Victor U Peña Roman
Richmond,VA
Summary
Results-driven professional specializing in customer service and administrative support. Enhanced processes and developed service solutions to achieve high customer satisfaction. Strong communication and interpersonal skills applied in staff training and regulatory compliance. Experienced in payroll, inventory management, and procurement, consistently delivering efficient task completion.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Purchase Manager
Blair Dumond, Inc
Richmond, VA
10.2022 - Current
- Developed purchasing strategies that optimized cost savings and improved supply chain efficiency.
- Assisted in managing supplier relationships to enhance procurement efficiency.
- Coordinated purchase orders to align with inventory management and production requirements.
- Managed inventory levels and reordering processes to ensure adequate supply availability.
- Analyzed vendor performance to ensure adherence to company standards.
- Supported inventory management and material receipt by organizing administrative processes.
- Performed administrative tasks including filing, typing, copying, and scanning to facilitate operations.
Package Handler
FedEx Ground
Richmond, VA
10.2021 - 10.2022
- Sorted packages for efficient distribution and timely delivery, minimizing delays.
- Executed unloading and loading of trailers, supporting overall operational efficiency.
- Scanned and sorted packages by destination and service type using handheld scanner.
- Collaborated with team members to streamline package processing workflows, improving throughput.
- Inspected packages for damage, reporting issues to supervisors immediately.
- Adhered to safety protocols while lifting and transporting heavy packages.
- Maintained a safe environment for team members and self during all tasks.
- Maintained cleanliness and organization in work area to ensure safety compliance.
Car Detailer
Mendez Mobile Detailing
Richmond, VA
04.2021 - 10.2021
- Executed comprehensive vehicle detailing, including exterior washing, waxing, and interior cleaning to meet company standards.
- Applied high-quality detailing products to improve vehicle exteriors and ensure customer satisfaction.
- Applied protective coatings to enhance paint durability and shine.
- Vacuumed and shampooed upholstery to restore cleanliness and improve appearance.
- Maintained accurate vehicle condition records and managed inventory to support efficient operations.
- Moved and parked vehicles to ensure timely delivery and pick-up for drivers.
- Managed weekly budget and updated spreadsheets to reflect expenses for supplies and equipment.
- Trained new team members on detailing procedures and industry best practices to enhance team performance.
Delivery Driver
Thomas Logistics - Amazon
Richmond, VA
07.2020 - 02.2021
- Delivered packages accurately and promptly across designated routes.
- Collected client products, confirmed order contents, and secured items for transport, ensuring accuracy and reducing potential delivery errors.
- Utilized navigation systems to optimize delivery routes and minimize delays.
- Loaded and unloaded cargo efficiently for timely deliveries, adhering to lifting protocols.
- Maintained cleanliness of delivery vehicle and conducted daily safety inspections to ensure operational readiness.
- Inspected delivery vehicle to ensure safety during loading and unloading processes.
- Followed health and safety protocols while addressing customer complaints at client locations.
- Prepared detailed reports and documentation for deliveries, facilitating accountability and compliance with company standards.
Mortgage Collector
Aerotek - SunTrust Bank
Richmond, VA
06.2020 - 07.2020
- Managed overdue mortgage accounts with efficient collection processes.
- Negotiated payment plans with clients, preventing late payments and foreclosures.
- Utilized software systems to monitor account statuses and payment histories.
- Maintained accurate records of all collection activities and client interactions to ensure compliance.
- Assessed compliance with repayment schedules by reviewing account details.
- Reviewed customer documentation for processing and organized client files, enhancing retrieval efficiency.
- Coordinated with teams to resolve customer inquiries promptly and effectively.
- Booked appointments and provided administrative support, streamlining operational workflows.
Staff Accountant
Latino Tax and Business Services
Richmond, VA
11.2019 - 05.2020
- Prepared financial statements for clients, ensuring compliance with accounting regulations.
- Generated accurate accounting spreadsheets and maintained comprehensive account records.
- Posted bank deposits and recorded company expenses and bills to ensure accurate financial tracking.
- Completed tax forms and provided clients with necessary legal documentation.
- Supported payroll processing and ensured timely filing of payroll tax returns.
- Produced management reports, including income statements and cash flow analyses, to support strategic decision-making.
- Reviewed financial reports and collaborated with suppliers to enhance operational efficiency.
- Controlled costs through strategic ordering and maintained optimal inventory levels.
Assistant Manager
Shoe City
Richmond, VA
08.2016 - 11.2019
- Streamlined daily operations through efficient inventory sorting, stock processing, and adherence to visual merchandising standards.
- Assisted customers in resolving issues and utilized feedback to enhance sales and engagement.
- Collaborated with local suppliers to optimize product delivery and increase revenue.
- Educated clients on pricing and promotions, contributing to enhanced customer service experience.
- Trained and supervised staff, contributing to the implementation of the annual appraisal system for personal development planning.
- Led team meetings to clarify goals and enhance collaboration among employees.
- Designed training materials for staff and created feedback summaries for continuous improvement.
Education
BA - Business Information System
Ashford University
San Diego, California05-2019
Skills
- Procurement support
- Vendor management
- Inventory management
- Inventory coordination
- Market analysis
- Efficiency improvement
- Workflow optimization
- MS Office proficiency
- PC proficiency
- Multitask management
- Problem solving
- Bilingual (English & Spanish)
- Customer service
Personal Information
Title: Administrative Assistant & Purchase Assistant Manager
Languages
English
Professional
Spanish
Professional
Certification
Lean Six Sigma Green Belt
Timeline
Assistant Purchase Manager
Blair Dumond, Inc
10.2022 - Current
Package Handler
FedEx Ground
10.2021 - 10.2022
Car Detailer
Mendez Mobile Detailing
04.2021 - 10.2021
Delivery Driver
Thomas Logistics - Amazon
07.2020 - 02.2021
Mortgage Collector
Aerotek - SunTrust Bank
06.2020 - 07.2020
Staff Accountant
Latino Tax and Business Services
11.2019 - 05.2020
Assistant Manager
Shoe City
08.2016 - 11.2019
BA - Business Information System
Ashford University