Summary
Work History
Education
Skills
Timeline
VIDHU MONGA

VIDHU MONGA

Burlington,Canada

Summary

Strategic and results-driven supply chain executive with a proven track record of leading high-performing teams, optimizing end-to-end operations, and delivering measurable improvements in efficiency, cost, and customer satisfaction. Known for fostering a culture of collaboration, innovation, and continuous improvement while aligning supply chain strategies with broader business objectives. Adept at navigating complex challenges and driving transformation in dynamic, fast-paced environments.

Work History

Sr. Director- Supply Chain and National Fulfillment

STAPLES CANADA
05.2022 - Current
  • Lead national fulfillment and reverse logistics operations across 14 Fulfillment Centers (FCs) and 2 Distribution Centers (DCs) in Canada, supporting approximately CAD $2B in annual sales
  • Drive end-to-end fulfillment capability transformation initiatives focused on EBITDA improvement, operational efficiency, and synergy realization from strategic acquisitions
  • Spearhead supply chain integration for current and future acquisitions to enable SKU optimization, streamline processes, and reduce cost per order (CPO)
  • Partner closely with Merchandising and Replenishment teams to align inventory strategies with demand trends, ensuring optimal SKU placement across the network
  • Lead the design and implementation of a scalable network strategy, optimizing FC footprint and delivery capabilities to meet evolving customer expectations and business growth
  • Establish and execute a long-term fulfillment network roadmap, integrating automation technologies and advanced analytics to drive operational efficiency and agility

General Manager- Operations and Supply chain- Sortable

AMAZON.CA
02.2021 - 04.2022
  • Lead a team of 4500+ associates and 120+ exempt leaders to deliver 20%+of Amazon CA volumes
  • Strategize forward looking yearly and qtrly plan with a focus on safety, customer deliver and FulCPU to deliver 10% YoY improvement
  • Lead a team to develop category level ASIN placement model to reduce long zone cost by 20%

General Manager- Non-Sort

AMAZON.CA
06.2020 - 02.2021
  • Launch a non-sort FC from ground up for Amazon.ca with a headcount of approx. 1600+ associates and 30+ exempt managers to deliver on safety, engagement, cost and quality KPI
  • Partner with community leaders to build relationships and support local community for COVID recovery

Site Leader- Non-Sort

AMAZON.CA
01.2019 - 05.2020
  • Lead a non-sort FC for Amazon.ca with a headcount of approx. 600+ associates and 27 exempt managers to deliver on safety, engagement, cost and quality KPI with 15% YoY improvement
  • Drive retention program through new tool development, deployment and training for exempt leaders resulting in 40% YoY improvement in attrition

Site Leader- Special Handling

AMAZON.COM
10.2016 - 12.2019
  • Launch a 1.1 Mil Sq Ft FC for a new GL category with the focus on capacity management, storage solutions, handling SOP and delivery mechanism to deliver first hybrid same day delivery with a 8% reduction in concession
  • Co-chair a network PIT safety program to conduct risk assessment on open compartment PIT operation and develop trainings specific to PIT type to reduce PIT incident rate by 20% YoY
  • Lead a team of 600+ associates and 21 leaders to deliver 23% YoY improvement in cost and 28% of leadership promotion through associate centric leadership and structured focus on leadership development
  • Lead the network labor standardization project by developing benchmark labor staffing standards, resulting in 9% improvement in indirect labor allocation

Senior Operations Manager- Robotics Sortable

AMAZON.COM
04.2016 - 10.2016
  • Pioneered the attrition and associate engagement plan for building, resulting in standard work development and 1.8% reduction in associate attrition
  • Took over outbound from productivity improvement team to focus on leadership development, resulting 3 leaders promoted in a quarter and 6% improvement in benchmark execution

Senior Operations Manager

AMAZON.COM
02.2015 - 03.2016
  • Led the Amazon fulfilment engine optimization to drive 26% improvement in the sorting and packing rates to finish 2015 at rank#3 in NAFC
  • Developed and implemented the standard work for the department to deliver 12% YoY improvement in productivity and new building ship volume record for Cyber Monday
  • Chaired the Productivity Improvement Team for the building to drive process standardization and leadership development to deliver 3 million hours without lost time incident

Senior Operations Manager

AMAZON.COM
08.2014 - 01.2015
  • Developed peak contingency playbook for non-sort networks resulting in 79% YoY improvement in customer experience through Q42014
  • Mentored a network kaizen with a focus on pack station redesign delivering 18% improvement in pack rates and recipient of the door desk award
  • Led the outbound department through benchmark standardization resulting in 23% improvement in direct benchmark rates.

Operations Manager

AMAZON.COM
04.2013 - 07.2014
  • Reviewed IRDR research and ACES Quality Scorecard to drive weekly OB quality actions based on data and trends resulting in 4week average IRDR dropping from 15,865 DPMO to 5,323 DPMO
  • Identified and implemented process path owners for OB with ownership of benchmark implementation, productivity improvement actions, and continuous improvement point of contact to improve departmental communications, standardizations across shifts resulting in 16.8% YoY improvement

Area Manager

AMAZON.COM
10.2013 - 03.2014
  • Partnered with S&OP and Capacity team to establish ship volumes for the department by driving operations improvements in packing to increase ship capacity by 24%
  • Performed daily risk analysis for the ship volume of customer orders and reallocated resources to prioritize on time customer shipment delivery leading to 12% MoM reduction in concessions

Area Manager- Inbound- Non Sort

AMAZON.COM
09.2012 - 09.2013
  • Designed and implemented a Stow window tool (being considered for new start network standard) that removes the variability of scanning adjacent bins using 3D image scanners
  • Performed standard work audits to improve Andon response by 15% and dived deep into TAKT misses to address the root cause to improve TAKT success by 10%

Area Manager- Inbound and CRC Stow- Reverse Logistics

AMAZON.COM
05.2011 - 09.2012
  • Executed a plan for real time quality feedback to the associates, leading to 60% reduction in Stow errors and helping improve the IRDR from 6601 DPMO in February 2012 to 755 DPMO in March 2012

Industry Solutions Specialist - Discrete Manufacturing

INFOR GLOBAL SOLUTION
06.2010 - 05.2011
  • Member of MBA leadership team focused on strategic consulting projects
  • Performed competitive financial benchmarking analysis of the prospective customers to support sales team in developing preliminary hypothesis of customer operations and cost estimates

Intern - Account Receivable Management (Revenue Cycle Management)

THE EMORY CLINIC
05.2009 - 03.2010
  • Analyzed and designed Early Warning System dashboard to assist senior management in claim inventory management and formulate strategies for higher cash flow and reduced write-offs

Assistant Manager - Operations and Manufacturing

ESCORTS CONSTRUCTION EQUIPMENT LIMITED (ECEL)
01.2006 - 12.2008

SATYAM TECHNO SERVICES
01.2005 - 01.2006

Education

M.B.A. - Strategy and Operations Management

EMORY UNIVERSITY, GOIZUETA BUSINESS SCHOOL, Atlanta, GA
05.2010

Bachelor of Engineering - Mechanical

MANIPAL INSTITUTE OF TECHNOLOGY
05.2005

Skills

  • Inclusive leadership style
  • Organizational culture change
  • Strategic policy crafting
  • Data-driven decision-making
  • Critical thinking
  • Collaborative leadership

Timeline

Sr. Director- Supply Chain and National Fulfillment - STAPLES CANADA
05.2022 - Current
General Manager- Operations and Supply chain- Sortable - AMAZON.CA
02.2021 - 04.2022
General Manager- Non-Sort - AMAZON.CA
06.2020 - 02.2021
Site Leader- Non-Sort - AMAZON.CA
01.2019 - 05.2020
Site Leader- Special Handling - AMAZON.COM
10.2016 - 12.2019
Senior Operations Manager- Robotics Sortable - AMAZON.COM
04.2016 - 10.2016
Senior Operations Manager - AMAZON.COM
02.2015 - 03.2016
Senior Operations Manager - AMAZON.COM
08.2014 - 01.2015
Area Manager - AMAZON.COM
10.2013 - 03.2014
Operations Manager - AMAZON.COM
04.2013 - 07.2014
Area Manager- Inbound- Non Sort - AMAZON.COM
09.2012 - 09.2013
Area Manager- Inbound and CRC Stow- Reverse Logistics - AMAZON.COM
05.2011 - 09.2012
Industry Solutions Specialist - Discrete Manufacturing - INFOR GLOBAL SOLUTION
06.2010 - 05.2011
Intern - Account Receivable Management (Revenue Cycle Management) - THE EMORY CLINIC
05.2009 - 03.2010
Assistant Manager - Operations and Manufacturing - ESCORTS CONSTRUCTION EQUIPMENT LIMITED (ECEL)
01.2006 - 12.2008
- SATYAM TECHNO SERVICES
01.2005 - 01.2006
MANIPAL INSTITUTE OF TECHNOLOGY - Bachelor of Engineering, Mechanical
EMORY UNIVERSITY, GOIZUETA BUSINESS SCHOOL - M.B.A., Strategy and Operations Management

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