Vida Harris
Atlanta,Ga
Summary
Dynamic professional with a proven track record, excelling in customer service and collections. Mastered Microsoft Operating Systems and honed exceptional organizational skills, ensuring seamless account management and resolution of complex issues. Demonstrated ability to lead teams and manage high-volume call center environments, significantly enhancing customer satisfaction and operational efficiency.
Overview
10
10
years of professional experience
Work History
Customer Service/ COLLECTIONS
Elizabeth River Tunnels
Portsmouth, VA
02.2022 - 10.2024
- Answering calls in a hybrid call center, providing customer service and account management for current account holders.
- Processing payments, adjusting account balances, and providing information for toll products and services.
- Utilized product knowledge to overcome objections and resolve outstanding issues.
- Liaised with legal counsel when necessary for collections efforts.
Financial Aid Receptionist
Hampton University
Hampton, VA
12.2019 - 02.2022
- Answer multi-line phone, providing financial aid information and directing calls to staff.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
- Sorted incoming mail and directed to correct personnel each day.
- Create and maintain financial spreadsheets, reporting monies issued to students, amounts awarded, and balances.
Preferred Care Specialist
UPS/Alorica
07.2018 - 10.2019
- Made and received phone calls and Emails in a fast-paced environment, tracking the logistics of sent packages
- Dealing daily with a variety of customer questions and grievances, resolving their issues in a professional courteous way
- Processing package investigations requiring approval of payment if liability was found
Medical Records Supervisor
Hampton Roads Eye Associates - Oyster Point
Hampton, VA
02.2015 - 04.2018
- Safeguarded medical records to maintain patient confidentiality.
- Set up patient charts and documented information in various company software.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
- Pulled patient records and transferred information to appropriate parties.
- Purged inactive files and destroyed obsolete files following procedures.
Education
Health Care Administration -
Brown Mackie College
06.2011
Skills
- Microsoft Operating System
- Extensive Customer Service Training
- Excellent verbal and written communication skills
- Trained in customer de-escalation
- Extensive Call Center Experience
- Excellent interpersonal skills
- Exceptional organizational skills
- Team management
References
Available upon request
Timeline
Customer Service/ COLLECTIONS
Elizabeth River Tunnels
02.2022 - 10.2024
Financial Aid Receptionist
Hampton University
12.2019 - 02.2022
Preferred Care Specialist
UPS/Alorica
07.2018 - 10.2019
Medical Records Supervisor
Hampton Roads Eye Associates - Oyster Point
02.2015 - 04.2018
Health Care Administration -
Brown Mackie College
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