Vida Ankrah
Oak Grove,MN
Summary
Dedicated professional with extensive experience in personal care assistance and effective communication. Skilled in problem-solving and managing financial planning, ready to enhance client satisfaction and operational workflows.
Overview
6
6
years of professional experience
Work History
Administrative Manager
Genuine Therapy Center
Anoka, Minnesota
06.2023 - Current
- Delivered customer service support for insurance coverage inquiries and concerns.
- Verified patient insurance coverage, developed financial plans, and coordinated communication with billing companies.
- Scheduled appointments for clients, customers, and internal staff to enhance operational efficiency.
- Responded to phone calls and emails to ensure effective business correspondence.
- Managed follow-up on unpaid or rejected claims, contacting insurers to facilitate resolution.
- Oversaw the maintenance of office equipment, supplies, and facilities.
Home Health Aide
Accracare
Minnetonka, Minnesota
01.2023 - Current
- Supported medication management by ensuring clients adhered to prescribed schedules and dosages.
- Provided compassionate personal care assistance to enhance daily living activities for all clients.
- Assisted clients in performing light housekeeping tasks to promote a comfortable living space.
- Monitored vital signs such as temperature, pulse rate, blood pressure while sleeping
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
Volunteer
optiovillage
Accra, Ghana
01.2020 - Current
- Created training materials for new volunteers to streamline onboarding process.
- Participated in fundraising events, securing financial support for orphanage programs.
- Traveled to Africa to improve educational opportunities for children.
- Provided care for orphans through daily activities, hygiene assistance, and academic support.
Caregiver
Griswold Home Health Care
Anoka, Minnesota
07.2022 - 12.2024
- Assisted clients with daily living activities to enhance their independence and quality of life.
- Coordinated transportation for clients to ensure timely medical appointments and social engagements.
- Monitored health conditions and reported changes to healthcare professionals for timely intervention.
- Provided companionship and emotional support to enhance clients' mental well-being.
- Performed light housekeeping duties to create a safe and comfortable living environment.
- Administered personal hygiene routines to promote health and dignity for each client.
- Assisted in mobility and physical exercises to maintain clients' physical health and mobility.
- Documented client progress and care activities to maintain accurate health records.
- Supported bathing, dressing and personal care needs.
Cleaner
Serenity cleaners llc
Coon Rapids, Minnesota
06.2022 - 08.2022
- Maintained cleanliness of work areas by following established cleaning protocols.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.
Education
High School Diploma -
North Lakes Academy
Forest Lake, MN05-2022
Some College (No Degree) -
University of Northwestern
St Paul, MnSome College (No Degree) -
University of The People
Pasadena, CASkills
- Personal care assistance
- Attention to detail
- Housekeeping standards
- Problem solving
- Active listening
- Effective communication
- Elderly care
- Personal hygiene support
- Customer service
- Appointment scheduling
- Billing coordination
- Insurance verification
- Financial planning
- Office management
Timeline
Administrative Manager
Genuine Therapy Center
06.2023 - Current
Home Health Aide
Accracare
01.2023 - Current
Caregiver
Griswold Home Health Care
07.2022 - 12.2024
Cleaner
Serenity cleaners llc
06.2022 - 08.2022
Volunteer
optiovillage
01.2020 - Current
High School Diploma -
North Lakes Academy
Some College (No Degree) -
University of Northwestern
Some College (No Degree) -
University of The People