Summary
Overview
Work History
Education
Skills
Work Availability
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Victus Avevor

Victus Avevor

Accra,Ghana

Summary

My Why: I strive each day to improve the well-being and to serve others. This is what success means to me and I have been able to achieve it throughout my career. I have over 20 years of experience managing people, solving problems and educating both children and adults. Currently, I am the Senior Disaster Control Officer at National Disaster Management Organization, Ghana. I did my internship at Kava Media, headquartered in Accra Ghana; a digital marketing, website development, and creative web design company in Ghana that has been the provider of choice for top companies in Ghana as well as small businesses when it comes to building clean and accessible websites and web applications that bring results.. I collaborated closely with the VP of Sales every day to support 16 Regional Managers, providing administrative sales assistance and defining, refining and streamlining processes to maximize their performance, efficiency and product sales. Prior experience includes Customer Service Management, Digital and Social Media Marketing, Graphic Design, Digital Content Writing and Management over the period. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Focused Emergency Management Director develops comprehensive disaster plans and oversees emergency response teams. Trains personnel to respond appropriately in crisis situations with detailed protocols and clear communication of specific tasks. Coordinates programs to mitigate destructive effects of disasters with implementation of attested emergency activities.

Overview

18
18
years of professional experience

Work History

Disaster Management Professional

NADMO, Ghana
08.2015 - Current
  • Investigated practical and theoretical issues facing emergency services and identified effective resolutions.
  • Facilitated emergency management training for staff and conducted emergency drills.
  • Inspected facilities and equipment to determine operational and functional capabilities in emergency situations.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Strengthened communication skills through regular interactions with others.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Applied for federal funding for emergency-management-related needs and administered and reported on progress of such grants.
  • Kept informed of activities or changes that could affect likelihood of emergencies, factors that could affect response efforts and details of plan implementation.
  • Reviewed operational plans from other locations to identify options for local systems.
  • Collaborated with stakeholders to prepare plans and procedures to respond to emergency scenarios.
  • Improved realization of organizational objectives by effectively communicating department goals, organizational objectives and industry trends.
  • Maintained current understanding of local, state and federal guidelines for emergency response.
  • Utilized comprehensive risk analysis to identify, assess and manage emergency management risks.
  • Built and strengthened relationships to manage effective planning and implementation of emergency response strategies.
  • Forecasted and managed annual operating budget for every location.
  • Organized and maintained correct inventory levels to drive highest turns possible on inventory.
  • Developed and implemented actionable improvements to increase inventory replenishment efficiency and reduce downtime.
  • Reduced inventory levels and improved supply chain visibility using strategic initiatives.
  • Improved, standardized and documented planning and scheduling processes.
  • Established inventory targets, stock level, and risk mitigation targets and managed flexibility strategy to optimize inventory.

Sales Support Specialist(Attache, National Service

Kava Media
01.2018 - 09.2021
  • Managed small Customer Service team successfully
  • Rebuilt Customer Service team successfully, including firing and hiring; decreased order entry errors by 4%.
  • Motivated and increased confidence of sales staff resulting in increased sales; maintained excellent business relationships with internal team leaders, external partners, and vendors.
  • Developed, refined sales cycle processes, operations; resulted in 100% of sales reps meeting/exceeding 2018 yearly sales goals.
  • Implemented and Executed 2020 Promotional Program successfully in cooperation with IT, Customer Service and Accounting teams.
  • Recognized problem and developed process in collaboration with Warehouse personnel to track product returns and issue credits to customers accurately and in a timely manner.
  • Served as liaison between Sales Team and every major department at corporate level (Accounting, IT, Marketing, Warehouse).
  • Monitored performance indicators utilizing CRM (SalesRep360); managed sales tracking tools and created reports.
  • Provided troubleshooting assistance for customer orders, account statuses and relevant problems.
  • Nurtured new accounts, set up new accounts in SAGE, entered all opening orders ensuring accuracy and timely delivery.
  • Intervened with conflicted accounts when reps request help; 100% retention rate.
  • Initiated weekly meetings to align initiatives with Marketing Department.
  • Proficient in Microsoft Office, Outlook, WordPress, MailChimp, Zendesk, SAGE, Adobe, Canva, TEAMS, Slack, SalesRep360 CRM.
  • Compiled and analyzed sales data from monthly reports to prepare presentations for the President and CEO.

Data Entry Operator

Electoral Commission Of Ghana
06.2006 - 09.2012
  • Completed data entry tasks with accuracy and efficiency.
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Verified data files prior to entry to maintain high data accuracy.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Corrected data entry errors to prevent duplication or data degradation.

Registration Officer

Electoral Commission Of Ghana
04.2009 - 09.2012
  • Assisted other officers with front desk duties, answering questions and accurately using reservation system.
  • Operated standard office software applications to compile data and prepare information and correspondence.
  • Confirmed registrants demographics and updated practice management software for accuracy.
  • Answered registrants questions and inquiries regarding registration process and documentation.
  • Conducted quality improvement and customer satisfaction surveys to evaluate registrants care.
  • Studied and researched various electoral terms as well as software and coding systems.
  • Secured confidential registrants information from unauthorized access.
  • Reviewed, processed and issued application requests for registrants.
  • Updated registrants contact information to support accurate electronic electoral records.
  • Explained form wording to registrants to help each understand information required.
  • Processed registration records requests, assuring release only to appropriate parties proper authorization.
  • Completed registration paperwork, verifying accurate registrants information.
  • Safeguarded patient privacy with strict adherence to data security protocols related to electronic electoral records.
  • Performed software updates, upgrades and data backups.
  • Performed regular quality and validation assessments on registrants data to verify accuracy.

Payroll Clerk

Controller And Accountant General's Department, Ghana
02.2010 - 06.2012
  • Processed new hire paperwork and documents.
  • Verified timekeeping records and handled any discrepancies with employees.
  • Maintained payroll information by calculating, collecting, and entering data.
  • Updated employee files with new details such as changes in address or salary levels.
  • Maintained employee privacy and protected payroll operations by keeping all information confidential.
  • Maintained employee confidence and protected payroll operations by keeping information confidential.
  • Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
  • Maintained 100% accuracy in transferring correct data from payroll spreadsheets into system.
  • Created payroll reports, tax forms and other financial reports to provide employer with necessary information to make informed business decisions.
  • Determined organizational payroll liabilities to keep employers in compliance with all applicable tax laws and regulations.
  • Issued paychecks on designated pay dates to avoid employee dissatisfaction.
  • Reconciled bank and payroll records routinely to verify accuracy.
  • Processed garnishments from creditors or government agencies to meet legal requirements of deducting money from employees' paychecks to pay off debts.
  • Filed payroll taxes with appropriate government agencies by deadlines to minimize risk of penalties or fines.
  • Processed W-2s, 1099s and other year-end reports to remain in compliance with state and federal laws.
  • Prepared and submitted payroll taxes and reports to regulatory agencies.
  • Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates.
  • Managed and updated employee benefits information.
  • Responded to employee questions and requests for information in timely and knowledgeable fashion.
  • Completed payroll accurately and timely to meet employee expectations.
  • Reconciled payroll discrepancies and responded to inquiries from employees.
  • Coordinated resolution of payroll discrepancies.
  • Assisted with recruitment and onboarding of new employees.
  • Processed timecards and payroll data for team of employees.
  • Tracked employee vacation, sick and personal time.
  • Audited timesheets and payroll records for accuracy.
  • Maintained confidentiality of employee records and payroll information.
  • Calculated wages, deductions and bonuses in accordance with company policies.
  • Performed data entry tasks and maintained accurate records of employee payroll information.
  • Developed and implemented payroll procedures to streamline workflow.
  • Processed manual checks for employees in accordance with company policies.
  • Generated reports to track employee time and attendance.

Warehouse Supervisor

Sunda Ghana
07.2009 - 11.2010
  • Supervised warehouse operations by managing employees during shifts.
  • Supervised shipping and receiving, distribution and workplace safety.
  • Promoted diligence and culture of safety for drivers and warehouse operations.
  • Revised and developed procedures to reduce risk and achieve compliance.
  • Oversaw daily operations and shipping and handling processes.
  • Recorded information, shortages, and discrepancies to keep records current and accurate.
  • Used warehouse management software to reconcile daily inventory.
  • Supervised shipping and handling operations.
  • Operated warehouse material handling equipment correctly to move loads.
  • Started up and shut down processing equipment.
  • Monitored adherence to safety protocols and company policies by staying attentive to details.
  • Supported production workers in meeting goals without compromising safety and compliance.
  • Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
  • Oversaw inventory control levels and verified compliance with storage and organization processes.
  • Performed troubleshooting to resolve issues with equipment, devices and products.
  • Maintained high levels of accuracy in daily operations.
  • Kept detailed records of inventories and merchandise inventory transactions.
  • Completed daily operations on time and maintained high standards of accuracy.
  • Managed merchandise inventory transactions.
  • Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
  • Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
  • Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
  • Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
  • Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
  • Developed safety programs to protect workers and reduce injuries.
  • Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
  • Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
  • Developed comprehensive staff training program to improve employee performance and morale.
  • Developed and implemented policy and procedure updates to improve workflow and productivity.

Data Entry Clerk

National Identification Authority
07.2006 - 03.2008
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Organized, sorted, and checked input data against original documents.
  • Sorted documents and maintained organized filing process.
  • Completed data entry tasks with accuracy and efficiency.
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Collated and organized data entry documents into filing systems for easy access.
  • Entered data into various computer systems accurately using Microsoft Office Suite.
  • Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
  • Followed established procedures to enter and process data correctly.
  • Developed data entry policies and procedures in compliance with company standards.
  • Created and maintained data entry logs to track data entry activities.
  • Developed and maintained databases to store customer information.
  • Verified accuracy of data entered into system to produce error-free reports.
  • Secured and protected data from unauthorized access by complying with security protocols.
  • Resolved discrepancies in data entry activities for accurate, complete jobs.
  • Compared transcribed data with source document to detect and correct errors.
  • Used computer software to store and retrieve data.
  • Corrected data entry errors to prevent duplication or data degradation.
  • Assisted with developing data entry processes.
  • Evaluated source documents to locate needed information.
  • Built and maintained tracking databases for variety of measuring aspects.
  • Created spreadsheets for more efficient recordkeeping.
  • Conducted audits of existing data entry processes.
  • Utilized techniques for increasing data entry speed.
  • Checked for accuracy by verifying data and records.
  • Developed and implemented data entry operations.
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
  • Updated and maintained customer information, documents and records.
  • Managed and organized documents for data entry tasks.
  • Kept optimal quality levels to prevent critical errors and support team performance targets.
  • Followed data entry protocols, rules and regulations.
  • Analyzed current data records to provide detailed reports.
  • Coded and processed applications into required electronic formats.

Education

Post Graduate Program - Data Science And Business Analytics

The McCombs School of Business, Texas Uni @ Austin
Austin, Texas
05.2023

Bachelor of Science - Operations And Supply Chain Management

Ghana Institute of Management And Public Admin
Accra, Ghana
10.2020

No Degree - Transport And Logistic in Oil And Gas

Management Development And Productivity Institute
Accra
09.2011

No Degree - Supply Chain And Logistics Strategy(Online)

College of Logistics, Southwest Jiao Tong Uni
Chengdu - China
05.2011

Associate of Science - Diploma in IATA Cargo Handling

Global Institute of Aviation
Accra, Ghana
04.2010

Skills

  • CRM, Website
  • Clients Management
  • Phone Calls
  • Sales Support
  • Data Entry
  • Data Science
  • Business Analysis
  • Logistics
  • Work Ethics
  • Customer Service
  • Delivery, Articles
  • Email
  • Instructor
  • Team Leader
  • Marketing strategies
  • Marketing and sales
  • Math
  • Meetings
  • MS Excel
  • Powerpoint
  • Microsoft Office
  • MS Office Suite
  • Outlook
  • Communicator
  • Order entry
  • Excellent Interpersonal
  • Presentations
  • Processes
  • Process Improvement
  • Word Processing
  • Sorting and Labeling
  • Monthly Closings
  • Advanced Excel Spreadsheet Functions
  • Data Transcription
  • Client Correspondence
  • Database Uploading
  • Compiling Statistics
  • Business Administration
  • Mail Handling
  • Collecting Information
  • Invoice Processing
  • Maintaining Confidentiality
  • Data Integrity
  • Error Identification
  • Independent Worker
  • Updating Client Data
  • Data Processing
  • Advanced MS Office Suite Knowledge
  • Order Processing
  • Excellent Communication Skills
  • Keyboard Entry
  • Customer Relationship Management
  • Technical Support
  • Informational Resources
  • Schedule Management
  • Spreadsheet Management
  • Multi-Line Phone Proficiency
  • Records Preparation
  • Typing Manuscripts
  • Information Storage
  • Document Scanning
  • Strong Interpersonal Skills
  • Verifying Dates
  • Database Maintenance
  • Records Security
  • Database Management
  • Grammar Understanding
  • Quality Control
  • Data Review and Verification
  • Correct Errors
  • Verify Data
  • Database Monitoring
  • Editing Documents
  • Document Management and Storage
  • Proofreading
  • Occupational Health and Safety
  • Cost Savings
  • Risk and Mitigation Analysis
  • Customer Satisfaction
  • Disaster Management
  • Document Organization
  • Business Impact Analysis
  • Emergency Preparedness
  • Compliance Evaluations
  • Telephone Interviews
  • Root Cause Analysis
  • Information Collection
  • Coordinating Recoveries
  • Crisis Response
  • Organizational Systems
  • Team Communication
  • Operational Planning
  • Supply Chains
  • Strategy Assistance
  • Client Support
  • Clerical Support
  • Technical Guidance
  • Customer Communication
  • Administrative Support
  • Customer Experience
  • Recordkeeping Accuracy
  • Disaster Preparation
  • Software Applications
  • Performance Review
  • Health and Safety
  • Transportation Sourcing
  • Operational Oversight
  • Training Documents
  • Emergency Operation Plan Development
  • Event Operations
  • Customer Inquiries
  • Property Assessments
  • Responding to Emergencies
  • Active Listening

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Every problem is a gift—without problems we would not grow.
Tony Robbins

Timeline

Sales Support Specialist(Attache, National Service

Kava Media
01.2018 - 09.2021

Disaster Management Professional

NADMO, Ghana
08.2015 - Current

Payroll Clerk

Controller And Accountant General's Department, Ghana
02.2010 - 06.2012

Warehouse Supervisor

Sunda Ghana
07.2009 - 11.2010

Registration Officer

Electoral Commission Of Ghana
04.2009 - 09.2012

Data Entry Clerk

National Identification Authority
07.2006 - 03.2008

Data Entry Operator

Electoral Commission Of Ghana
06.2006 - 09.2012

Post Graduate Program - Data Science And Business Analytics

The McCombs School of Business, Texas Uni @ Austin

Bachelor of Science - Operations And Supply Chain Management

Ghana Institute of Management And Public Admin

No Degree - Transport And Logistic in Oil And Gas

Management Development And Productivity Institute

No Degree - Supply Chain And Logistics Strategy(Online)

College of Logistics, Southwest Jiao Tong Uni

Associate of Science - Diploma in IATA Cargo Handling

Global Institute of Aviation
Victus Avevor