Vida Mia Clarke
Baton Rouge,LA
Summary
- Experienced professional with a strong background in sales and business management, customer service and office administration. Skilled in problem solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and ready to contribute to a dynamic team and support organizational goals.
Overview
19
19
years of professional experience
Work History
Independent Marketing Executive
Self-employed
Baton Rouge, LA
01.2023 - Current
- Develop customers for Melaleuca products and build a marketing organization that includes other Marketing Executives who help expand my marketing base as they build their own marketing organizations
- Plan and execute online and in-home business presentations to promote brand and products
- Provide mentorship and strategy sessions for new business builders in my organization
- Generate leads through Facebook Ads and marketing funnels
- Create digital content for social media
Operations Secretary
Dillard's Mall Of Louisiana
Baton Rouge
05.2022 - 03.2023
- Streamline HR and payroll functions, allowing smooth communication with employees and timely resolution of their needs or queries
- Handled orientation and training sessions for new employees
- Maintain organized filing system in order to provide more effective audit process
- Update and manage Associate Bulletin and Credit Boards
- Manage store's voice mail system and coordinate client messages with appropriate departments
- Assist in store hiring process by reviewing applications and arranging job interviews
- Perform Customer Service functions such as answering and transferring calls, handling guest inquiries and providing curbside service
- Facilitate store communications through memos and other correspondence.
Selling Business Manager
Dillard's Mall Of Louisiana
Baton Rouge
10.2019 - 05.2022
- Led a team of 4 highly performing beauty advisors, coaching team on 5-star client experience and highest levels of service indicators
- Managed team's schedules within budgeted hours and based on business needs
- Assigned team's day-to-day tasks and directed work, relative to sales and service techniques
- Participated in selecting Beauty Advisors in coordination with Cosmetics Sales Manager and Store Manager
- Provided consultation services for clients and established long-lasting business relationships
- Used Dillard's Systems to plan, analyze, execute and coach daily sales goals
- Led successful execution of all counter-created events, promotions, and activities that helped achieve sales goals
- Managed product inventory and ensured proper counter merchandising, presentation, cleanliness and organization.
Counter Manager
Clinique, Stage Stores
Gonzales, LA
10.2013 - 10.2019
- Participated in the hiring and training of new Beauty Advisors
- Drove counter sales and built client loyalty by providing excellent customer service at all times
- Prepared counter's daily sales goals
- Consistently maintained client book and conducted sales and promotional calls
- Performed all counter stock-related concerns
- Implemented business-driving events in line with company's marketing activities to boost counter sales.
Executive Secretary
Rotana Hotels
Abu Dhabi
10.2005 - 06.2012
- Provided general administrative support to General Manager, allowing for easier and more efficient office management
- Managed hotel's online Guest Satisfaction Survey and responded to guest feedback, following up on action items with concerned department heads
- Coordinated with hotel concessionaires regarding contract, rent and other operational concerns
- Organized team-building activities for hotel employees.
Education
Master of Public Administration -
Cagayan State University
Tuguegarao City, PhilippinesBachelor of Science in Tourism -
University Of The Philippines
Quezon CitySkills
- Planning and Organization
- Quality leadership
- Customer Service-Oriented
- Multitasking and Time Management
- Database and Client Management Systems
- Thrives in a fast-paced environment
- Client relationship building skills
- Digital advertising
- Social Media Engagement
- Training and mentoring
- Excellent written and verbal communicator
References
References available upon request.
Timeline
Independent Marketing Executive
Self-employed
01.2023 - Current
Operations Secretary
Dillard's Mall Of Louisiana
05.2022 - 03.2023
Selling Business Manager
Dillard's Mall Of Louisiana
10.2019 - 05.2022
Counter Manager
Clinique, Stage Stores
10.2013 - 10.2019
Executive Secretary
Rotana Hotels
10.2005 - 06.2012
Master of Public Administration -
Cagayan State University
Bachelor of Science in Tourism -
University Of The Philippines
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