Victorya Rocourt-Smith
Lake Worth
Summary
Knowledgeable about checking-in patients and scheduling appointments, among other administrative duties related to healthcare. I also handle patient communication and electronic health records (EHR). Maintained an organzied front desk/work space and helping the MA's and providers stay on shedule. Experienced with HIPAA regulations and healthcare practices.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Art of Dermatology
West Palm Beach, FL
02.2026 - Current
- Managed patient appointments
- Handled multi-line phone system, directed calls to different departments, and dealt with missed calls and voicemails.
- Maintained up to date patient records and complied with HIPAA rules and guidelines
- Experienced in EMA software
- Greeted guests with a warm smile throughout the check-in process
- Helped walk-ins with their inquiries and schedule them for appointments
- Maintained an organized and clean front desk area
- Conducted administrative tasks such as filing, organizing samples and document preparation
- Developed strong professional relationships with my coworkers
Babysitting
Self-Employed
Lake Worth, FL
08.2022 - Current
- Maintained clean and organized spaces throughout the duration of the babysitting shift
- Provided consistency for both the parents and children
- Reliable babysitter
- Built trust with the parents by being professional, punctual, and keeping them up to date with any issues
- Developed strong relationships with the families which resulted in repeat babysitting opportunities
Dental Assistant/ Receptionist
Dr. Florian Braich's DDS PA
Palm Beach Gardens, FL
06.2024 - 01.2026
- Prepared dental rooms by stocking up materials and sterilizing necessary tools
- Worked with the dentist to execute treatment plans
- Informed patients on post-treatment care instructions
- Managed patient records Open Dental software to ensure up to date medical information as well as HIPAA compliance
- Trained new staff on patient interaction, prepping instructions, and software
- Kept track of inventory, ordered necessary supplies, and consistently went through inventory to track supply shortages and reduce waste
Aftercare Helper
Greenacres Christian Academy
Greenacres City, FL
08.2023 - 05.2024
- Developed activities that kept students entertained and out of trouble
- Ensured compliance with safety regulations
- Helped students with homework assignments
- Maintained a clean space by regularly cleaning and organizing materials
Education
Bachelor of Science - Health Care Management
Palm Beach State College
Lake Worth, FL12-2026
Associate of Arts -
Palm Beach State College
Lake Worth, FL12-2025
High School Diploma -
Greenacres Christian Academy
Greenacres, FL05-2024
Skills
- Leadership
- Initiative-taking
- Computer skills
- Communication Skills
- Attention to detail
- Time management
- Telephone etiquette
- Team collaboration
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Front Desk Receptionist
Art of Dermatology
02.2026 - Current
Dental Assistant/ Receptionist
Dr. Florian Braich's DDS PA
06.2024 - 01.2026
Aftercare Helper
Greenacres Christian Academy
08.2023 - 05.2024
Babysitting
Self-Employed
08.2022 - Current
Bachelor of Science - Health Care Management
Palm Beach State College
Associate of Arts -
Palm Beach State College
High School Diploma -
Greenacres Christian Academy
Leadership Experience
There have been many opportunities and experiences for me to be a leader. As a volunteer at my church, I work in the toddler room during the time of worship and help with the kids' activities. During my senior year I held the position of president of the student council. During my junior year of high school, I was also elected as the treasurer of the student body. As a result of my volunteer work, I have accumulated more than the number of hours required for graduation. Despite this, I still volunteer and help around my community in whatever way I can. I have experience training new hires at both the Cosmetic Dentist office and assisted the new front desk receptionists for the Boca office at the Art of Dermatology.