Vidal Belale
San Jose,CA
Summary
Talented Shift Manager driven to keep costs under control, employees working hard and customers satisfied. Highly professional and results-focused professional with excellent problem-solving and decision-making skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
2
2
years of professional experience
Work History
Shift Manager
Burger King
San Jose, CA
06.2022 - Current
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored store operations to ensure compliance with company policies and procedures.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Assisted in resolving escalated customer service issues in a timely manner.
- Provided coaching and guidance to team members when necessary to improve performance.
- Resolved conflicts between staff members in a professional manner.
- Responded quickly and effectively to emergency situations as they arose.
- Prepared detailed incident reports following any incidents that occurred during shifts.
- Inspected work areas regularly for cleanliness and organization standards.
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Communicated with other shift managers to facilitate continuum of customer service.
- Coached employees on interactions with customers to drive exceptional service.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
- Documented receipts, employee hours and inventory movement.
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Set up and adjusted machines and equipment to produce pre-determined results.
- Identified needs of customers promptly and efficiently.
Sales Associate
Vector Group
San Jose, CA
01.2023 - 04.2023
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
Education
HVAC Installation And Repair
Institute For Business And Technology
Santa Clara, CA09-2024
Skills
- Team Development
- Equipment Troubleshooting
- Staff Development
- Inventory Control
- Quality Assurance
- Safety Compliance
- Mentoring and Coaching
- Team Building
- Tech-Savvy
- Cash Handling
- Verbal and Written Communication
Timeline
Sales Associate
Vector Group
01.2023 - 04.2023
Shift Manager
Burger King
06.2022 - Current
HVAC Installation And Repair
Institute For Business And Technology
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