Videl Dunker
Brooklyn,NY
Summary
Dedicated mover with expertise in furniture handling, equipment operation, and inventory management. Proven ability to ensure customer satisfaction through effective communication and problem-solving skills. Physically fit General Laborer effective at completing projects and tasks on schedule. Consistently follows through with all orders and instructions. Works well in team setting to complete all job related duties, maintain safe working conditions and adhere to OSHA regulations. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
Work History
Mover
Big Mommy Movers
Brooklyn, New York
05.2020 - Current
- Loaded and unloaded furniture and boxes for residential and commercial moves.
- Wrapped and secured items to prevent damage during transportation.
- Operated moving equipment such as dollies and hand trucks efficiently.
- Communicated with clients to ensure satisfaction throughout the moving process.
- Collaborated with team members to coordinate loading and unloading schedules.
- Maintained cleanliness and organization of moving trucks after each job.
- Followed safety protocols to minimize accidents and injuries during moves.
- Transported furniture, appliances, boxes and other items from one location to another in a timely manner.
- Loaded and unloaded company trucks with tools, equipment and furniture.
- Unloaded customer goods at the destination with care, ensuring that all items were accounted for and placed in their appropriate locations.
- Packaged items for transport, using protective materials such as bubble wrap, foam, blankets and shrink-wrap to prevent damage during transit.
- Ensured customers' satisfaction by providing excellent customer service throughout the entire moving process.
- Received instructions from supervisor regarding job assignments; following instructions carefully while exercising independent judgment when necessary.
- Followed customer instructions about placement of items and special considerations for handling.
- Utilized problem-solving skills to resolve any issues that may arise during move; maintaining professional demeanor at all times.
- Communicated with customers regarding moving needs and deadlines.
- Secured items in truck by strapping over protective padding.
- Transported materials and pallets between areas.
- Demonstrated flexibility, adapting to unexpected changes or challenges during moves.
- Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.
- Followed organizational procedures to stack and store cargo in transit sheds, ship holds and warehouses.
- Carried necessary tools and supplies to transportation vehicles and returned to proper storage areas after use.
Food Deliverer
Uber Eats
Brooklyn, New York
05.2020 - Current
- Delivered food orders efficiently across various neighborhoods.
- Communicated with customers to confirm order details and address concerns.
- Navigated routes using mobile apps for optimal delivery times.
- Handled cash and electronic payments securely during transactions.
- Reported delivery issues promptly to ensure resolution and satisfaction.
- Ensured that all food was properly packaged prior to delivery according to health standards.
- Communicated effectively with management about any issues or concerns related to deliveries.
- Verified accuracy of orders before leaving the restaurant.
- Kept records of deliveries made each day including destination addresses, payment amounts received.
- Monitored traffic conditions along route to determine best routes for efficient delivery times.
- Provided excellent customer service by being friendly, courteous, and professional at all times.
- Notified customers of delays to decrease calls to support.
- Verified deliveries against shipping instructions prior to delivering to customers.
Office Services Assistant
Metropolitan Staffing Temp Agency
New York, New York
02.2018 - 04.2020
- Managed office supplies inventory and coordinated restocking processes.
- Answered phones and routed calls to appropriate personnel.
- Ordered office supplies and managed inventory levels.
- Managed multiple projects simultaneously while meeting deadlines.
- Worked with professionals to identify office-specific issues and recommend solutions, executing sound judgment to resolve administrative matters.
- Processed incoming and outgoing mail, including courier services.
- Maintained a safe working environment by adhering to safety regulations.
- Monitored building security systems and reported any issues or concerns to management.
- Ordered office supplies to ensure adequate inventory levels were maintained.
- Organized daily mail delivery and outgoing mailings.
- Completed required paperwork related to mail delivery accurately and promptly.
- Organized daily mail delivery by sorting incoming packages according to priority level.
- Maintained daily records of office activities including visitors, mail delivery, and other related tasks.
- Managed the daily operations of office services, including mail delivery, ordering of supplies and equipment, and scheduling of maintenance.
- Prepared packages of materials requested by patrons for delivery via mail or courier services.
- Responded to internal employees' questions about mail services, products and delivery choices.
- Verified accuracy of delivery tickets against actual product received at the job site.
- Tracked progress of projects from inception through delivery stages.
- Responded to emails from vendors regarding product availability or delivery dates.
- Assisted in preparing packages for delivery by wrapping items securely.
- Coordinated with other departments and staff to ensure effective delivery of services within designated timeframes.
- Completed paperwork required by the Postal Service including forms related to mailing fees, delivery times.
Security Officer
Allied Universal Security Services
New York, New York
10.2015 - 10.2018
- Monitored premises to ensure safety and security for all personnel.
- Conducted regular patrols to identify and report suspicious activities.
- Prepared detailed reports on security incidents and daily activities.
- Trained new security personnel on protocols and emergency procedures.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Guarded restricted areas to prevent unauthorized entry.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Verified photo IDs and tickets to allow guests passage.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Monitored surveillance cameras and responded to suspicious activity.
- Completed incident reports to record security or loss prevention incidents.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Provided escorts for visitors as needed throughout the facility.
- Reported safety hazards for remediation response.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Adhered to post orders while maintaining a visible presence around the property.
- Provided assistance to other departments as needed such as deliveries from vendors or contractors.
- Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
- Inspected fire extinguishers to ensure they were properly charged and operational.
- Wrote reports outlining thefts, unauthorized access violations, or other unusual occurrences to help support later criminal or civil actions.
- Coordinated with law enforcement and emergency responders during incidents and emergencies.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Searched bags manually to identify prohibited items and contraband.
- Monitored CCTV systems to ensure safety and security of premises.
Education
High School Diploma -
Cristobal High School
Canal Zone, Panama06-1983
Skills
- Furniture handling
- Equipment operation
- Item packaging
- Route navigation
- Inventory management
- Customer service
- Attention to detail
- Team collaboration
- Problem solving
- Communication skills
- Flexibility and adaptability
- Resourcefulness
- Careful handling
- Load security
- Verbal and written communication
Timeline
Mover
Big Mommy Movers
05.2020 - Current
Food Deliverer
Uber Eats
05.2020 - Current
Office Services Assistant
Metropolitan Staffing Temp Agency
02.2018 - 04.2020
Security Officer
Allied Universal Security Services
10.2015 - 10.2018
High School Diploma -
Cristobal High School