Victor Mendoza Legaspi
San Jose,CA
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
PSO Supervisor / Jr. Account Manager
Allied Universal Security Services @ Meta
03.2017 - Current
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Conduct Client Communications and Presentations
- Coordinating Leadership Syncs
- Running Deployment pivots
- Incident Command/er
- Document Creations
- GSuite Creations
- Information Logging
- Radio Auditing and repairs
- Inventory
- Device Maintenance
- Building Inspection
- Parking lot Auditor
- Fire Extinguisher Auditor
- Blue Phone/ECS Auditor
- Operational Manager/ Scheduling
- Incident Report Writing
- Vehicle Patrol
- Events
- Building mappings
- Officer Development
- Trainer for all Certifications offered at AUS@Meta Account.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Established performance metrics for the team, consistently tracking progress towards goals and making adjustments as needed.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Facilitated collaboration between team members on projects requiring cross-functional expertise for successful outcomes.
- Cultivated strong relationships with key clients or stakeholders through consistent communication and excellent service delivery.
- Championed continuous improvement efforts within the organization by promoting best practices for processes, tools, or technologies.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Conducted routine inspections to check quality and compliance with established specifications.
- Solicited customer feedback to identify and improve on areas of weakness.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Public Safety Lead Officer
Notre Dame De Namur University
03.2016 - 12.2016
- Enhanced public safety by conducting regular patrols and addressing potential security threats.
- Collaborated with local law enforcement agencies to ensure coordinated response during emergency situations.
- Improved community relations by organizing public safety workshops and attending local events.
- Utilized advanced surveillance equipment to monitor high-risk areas, contributing to reduced crime rates.
- Assisted in the development of emergency preparedness plans, effectively preparing the team for various crisis scenarios.
- Managed scheduling and deployment of security personnel, ensuring optimal coverage across all shifts.
- Streamlined incident reporting processes, leading to more efficient resolution of safety concerns.
- Implemented new security measures based on risk assessments, significantly reducing potential vulnerabilities.
- Oversaw access control procedures at facility entrances, ensuring only authorized individuals gained entry.
- Responded promptly to emergency calls, delivering timely assistance and support during critical situations.
- Maintained accurate records of daily activities and incidents, enabling effective communication among team members.
- Talked regularly with citizens to establish rapport and become familiar presence in area.
- Supervised crowds at busy events to prevent injuries and property destruction.
- Applied principles of law enforcement and fire protection.
- Patrolled assigned areas on foot, Bike patrol, or by Vehicle.
Hospital Security Officer Lead
First Security Guard Services
05.2014 - 03.2016
- Enhanced hospital security by conducting regular patrols and identifying potential safety hazards.
- Reduced unauthorized access incidents by monitoring surveillance cameras and managing visitor sign-in procedures.
- Assisted in emergency situations, providing timely response and coordination with medical staff for patient safety.
- Collaborated with local law enforcement agencies to maintain a secure environment for patients, staff, and visitors.
- Conducted thorough investigations into security breaches, reporting findings to management for appropriate action.
- Managed access control systems, maintaining accurate records of employee credentials and visitor permits.
- Provided exceptional customer service to hospital visitors while maintaining security protocols and procedures.
- Trained new security officers on hospital policies, emergency response plans, and communication strategies.
- Coordinated routine fire drills for hospital staff to ensure preparedness in case of an emergency situation.
- Maintained detailed logs of daily activities, incidents, and actions taken during shifts as evidence in potential legal proceedings or investigations.
- Responded promptly to alarms or calls for assistance from hospital staff or patients, deescalating tense situations when necessary.
- Ensured proper functioning of all security equipment including metal detectors, intercoms, radios, panic buttons by conducting regular checks.
- Assisted in the planning and execution of special events at the hospital, ensuring adequate security coverage was provided throughout each event''s duration.
- Supported the Hospital''s Lost and Found process by managing the inventory system for lost items within the premises.
- Conducted risk assessments on an ongoing basis which led to improvements in overall hospital security practices.
- Monitored CCTV cameras and alarm systems for security breaches.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Examined doors, windows and gates to verify security.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Wrote detailed reports of all security breaches and investigations.
- Issued access cards to authorized personnel to monitor access points.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
Lead Floor Technician
Brilliant General Maintenance
09.2013 - 05.2014
- Enhanced overall cleanliness by efficiently performing daily floor maintenance tasks such as sweeping, mopping, and vacuuming.
- Reduced safety hazards by promptly addressing spills and wet areas on the floors, ensuring a safe environment for customers and staff.
- Increased customer satisfaction by maintaining a consistently clean and well-presented facility through diligent floor care.
- Streamlined cleaning processes by implementing effective floor maintenance techniques and using appropriate equipment.
- Achieved optimal floor appearance with regular deep cleaning, including stripping, waxing, and buffing.
- Contributed to a positive work environment by assisting fellow team members with their tasks when needed.
- Maintained inventory of cleaning supplies, ensuring adequate stock levels for uninterrupted floor care operations.
- Ensured compliance with safety regulations by properly handling chemicals and adhering to guidelines during all floor maintenance activities.
- Provided exceptional customer service while working in visible areas of the facility, answering questions and addressing concerns as needed.
- Performed minor repairs on flooring materials such as carpet seams or loose tiles to maintain a professional appearance throughout the facility.
- Demonstrated adaptability in adjusting work routines based on changing priorities or emerging needs within the facility.
- Upheld a strong work ethic, consistently completing assigned tasks on time and with attention to detail.
- Worked with supervisor to design detailed floor maintenance schedules based on floor types and foot traffic.
- Quietly waxed, buffed and vacuumed floors for the PAMF (Palo Alto Medical Foundation) organization.
- Used Bonnet Style equipment to clean and maintain hardwood, ceramic and laminate floors.
Realtor Assistant
Realty World Properties
09.2013 - 05.2014
- Increased client satisfaction by promptly addressing inquiries and providing exceptional customer service.
- Assisted realtors in closing deals swiftly by efficiently preparing all necessary documentation.
- Enhanced property listings by producing visually appealing marketing materials, including brochures and virtual tours.
- Streamlined communication between clients and realtors, ensuring timely responses to inquiries and facilitating smooth transactions.
- Coordinated open house events for prospective buyers, resulting in increased property exposure and interest.
- Conducted thorough market research to provide realtors with accurate pricing recommendations, contributing to successful sales negotiations.
- Strengthened professional relationships with clients by consistently delivering personalized assistance throughout the buying or selling process.
- Maximized agent productivity by managing appointment scheduling, email correspondence, phone calls, and other operational tasks as needed.
- Displayed exceptional attention to detail when reviewing property listings for accuracy and clarity, contributing to improved listing quality.
- Maintained a professional demeanor during all client interactions, fostering positive relationships and promoting the company''s reputation for excellence.
- Prepared and distributed weekly reports on real estate market trends to inform clients and agents.
Assistant Manager
Safeway
03.2011 - 02.2012
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Monitored sales trends to adjust pricing strategies accordingly for optimal profitability.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
No Degree - Criminal Justice
Heald College - Central Administrative Office
Milpitas04.2015
High School Diploma -
Yerba Buena High School
San Jose, CA05.2011
Skills
- Strategic Planning
- Operations Management
- Process Improvement
- Business Development
- Inventory Control
- Staff Management
- Schedule development
- Process Monitoring and Improvement
- Expectation setting
- Inventory Oversight
- Staff Development
- Employee Motivation
- Project Management
- Winteam/Parrallels experience
- Training and mentoring
- Audit reporting
- Problem-solving abilities
- Professionalism
- Adaptability
- Organizational Skills
Certification
- BSIS Initial Fire Arms License - Pending/Processing
- Guard Card: G 1845825 Expiration: 11/30/2025
- Baton Permit No: 1539573 Expiration: Lifetime (Until GC expires)
- Tear Gas/ Pepper Spray: Serial # OC 04-30-16-09 (Until GC expires)
- Marketing Certification (2-year course, Received May 2011)
- Construction Certification (3-year course, Received May 2011)
- Pallet Truck Certification (3 Year Certification, Received Jan 2017, Expired)
- Forklift Reach (3 Year Certification, Received Jan 2017,Expired)
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
PSO Supervisor / Jr. Account Manager
Allied Universal Security Services @ Meta
03.2017 - Current
Public Safety Lead Officer
Notre Dame De Namur University
03.2016 - 12.2016
Hospital Security Officer Lead
First Security Guard Services
05.2014 - 03.2016
Lead Floor Technician
Brilliant General Maintenance
09.2013 - 05.2014
Realtor Assistant
Realty World Properties
09.2013 - 05.2014
Assistant Manager
Safeway
03.2011 - 02.2012
No Degree - Criminal Justice
Heald College - Central Administrative Office
High School Diploma -
Yerba Buena High School
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