- I enjoy helping others and giving back to the community
- Cooking
- Enjoy hobbies that combine physical activity with outdoor exploration
- Knitting and Crocheting
- Baking
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
Victory McCoy
Fayetteville,AR
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Delivery Driver
Sparkle LLC
10.2024 - Current
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
Manager/Barista
CD's Coffee
02.2024 - 10.2024
- Developed a loyal customer base by fostering strong relationships and consistently delivering high-quality beverages.
- Ensured compliance with health code regulations by maintaining strict cleaning protocols within the shop.
- Assisted in marketing strategies that resulted in increased foot traffic during slower periods of business operation.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Cleaned counters, machines, utensils, and seating areas daily.
- Created the menu and hours of operation.
Bank Teller/Customer Service Representative
Bank of 1889
04.2023 - 03.2024
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Counted and packaged currency and coins.
- Reconciled cash drawer and resolved discrepancies.
- Audited fellow teller currency to contribute to dual-control procedures.
Key Holder/Spa Receptionist
Hiatus Spa + Retreat
09.2022 - 04.2023
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Managed high call volume, ensuring smooth communication between clients and spa staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Escorted clients to spa areas, treatment rooms, and offices.
- Learned details of types of treatments and procedures in order to answer questions from spa guests.
- Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
Delivery Driver
Sparkle LLC
04.2022 - 08.2022
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
Professional House Cleaner
The Cleaning Authority
01.2021 - 04.2022
- Enhanced client satisfaction by providing thorough and meticulous cleaning services catered to individual needs.
- Wiped walls, decoration, and appliances.
- Offered specialized deep-cleaning services that revitalized living spaces, increasing overall home comfort.
- Collaborated with team members to complete large-scale cleaning projects efficiently and effectively.
- Fostered long-lasting professional relationships with clients, leading to repeat business and a positive reputation in the industry.
- Provided exceptional customer service by addressing concerns promptly and adapting services based on feedback received from clients.
Education
High School Diploma -
Elkins High School
Elkins, AR05-2019
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Decision-making
- Verbal and written communication
- Project management
- Critical thinking
- Active listening
- Scheduling
- Multi-line telephone skills
- Appointment scheduling
- Money handling
Interests
Certification
- Advanced Cash Handling Techniques Workshop/Certificate– Consumer Bankers Association or similar training providers.
- Business Etiquette and Communication Skills Certificate – Various professional development organizations.
- Identity Theft Prevention Program Compliance Workshop/Certificate– Federal Trade Commission or relevant financial regulation authorities.
- Arkansas Driver's License
Timeline
Delivery Driver
Sparkle LLC
10.2024 - Current
Manager/Barista
CD's Coffee
02.2024 - 10.2024
Bank Teller/Customer Service Representative
Bank of 1889
04.2023 - 03.2024
Key Holder/Spa Receptionist
Hiatus Spa + Retreat
09.2022 - 04.2023
Delivery Driver
Sparkle LLC
04.2022 - 08.2022
Professional House Cleaner
The Cleaning Authority
01.2021 - 04.2022
- Advanced Cash Handling Techniques Workshop/Certificate– Consumer Bankers Association or similar training providers.
- Business Etiquette and Communication Skills Certificate – Various professional development organizations.
- Identity Theft Prevention Program Compliance Workshop/Certificate– Federal Trade Commission or relevant financial regulation authorities.
- Arkansas Driver's License
High School Diploma -
Elkins High School
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