Vida Aku Asare
Newark
Summary
A hardworking young lady who is focused and seeking to utilize her knowledge, abilities, experience, and very good interpersonal skills to help strengthen the organization’s operations and its overall objectives.
Having developed a keen interest in public administration, governance, marketing, client service satisfaction, and human relations during my studies and work experiences, I wish to pursue a career in international relations and diplomacy in the direction of the above areas. I am excited to work in a setting that prioritizes customer satisfaction and gives me the chance to accomplish this goal. Experienced senior receptionist with a background in managing front office operations, providing top-notch customer service, and administrative support. Strengths include superior multitasking abilities, strong communication skills, and proficiency in scheduling appointments, handling inquiries, and managing visitor flow. Notable for improving operational efficiency by implementing innovative workflow procedures in previous roles.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Senior Receptionist / Front Desk Executive
Office of the President
09.2021 - Current
- Responded to emails from customers promptly and professionally.
- Kept track of key card access records for each employee's workstation.
- Answered incoming calls in a timely manner, responding to inquiries or transferring calls as needed.
- Performed daily data entry tasks such as entering customer information into databases.
Client Services Officer
Office of the President
06.2017 - 08.2021
- Writing quarterly reports on customer care services based on the survey that was conducted among the front desk executives.
Client Service Officer
Office of the President
03.2009 - 08.2016
- Making sure all the Visitors are well treated and attended to.
Senior Receptionist / Secretary to the Chief of Staff
Office of the President
06.2001 - 01.2008
- Updated visitor logs with arrival times, contact details, and purpose of visit.
- Greeted and welcomed visitors to the office, ensuring a professional and friendly atmosphere.
- Greeted and welcomed visitors, clients, and customers in a professional manner.
Education
Diplomacy and International Relations
Seton Hall University
New Jersey, USA01.2025
Bachelor of Science - Public Administration and Governance
Ghana Institute of Management and Public Administration (GIMPA)
Ghana01.2019
Diploma - Marketing, Advertising, Selling, and Sales Management
Chartered Institute of Marketing, Ghana
Ghana01.2000
High School Diploma -
Agate Secondary School
Volta Region, Ghana01.1995
Skills
- MS Word
- Excel
- Typing skills
- Customer service
- Report writing
- Effective communication
- Stakeholder engagement
- Conflict resolution
- Team collaboration
- Data confidentiality
- Interdepartmental communication
- Document control
- [Language] fluency
- Office activity coordination
- Telephone etiquette
- Scheduling appointments
- Document preparation
- Organized and efficient
- Friendly and professional
- Visitor management
- MS office applications
- Workflow management
- Strong organization
- Teamwork and collaboration
- Appointment setting
- Policy enforcement
- Visitor assistance
- Guest relations
- Confidential information management
- Meeting support
- Call handling
- Reception area maintenance
- Client relations
- Adaptability
Accomplishments
- Succeeded in Managing my Boss because of a proper Dairy keeping method for his daily activities.
- Ability to keep confidential information.
- Ability to work under pressure.
- Ability to work for longer hours when necessary.
- Ability to work without supervision.
Telephone Number
973-536-8070
Personal Information
- Date of Birth: 07/14/78
- Nationality: Ghanaian
- Marital Status: Married with two children
- Religion: Christian
References
- Professor Kingsley Agomor, Head of Department Public Service and Governance, Ghana Institute of Management and Administration (GIMPA), Accra, Ghana, +233-208210209
- Mr. Henry Michael Wood, Chief Director, Office of the President, Jubilee House, Accra, Ghana, +233544334145
- Mr. Christian Wilson Ayiku, Director of Administration and Finance / Human Resource, Office of the President, Jubilee House, Accra, Ghana, +233-244157440
Hobbies and Interests
- Reading
- Listening to News
Training
- Client Service Management Training, Certificate of Participation, Civil Service Training Centre, 11/13/19
- Training of Front Desk Staff, E.W. ASSOCIATES LTD, 06/24/18
- Legal Facts About Customer Care, EDUCASE LITERACY CONSULT, Certificate of Participation, 10/12/13, 11/10/13
Languages
- English
- Twi
- Ewe
Email Addresses
- Asarevid@shu.edu
- Akubabyvida@yahoo.com
Personal Qualities
- Hard Working
- Honest
- Respectful
- Team Player
- Extremely Organized
- Confidential
Affiliations
- My activities in the Public Service and for that matter in the Office of the President has made me capable to work under every working environment. My knowledge and experience in the field of public administration has earned me a lot of respect and admiration.
Certification
- Bachelor of Science Degree in Public Administration and Government.
- Certificate of Diploma in Marketing. Advertising, and Selling and Sales Management.
- Certificate in Front Desk Executives Training.
- Certificate in Customer Service/Client Services.
- Certificate in Civil Servant Training.
- Certificate in Dare to Care Thrive Workshop.
Languages
English
Professional
References
References available upon request.
Timeline
Senior Receptionist / Front Desk Executive
Office of the President
09.2021 - Current
Client Services Officer
Office of the President
06.2017 - 08.2021
Client Service Officer
Office of the President
03.2009 - 08.2016
Senior Receptionist / Secretary to the Chief of Staff
Office of the President
06.2001 - 01.2008
Diplomacy and International Relations
Seton Hall University
Bachelor of Science - Public Administration and Governance
Ghana Institute of Management and Public Administration (GIMPA)
Diploma - Marketing, Advertising, Selling, and Sales Management
Chartered Institute of Marketing, Ghana
High School Diploma -
Agate Secondary School
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