Summary
Overview
Work History
Education
Certification
Timeline
Generic

Vida Fernandez

Montgomery,AL

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Drug Store Manager

Walgreens Boots Alliance
12.2007 - 02.2023
  • Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
  • Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
  • Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy security policies.
  • Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
  • Helped patients overcome vaccine hesitancy by providing facts about efficacy and safety data.
  • Supervised team of Number front desk agents and helped to resolve issues arising during shifts.
  • Developed policies and procedures for effective pharmacy management.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Reported issues to higher management with great detail.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Trained and coached new employees on protocols and best practices to promote ideal patient outcomes.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.

Education

Associates - Business Administration

Southern State Technical College
Montgomery, Al
05.1991

Certification

  • CPhT - Certified Pharmacy Technician
  • CDL A truck driver

Timeline

Drug Store Manager

Walgreens Boots Alliance
12.2007 - 02.2023

Associates - Business Administration

Southern State Technical College

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Vida Fernandez