Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Victor Z. Okari

Ellensburg,WA

Summary

Helpdesk support professional with excellent customer service skills and 2.5 years of professional experience with Windows and MAC operating systems. Familiar with ticketing systems to improve customer service management. Vast knowledge and experience with troubleshooting of software, hardware, and printers. Ability to relate well with people of diverse cultures and backgrounds. Results oriented as a team player and as an individual. Task oriented. Analytical and open minded in situations and different perspectives. Good oral and communication skills. Attention to detail and problem solving. Work well both as a team player and independent.

Overview

8
8
years of professional experience

Work History

Direct Support

KITTAS INTERACTIVE MANAGEMENT
01.2023 - Current
  • Provide training, assistance, and support to clients in all areas of daily living as outlined in the client's POC (Plan of Care), IISP (Individual Instruction and Support Plan), PBSP (Positive Behavior Support Plan), and therapist approved treatment plan
  • Supervise clients to ensure adequate safety
  • Ensure adequate health care for each client
  • Implement and evaluate individualized programs for clients
  • Maintain client confidentially
  • Acknowledge the needs, wants, and rights of clients with dignity and respect
  • Transport clients to and from all agency activities
  • Complete all forms, reports, and data sheets as required by the administrator
  • Safeguard all company and client property
  • Report promptly instances of injuries, behaviors, abuse, and safety hazards, to the administrator
  • Keep all hazardous materials, medications, etc
  • In the designated locked location
  • Perform other responsibilities as defined by the administrator

IT Support Technician

THE JUDGE GROUP
09.2022 - 12.2022
  • Respond to IT tickets, telephone calls, e-mails, and requests for technical support, 'Managed approximately 30 incoming calls, emails and faxes per day from customers.'
  • Perform password reset as customer needed
  • Performed tests of functionality, security and performance of different workstations and devices
  • Install, modified and repaired software and hardware to resolve technical issues
  • Configured hardware, devices, and software to set up workstations for employees
  • Usage of CMD commands & active directory for support
  • Usage of Bomgar, logme in and Go to assist for to access customer’s machine for remote support.

Support Personnel

Direct, KITTAS INTERACTIVE MANAGEMENT
03.2020 - 08.2022
  • Provide training, assistance, and support to clients in all areas of daily living as outlined in the client's POC (Plan of Care), IISP (Individual Instruction and Support Plan), PBSP (Positive Behavior Support Plan), and therapist approved treatment plan
  • Supervise clients to ensure adequate safety
  • Ensure adequate health care for each client
  • Implement and evaluate individualized programs for clients
  • Maintain client confidentially
  • Acknowledge the needs, wants, and rights of clients with dignity and respect
  • Transport clients to and from all agency activities
  • Complete all forms, reports, and data sheets as required by the administrator
  • Safeguard all company and client property
  • Report promptly instances of injuries, behaviors, abuse, and safety hazards, to the administrator
  • Keep all hazardous materials, medications, etc
  • In the designated locked location
  • Perform other responsibilities as defined by the administrator.

IT Support Technician

INAGRAM MICRO MOBILITY
09.2019 - 12.2019
  • Respond to IT tickets, telephone calls, e-mails, and requests for technical support
  • Perform password reset as customer needed
  • Performed tests of functionality, security and performance of different workstations and devices
  • Install, modified and repaired software and hardware to resolve technical issues
  • Configured hardware, devices, and software to set up workstations for employees
  • Usage of CMD commands & active directory for support
  • Usage of Bomgar to access customer’s machine for remote support.

Police Officer

KENYA NATIONAL POLICE SERVICE
05.2017 - 07.2019
  • Conduct police patrols
  • Court duties
  • Crime investigations
  • Presidential escort coverage
  • Anti-riot duties
  • Perform undercover duties
  • Traffic management

IT Support Technician

PAFOF COLLEGE OF INFORMATION AND TECHNOLOGY
01.2016 - 09.2018
  • Oversaw installation of software programs and hardware systems to meet student’s requirements
  • Made sure every computer in offices and main library are running perfectly
  • Resolved student's login issues
  • Resolved malfunctions with systems and programs through troubleshooting.

Education

Some College (No Degree) - IT

PAFOF College of IT Stage
Nairobi Kenya

AA - Business Management

Kenyatta University
Nairobi Kenya
2017

Community Policing, Law - Basic Training

Kenya Police Training Academy
Kenya
2017

Skills

  • Desktop & Printer support
  • Experienced with Service Now and Salesforce ticketing systems
  • Bomgar Assistance & Goto Assist
  • Active Directory
  • Microsoft Office 365, OneNote, Teams, Adobe Acrobat
  • Knowledge of Windows PC environments and associated components
  • Troubleshooting and addressing Windows & MAC Operating system issues

Languages

Swahili
Native or Bilingual
English
Native or Bilingual

Timeline

Direct Support

KITTAS INTERACTIVE MANAGEMENT
01.2023 - Current

IT Support Technician

THE JUDGE GROUP
09.2022 - 12.2022

Support Personnel

Direct, KITTAS INTERACTIVE MANAGEMENT
03.2020 - 08.2022

IT Support Technician

INAGRAM MICRO MOBILITY
09.2019 - 12.2019

Police Officer

KENYA NATIONAL POLICE SERVICE
05.2017 - 07.2019

IT Support Technician

PAFOF COLLEGE OF INFORMATION AND TECHNOLOGY
01.2016 - 09.2018

Some College (No Degree) - IT

PAFOF College of IT Stage

AA - Business Management

Kenyatta University

Community Policing, Law - Basic Training

Kenya Police Training Academy

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Victor Z. Okari