Vidalina Perez
Shenandoah,PA
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
11
11
years of professional experience
Work History
Product Selector
Wegmans Distribution Center
04.2023 - Current
- Collaborated with team members to achieve department goals and maintain high levels of productivity.
- Increased customer satisfaction, ensuring accurate fulfillment of orders according to client requirements.
- Improved order fulfillment speed through effective communication with warehouse staff and proper utilization of equipment.
- Managed workload effectively under tight deadlines and during peak seasons, ensuring uninterrupted service levels even amidst high order volumes.
Assistant General Manager
Le Pain Quotidien
03.2022 - 01.2023
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved customer complaints with professionalism, restoring trust and loyalty.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
Bartender
Bonefish Grill Restaurants
03.2013 - 11.2022
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
Education
Associate of Science - Nursing
Luzerne County Community College
Nanticoke, PA05.2027
Skills
- Critical Thinking
- Data Entry
- Customer Service
- Computer Proficiency
- Problem-solving abilities
- Customer Relations
- Clear and effective communication
- Engaging personality
Languages
Spanish
Limited Working
Timeline
Product Selector
Wegmans Distribution Center
04.2023 - Current
Assistant General Manager
Le Pain Quotidien
03.2022 - 01.2023
Bartender
Bonefish Grill Restaurants
03.2013 - 11.2022
Associate of Science - Nursing
Luzerne County Community College
Similar Profiles
Paul HertzPaul Hertz
Product Selector at Wegmans Distribution CenterProduct Selector at Wegmans Distribution Center
John PilligJohn Pillig
Team Leader at Wegmans Distribution CenterTeam Leader at Wegmans Distribution Center
Garrett ColbyGarrett Colby
Order Filler at Wegmans Distribution CenterOrder Filler at Wegmans Distribution Center