Summary
Overview
Work History
Education
Skills
Websites
Additional Information
Selected Achievements
Timeline
Generic

Vidhya Kasturi

Richland,WA

Summary

Strategic program leader with 15+ years of experience driving clarity, building scalable systems, and leading cross-functional initiatives in global technology companies. Deep expertise in launching and scaling QA, trust & safety, risk, and integrity programs in complex business environments. Highly skilled in collaborating with technical and non-technical teams to deliver measurable, high-impact quality improvements.

Overview

21
21
years of professional experience

Work History

Quality Program Manager

Airbnb
Richland, WA
05.2023 - Current
  • Led strategic QA and Trust & Safety initiatives, expanding structured quality systems into new domains such as fraud prevention and risk management.
  • Partnered cross-functionally with Product, Ops, ML, and Engineering to define requirements, streamline workflows, and deliver scalable, high-impact quality programs.
  • Defined new QA metrics and implemented operational dashboards, increasing user trust and reducing resolution times by 30%.
  • Brought clarity and structure to ambiguous problem spaces, aligning global stakeholders and driving end-to-end program execution.
  • Shaped QA tech roadmap by assessing and prioritizing automation, analytics, and infrastructure investments to support scale and innovation.
  • Developed and documented sustainable QA systems, processes, and playbooks.

Senior Program Manager, Trust & Safety

Google
Mountain View, CA
05.2020 - 03.2023
  • Built and scaled integrity and risk mitigation programs for products reaching 200M+ users.
  • Delivered new risk and QA capabilities from vision to implementation; drove 100% compliance with global regulatory requirements.
  • Collaborated with engineering and ML teams to build scalable QA tooling and automation, improving moderation accuracy and efficiency.
  • Translated strategic objectives into actionable roadmaps with measurable KPIs, improving operational quality and performance.
  • Designed and analyzed large-scale conversational AI quality reviews and prompt testing.

Partner Operations Manager

Google
Mountain View, CA
08.2018 - 05.2020
  • Launched and optimized new onboarding and quality processes across 10+ countries; reduced onboarding and QA cycle time by 40%.
  • Developed and documented repeatable workflows and process improvements for sustained operational quality.

Principal Sales Consultant

Oracle
Redwood Shores, CA
10.2004 - 03.2017
  • Designed and delivered scalable support and quality frameworks for enterprise clients, driving significant efficiency gains and client satisfaction.

Education

MBA -

California State University
Hayward, CA

Skills

  • Quality assurance systems
  • Cross-functional leadership
  • QA roadmap development
  • Fraud and risk operations
  • Data-driven metrics
  • Process design
  • Systems implementation
  • Conversational AI design
  • Analytical problem solving
  • Stakeholder communication
  • Agile program delivery
  • Documentation management

Additional Information

Hands-on experience with OpenAI/ChatGPT prompt design and conversational AI analysis., Passionate about building scalable systems that improve quality, trust, and performance at scale., Skilled in agile methodologies, data visualization, and documentation.

Selected Achievements

  • Built and scaled QA, fraud, and risk programs from scratch at Airbnb and Google, delivering measurable improvements in trust and performance.
  • Led cross-functional teams to deliver high-impact, scalable solutions aligned to business strategy and technical roadmap.
  • Recognized for bringing clarity, structure, and velocity to ambiguous, high-stakes initiatives.

Work Type

Full Time

Work Location

Remote

Timeline

Quality Program Manager

Airbnb
05.2023 - Current

Senior Program Manager, Trust & Safety

Google
05.2020 - 03.2023

Partner Operations Manager

Google
08.2018 - 05.2020

Principal Sales Consultant

Oracle
10.2004 - 03.2017

MBA -

California State University

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