Vidal M Guzman
Nampa,ID
Summary
Knowledgeable and dedicated customer service professional with extensive experience in [Cell Phone] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Experience Works, Inc.
01.2010 - 12.2013
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Handled customer inquiries and suggestions courteously and professionally
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Answered customer telephone calls promptly to avoid on-hold wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
- Processed customer service orders promptly to increase customer satisfaction
- Delivered prompt service to prioritize customer needs
- Answered constant flow of customer calls with minimal wait times
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Investigated and resolved customer inquiries and complaints quickly
- Participated in team meetings and training sessions to stay informed about product updates and changes
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
- Updated account information to maintain customer records
- Responded to customer requests for products, services, and company information
- Exhibited high energy and professionalism when dealing with clients and staff
- Followed up with customers about resolved issues to maintain high standards of customer service
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
- Managed timely and effective replacement of damaged or missing products
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces
- Trained staff on operating procedures and company services
- Reached out to customers after completed sales to suggest additional service or product purchases
Janitorial
Western Building Maintenance
02.2014 - 08.2023
- My job duties performed at job locations were sweeping, cleaning windows, bathrooms, dusting cashier countertops, mopping floor, disposing of trash, and all done in a timely manner.
Education
Associate of Applied Science - Automotive Technology
Linn Benton Community College
Albany, OR06.1972
Skills
- Microsoft Excel
- Stocking and Replenishing
- Active Listening
- Credit Card Payment Processing
- Customer Relations
- Retail Sales Customer Service
- Shipping and Receiving Understanding
- Refund Processing
- Store Maintenance
- Closing Sales
- Order Processing
- Managing Multiple Tasks
- Customer Service
- Money Handling Abilities
- POS Systems Expertise
Languages
Spanish
Elementary
Timeline
Janitorial
Western Building Maintenance
02.2014 - 08.2023
Customer Service Representative
Experience Works, Inc.
01.2010 - 12.2013
Associate of Applied Science - Automotive Technology
Linn Benton Community College
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