Summary
Overview
Work History
Education
Skills
Timeline
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Victory Nwachukwu

Summary

Highly skilled and Self-motivated Customer Care Representative with over 7 years of customer experience seeking a challenging position in a customer-oriented position. Dedicated to providing exceptional customer service and utilizing excellent communication and problem-solving skills to achieve greater client satisfaction and exceed company goals.

Overview

6
6
years of professional experience

Work History

Data Processing Specialist

Megatek
07.2021 - 06.2023
  • Worked independently to sort and complete 40-65 time-sensitive data entry requests into processing software.
  • Performed regular data audits and quality checks to identify and address data discrepancies.
  • Trained and mentored junior data processing specialists on data processing techniques.
  • Developed and implemented data processing workflows to ensure accurate and timely data entry and extraction.
  • Communicated with other departments to enhance productivity and assisted team by compiling internal reporting data.

Customer Care Representative

Associated Bank
09.2020 - 06.2021
  • Handled between 60-100 incoming and outgoing calls ensuring first contact resolution.
  • Performed and processed financial transactions with precision, including deposits, withdrawals, fund transfers, bill payment setup, stop payments, fraud disputes, and resolved technical issues.
  • Identified fraud on calls and protected bank and customers from financial loss by escalating calls and complying with company confidentiality including identity verification procedures.
  • Maintained a poised and professional demeanor during escalated customer calls and eased tension of customers while effectively solving various requests.
  • Trained and supported new representatives to meet similar quality and productivity standards and ensure customer satisfaction.
  • Successfully met and exceeded monthly performance targets, including average call handling time and customer satisfaction metrics.

Front Desk Receptionist

Familia Dental
10.2019 - 09.2020
  • Greeted and welcomed apatients into reception area.
  • Gathered patient personal information, scanned, and entered into Electronic Medical Records system.
  • Called Medical insurances to verify eligibility and coverage of different medical procedures for patients.
  • Scheduled new appointments for Patients in Denticon, followed up to reschedule missed appointments for patients.
  • Recognized signs of dental emergencies and insured proper and timely attention given to the patients.
  • Completed nightly audits of financial accounts.
  • Answered all patient inquiries concerning copays and deductibles and explained financial options to patients for different procedures.
  • Maintained a neat and organized workspace.

E-Commerce Customer Service Representative

Kelly Services
10.2017 - 10.2019
  • Handled incoming customer calls and emails by providing detailed responses to inquiries regarding Vans products, purchases and services.
  • Oversaw product orders from start to finish and ensured a positive and seamless customer experience.
  • Utilized advanced CRM software to type in customer interactions, tracked progress of orders, and followed up on pending issues at a rate of 60 WPM.
  • Proactively identified and resolved customer inquiries, by following up with customers, third party vendors, shipping and management.
  • Analyzed, reviewed, and processed customer requests for return authorizations and credits.
  • Maintained effective communication and ongoing relationships with customers and provided updated information regarding sales and promotions.

Education

Associate of Science -

Bronx Community College
New York

Bachelors of Science - Human Biology

Everglades University
Online

Skills

  • Excellent communication skills - verbal and written
  • Proactive - dedicated to problem-solving and conflict resolution
  • Proficient in customer relationship management (CRM) software
  • Ability to focus and multitask effectively in a fast-paced environment
  • Data Analysis and Transcription
  • Proficient in Microsoft Office Suite
  • Ability to learn quickly and adapt fast to new technologies and software applications
  • Ability to work as a team and solely to meet and exceed goals
  • Enthusiastic; led by a Growth Mindset
  • Active listener with a customer-centric approach

Timeline

Data Processing Specialist

Megatek
07.2021 - 06.2023

Customer Care Representative

Associated Bank
09.2020 - 06.2021

Front Desk Receptionist

Familia Dental
10.2019 - 09.2020

E-Commerce Customer Service Representative

Kelly Services
10.2017 - 10.2019

Associate of Science -

Bronx Community College

Bachelors of Science - Human Biology

Everglades University

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Victory Nwachukwu