Victor Manuel Hernandez Dolorez
Napa,CA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Successfully served and assisted in food running for private suites at Bottleneck, consistently delivering high levels of satisfaction and hospitality for two years. Also provided crucial support to the kitchen team to ensure smooth service.
Overview
2
2
years of professional experience
Work History
Back Wait
Farmstead at Long Meadow Ranch
01.2024 - Current
- Efficiently managed multiple tasks simultaneously, ensuring timely completion of each responsibility and maintaining a high level of service quality.
- Provided seamless assistance to bartenders, ensuring prompt service and maintaining high level of customer satisfaction.
- Demonstrated strong multitasking skills and the ability to thrive in a fast-paced, high-pressure environment.
- Prepared and served a variety of coffee beverages, ensuring quality and consistency.
- Efficiently supported restaurant operations during peak times, managing backwait duties for a restaurant with 250 reservations- solo
Restaurant Busser
The Charter Oak Group
04.2023 - 2024
- Assisted with moving tables, chairs, and other restaurant service equipment within dining rooms.
- Reset used tables within prescribed timeframes to expedite turnover and increase available dining room space.
- Maintained effective team member communication
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests
Stock Assistant
Sunshine Foods
04.2022 - 11.2022
- Performed inventory counts and stocked merchandise.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Assisted maintenance team with organizing and cleaning warehouse, stockroom and store near shift close.
- Consistently lifted materials weighing as much as 80 pounds
Education
High School Diploma -
Saint Helena High School
Saint Helena, CA06.2022
Skills
- Heavy lifting
- Cleaning procedure
- Customer Response
- Wait Staff Support
- Food safety awareness
Timeline
Back Wait
Farmstead at Long Meadow Ranch
01.2024 - Current
Restaurant Busser
The Charter Oak Group
04.2023 - 2024
Stock Assistant
Sunshine Foods
04.2022 - 11.2022
High School Diploma -
Saint Helena High School
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