Victor Vice Lopez
The Bronx
Summary
Personable and adaptable with positive attitude and strong interpersonal skills. Knowledgeable about mixology and cocktail crafting, delivering exceptional customer service and efficient bar management. Dedicated to creating memorable experiences and enhancing customer satisfaction.
Developed expertise in customer service and leadership within fast-paced hospitality environment, seeking to transition to new field. Adept at managing teams, ensuring high-quality service, and optimizing operations. Ready to apply transferrable skills to drive success in diverse professional settings.
Overview
2
2
years of professional experience
Work History
Head Bartender
BOHO Karaoke NYC
New York, NY
10.2022 - 08.2024
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Closed out cash register and prepared cashier report at close of business.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
Education
Associate of Arts - Sound Engineering/ Business Management
S.A.E. Institute
New York, NY04-2025
Skills
- Audio production
- Sound design
- Music mixing
- Customer service
- POS system proficiency
- Strong communication skills
Timeline
Head Bartender
BOHO Karaoke NYC
10.2022 - 08.2024
Associate of Arts - Sound Engineering/ Business Management
S.A.E. Institute
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