.
- Performed daily maintenance routines for equipment such as coffee machines and warming carts, prolonging lifespan and functionality.
- Collaborated with team members to complete large catering orders for events held within the hotel venue.
- Supported inventory management efforts, regularly stocking supplies as needed to maintain seamless room service operations.
- Demonstrated initiative in assisting colleagues during peak periods, fostering an atmosphere of teamwork.
- Cleared dishes, trays and carts from rooms with discretion and professionalism.
- Used downtime to get ahead of support work such as folding napkins, wrapping silverware and polishing glasses.
- Kept work environments, equipment and trays clean and sanitized for guests.
- Answered detailed questions about menu items, contents and preparation methods to help guests make informed decisions.
- Protected guests by following proper food handling procedures.
- Verified accuracy and quality of orders before delivery.
- Met guests' needs by delivering meals and snacks and retrieving additional items.
- Garnished completed orders and arranged foods to please customers.
- Prepared special services for guests such as honeymoon and other romantic packages.
- Coordinated closely with chefs to accommodate dietary restrictions or allergies, ensuring guest safety and enjoyment.
- Conducted regular quality checks on delivered items before presenting them to guests, upholding consistent standards of excellence.
- Contributed to revenue growth by upselling menu items and offering personalized recommendations based on guest preferences.
- Ensured accurate billing by closely monitoring room charges and updating guest folios accordingly.
- Promoted a safe work environment by adhering to food handling guidelines and maintaining proper hygiene practices.
- Consistently met or exceeded delivery time expectations, enhancing the overall guest experience.
- Utilized strong multitasking skills while balancing multiple orders simultaneously, optimizing workflow efficiency.
- Handled guest complaints with empathy and professionalism, swiftly resolving issues to maintain overall satisfaction.
- Increased repeat business by providing friendly, professional customer service during all interactions with guests.
- Maintained high levels of cleanliness and presentation for in-room dining experiences, ensuring a positive impression.
- Enhanced guest satisfaction by promptly delivering room service orders and attending to special requests.
- Streamlined room service operations through effective communication with hotel front desk and housekeeping teams.
- Adhered to strict confidentiality guidelines regarding guest information, ensuring privacy and trustworthiness.
- Maintained clean and safe work environment.
- Served meals to customers according to established guidelines.
- Refilled beverage glasses, cleared and reset tables, and stocked service areas.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Arranged food, utensils and condiments on trays to serve meals with necessary items.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Inspected dishes and utensils for cleanliness.
- Assisted customers in selecting menu items, answering questions and providing general information.
- Replenished condiments and other supplies at tables and service bars.
- Increased sales significantly by upselling higher-end products to customers.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Processed customer payments to accurately record transactions.
Education
No Degree -
Roosevelt High School
4250 E Tulare Ave, Fresno, CA 93702Skills
- Quick learner
- Teamwork and collaboration
- Strong work ethic
- Time management
- Strong teamwork
- Customer service
- Effective multitasking
- Sense of urgency
- Problem-solving
- Cash handling
- Restaurant etiquette
- Cleaning and sanitizing
- Safe food handling
- Hospitality service expertise
- Cleanliness
- Anticipating customer needs
- Meal delivery
- Supply restocking
- Menu memorization
- Heavy lifting
- Safety awareness
- Order management
- Fine dining
- Food safety
- Table bussing
- [Language] fluency
- Food presentation
- Order verification
- Kitchen communication
- Issue resolution
- Valid Driver's license
- Foodservice
- Service station maintenance
- Food delivery
- Efficient movement
- Performance improvement
- Table setting
- Order delivery practices
- Beverage preparation
- Team building
- Proper sanitation
- Health and safety
- Opening and closing procedures
- Table service
- Table resetting
- Food allergy awareness
- Dining room setup
- Dining room assistance
- Attention to detail
- Food running
- Guest service
- Timely food delivery
- Cleaning
- Conflict resolution
- Complaint handling
- Dining room organization
- Table clearing
- Table setup
- Beverage making and delivery
- Payment processing
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Food Runner / Starbucks
The Golden Nugget
05.2024 - Current
Room Service Server
The Golden Nugget
06.2000 - 05.2024
No Degree -
Roosevelt High School
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