Victor Jr Brito
Santa Ana,El Salvador
Summary
Results-driven professional committed to achieving organizational goals through dedication and a proactive approach. Proven ability to deliver high-quality outcomes while overcoming challenges and maintaining a focus on excellence. Strong work ethic and determination to complete tasks efficiently and effectively, ensuring objectives are met without compromise. Eager to contribute skills and expertise to drive success within the team and the organization.
Overview
2026
2026
years of professional experience
Skills
- Logistics Coordination and Supply Chain Management
- Warehouse Operations and Inventory Control
- Team Leadership and Staff Supervision
- Local and Interstate Delivery Driving
- Quality Assurance and Compliance (cGMP, SOPs)
- Customer Service and Client Engagement
- Talent Acquisition and Employee Training
- ERP and CRM Tools: Acellos, HubSpot, Aloware, Jotform, HubStaff, Google Sheets
- Detail-Oriented Data Management and Record Keeping
Work History
Customer Service Representative, Remote
IAM4U
01.2023 - 01.2026
- Provided professional customer support in a remote call center environment handling high-volume inbound and outbound calls
- Resolved customer inquiries, service issues, and account discrepancies while consistently meeting remote performance metrics
- Followed call handling scripts, escalation procedures, and compliance guidelines to ensure accurate resolutions
- Managed customer communication through phone, email, and ticketing systems while maintaining detailed documentation
- Utilized cloud-based CRM and productivity tools (HubSpot, Aloware, Jotform, Google Sheets) to track interactions and schedules
- Demonstrated strong time management, multitasking, and adaptability while working independently in a remote setting
Logistics and Warehouse Coordinator
Office Star Products
10.2021 - 12 2023
- Coordinated inbound and outbound shipments to ensure accurate and on-time order fulfillment
- Collaborated with warehouse, logistics, assembly, and production teams to meet delivery schedules
- Scheduled deliveries and service calls and dispatched drivers based on operational priorities
- Processed and verified orders using Acellos (ERP system similar to SAP) prior to shipment
- Ensured quality control and accuracy of shipping and receiving documentation
- Supervised 2–5 employees and supported daily warehouse operations
- Maintained inventory accuracy through cycle counts and organized storage space for efficiency
Delivery Driver Supervisor
Esti Foods
03 2019 - 02 2021
- Operated a variety of vehicles, including vans and 26-ft box trucks, for local and interstate deliveries
- Recruited, trained, and onboarded drivers on DOT regulations, safety standards, and assigned routes
- Coordinated with management to optimize delivery routes and adjust schedules to meet order deadlines
- Dispatched drivers in advance of assigned routes to ensure efficient daily operations
- Ensured compliance with cGMP, SOPs, FDA procedures, and quality control standards
- Supervised and supported a team of 5–7 employees, including cross-training drivers for warehouse order picking
Machine Operator / Setup
Myron Corp
11 2016 - 02 2019
- Set up and operated production machines to print on various products according to job specifications
- Performed pick, pack, shipping, and general warehouse duties, including sit-down forklift and pallet jack operation
- Conducted quality control inspections on finished products to ensure compliance with standards
- Followed cGMP and SOP guidelines to maintain safety, quality, and regulatory compliance
- Assisted supervisors with daily operational tasks to meet production goals and deadlines
- Trained and supported new employees across departments to ensure consistent performance
Assembler / Line Leader
PPI TIME ZERO
11 2013 - 10 2016
- Assembled components and products according to technical specifications, blueprints, and production guidelines
- Operated air tools and other assembly equipment to ensure accurate and efficient production
- Worked on multiple projects and cross-trained in different departments to support operational needs
- Maintained quality control and compliance within an ISO 9001 QMS environment, following SOPs and cGMPs
- Led a production line team of 5–10 employees, providing guidance and ensuring productivity
- Supported QA/QC processes to ensure finished products met company and regulatory standards
Store Manager
Metro PCS
11 2009 - 07.2013
- Managed inventory control, cash control, and store opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
Education
Job Corps
Boston, MA01-2011
GED -
Curtis High School
New York, NY01-2008
Accomplishments
- Peer Facilitation
- Peer Mediation
- SORA Guard License
- Executive chief Justice SGA
- FDA Third Party Delivery
- ServPro Food Handling
Timeline
Customer Service Representative, Remote
IAM4U
01.2023 - 01.2026
Logistics and Warehouse Coordinator
Office Star Products
10.2021 - 12 2023
Delivery Driver Supervisor
Esti Foods
03 2019 - 02 2021
Machine Operator / Setup
Myron Corp
11 2016 - 02 2019
Assembler / Line Leader
PPI TIME ZERO
11 2013 - 10 2016
Store Manager
Metro PCS
11 2009 - 07.2013
Job Corps
GED -
Curtis High School