Vidal Miguel Osorio
Houston
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
11
11
years of professional experience
Work History
Warehouse Worker
Prime Bids Auction
03.2024 - 04.2024
- Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
- Increased accuracy of inventory records through meticulous documentation and regular audits.
- Collaborated with team members to complete complex projects on schedule and within budget constraints.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Supported customer satisfaction efforts through prompt resolution of delivery issues or discrepancies as needed.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
- Checked packages and merchandise for damage and notified vendors.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
Sales Porter
Chastang Ford
08.2022 - 01.2024
- Performed a number of inspections daily and kept complete, accurate records of vehicle condition.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Increased customer satisfaction by providing personalized assistance and product recommendations.
- Refilled gas tanks and documented fluid levels.
- Maintained clean, tidy and safe work environment.
- Applied fuel additives to help clean and protect engines.
- Collected and disposed of trash in vehicle console spaces and under seats.
Service Agent
Alto Rideshare
11.2021 - 08.2022
- Performed routine maintenance on vehicles.
- Removed stains on carpeting and sprayed interior with air freshener.
- Maintained well-developed relationships with customers and fellow employees by utilizing friendliness.
- Collected confidential financial information from clients to construct comprehensive financial plans.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Documented problems and corrective actions to maintain records.
- Responded proactively and positively to rapid change.
- Kept workstation and equipment clean, organized, sanitized and sufficiently stocked.
Sales Associate
Club Demonstration Services
07.2019 - 04.2020
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
- Prepared merchandise for sales floor by pricing or tagging
- Engaged with customers to effectively build rapport and lasting relationships
- Educated customers on promotions to enhance sales
Food Preparation Worker
Bucee's
04.2019 - 07.2019
- Utilized culinary and cutlery tools to prepare various foods for cooking or cold dish presentations
- Used downtimes to prepare ingredients and restock supplies for expected busy periods
- Maintained composure and work quality while under stress
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures
- Maintained clean, trash-free workspaces to maximize productivity and safety
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads
- Recorded, monitored, and maintained optimal and required food temperatures through kitchen, restaurant, and storage areas
- Coordinated food handling in alignment with sanitation standards
- Cleaned and sanitized all work surfaces between preparation of various foods, avoiding cross-contamination while maintaining food safety guidelines
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls and coffee cakes
- Followed food preparation and storage guidelines established by Health Department
- Prepared and expedited food orders to support waitstaff and other team members
- Transferred supplies and equipment between storage and work areas to expedite food preparation
Service Agent
Enterprise Rent-A-Car
07.2016 - 12.2018
- Removed stains on carpeting and sprayed interior with air freshener
- Maintained well-developed relationships with customers and fellow employees by utilizing good customer service
- Performed routine maintenance on vehicles, including tire pressure checks, engine checks, and cleanliness
Food Preparation Worker
Subway
05.2013 - 07.2016
- Utilized culinary and cutlery tools to prepare various foods for cooking or cold dish presentations
- Used downtimes to prepare ingredients and restock supplies for expected busy periods
- Maintained composure and work quality while under stress
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures
- Maintained clean, trash-free workspaces to maximize productivity and safety
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads
- Recorded, monitored, and maintained optimal and required food temperatures through kitchen, restaurant, and storage areas
- Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements
- Coordinated food handling in alignment with sanitation standards
- Cleaned and sanitized all work surfaces between preparation of various foods, avoiding cross-contamination while maintaining food safety guidelines
- Followed food preparation and storage guidelines established by Health Department
- Transferred supplies and equipment between storage and work areas to expedite food preparation
- Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency
- Prepared and expedited food orders to support waitstaff and other team members
Education
High School Diploma -
Windfern High School
Houston, TX10.2012
Skills
- Exceptional Customer Service
- Merchandising understanding
- Bilingual
- Relationship building
- Excellent people skills
Timeline
Warehouse Worker
Prime Bids Auction
03.2024 - 04.2024
Sales Porter
Chastang Ford
08.2022 - 01.2024
Service Agent
Alto Rideshare
11.2021 - 08.2022
Sales Associate
Club Demonstration Services
07.2019 - 04.2020
Food Preparation Worker
Bucee's
04.2019 - 07.2019
Service Agent
Enterprise Rent-A-Car
07.2016 - 12.2018
Food Preparation Worker
Subway
05.2013 - 07.2016
High School Diploma -
Windfern High School
Similar Profiles
Amber Spradlin GablesAmber Spradlin Gables
Accounts Payable and Receivable Specialist at Bring Your Own BidsAccounts Payable and Receivable Specialist at Bring Your Own Bids
Tristan McLeanTristan McLean
Business Operations Assistant at Forde/ Telecom LLC ( contract bids )Business Operations Assistant at Forde/ Telecom LLC ( contract bids )
Kathy OudKathy Oud
Administrative Assistant at Top Bids Inc/Welshman Auto ServicesAdministrative Assistant at Top Bids Inc/Welshman Auto Services
Jennifer PickardJennifer Pickard
Purchasing and Operations Coordinator at Grace InstrumentPurchasing and Operations Coordinator at Grace Instrument
Terrance SowellTerrance Sowell
Marketing Intern at Safety VisionMarketing Intern at Safety Vision