Vidore St Louis
Charlotte,North Carolina
Summary
Results-focused Industrial Engineering professional specializing in building and leading high-performance teams. High-achieving leader and business developer. Dedicated to keeping companies in forefront of manufacturing excellence.
Overview
9
9
years of professional experience
Work History
Digital Solutions Service Engineer
Canon Solutions America
06.2021 - Current
- Led root cause analyses to identify and address problems in industrial production.
- Monitored and optimized production processes to increase throughput and improve quality.
- Diagnosed basic mechanical, software, network, and system failures using established procedures.
- Serviced and repaired designated equipment to Canon standards and specifications.
- Maintained working knowledge and aptitude of multiple product groups. This includes basic aspects of troubleshooting and diagnostics.
- Meet and exceed customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance.
- Properly maintained all technical information, Field Service Reports, Expense Reports, and Canon property assigned.
- Maintained all technical information and Canon property assigned and provided direction to less experienced technicians.
- Provided solutions to escalated technical and/or customer service-related problem areas for any territory requested.
- Communicate with supervisors and other departments regarding solutions to escalated technical and/or customer service-related problem areas.
- Interfaced with customer IT departments.
Associate Field Service Tech
Ricoh USA
02.2018 - 05.2021
- Specialized in servicing and repair of High Volume (Segment 6), B&W, Color Graphics, Printing Systems
- Performed Basic Connected installations, set up IP address, downloaded printer drivers, and provided customer.
- Performed troubleshooting and repairs or replaced equipment components as necessary on B&W, color, and
- Demonstrated good working knowledge of company-supplied communication/testing devices such as
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in mechanical, and electrical systems.
- Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Tested systems, noting issues and completing preventive maintenance.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
First Responder - Print and Technology Solutions
Ricoh USA
06.2017 - 02.2018
- Participated in verifying compliance with service level agreements by maintaining technical uptime levels.
- Collaborated with business planning department to monitor and adjust company-wide technology utilization, modifying infrastructure to meet business goals.
- Served as primary point of contact to Managed Service Providers (MSP), maintaining healthy business relationships through constant communication.
- Drafted technology buying budget plans, prioritizing vital purchases to provide maximal impact from tech spending.
- Monitored network-attached devices for toner and other device alerts proactively daily.
- Break/fix (hardware only, excluding network) level support on all Ricoh, HP, and Lexmark devices included in EES program.
- Responded to customer support requests and ensured problems were resolved quickly, accurately, and professionally.
Systems Analyst I
Central Piedmont Community College
01.2015 - 05.2015
- Planned computer systems using information engineering, data modeling, and structured analysis.
- Provided client support on system operation and troubleshooting.
- Resolved or escalated problem tickets to resolve user issues.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Diagnosed, troubleshot, and resolved network and system problems.
- Installed system updates to address vulnerabilities and reduce security issues.
- Utilized web-based collaboration workspace (SharePoint), which allows users to share, manage, store, and organize information and files from single point.
- Ensured that students and faculty had access to computer equipment, software, and documentation needed Responded to inquiries and requests from users for assistance with college computer systems or personal computers.
Education
Associate of Science - Network And System Administration
Central Piedmont Community College
Charlotte, NC05.2017
Skills
- Problem-Solving
- Analytical and Critical Thinking
- Teamwork and Collaboration
- Attention to Detail
- Flexible and Adaptable
Languages
French
Native or Bilingual
Creole
Native or Bilingual
Timeline
Digital Solutions Service Engineer
Canon Solutions America
06.2021 - Current
Associate Field Service Tech
Ricoh USA
02.2018 - 05.2021
First Responder - Print and Technology Solutions
Ricoh USA
06.2017 - 02.2018
Systems Analyst I
Central Piedmont Community College
01.2015 - 05.2015
Associate of Science - Network And System Administration
Central Piedmont Community College
Similar Profiles
KYLE DUBOISKYLE DUBOIS
Senior Account Executive at Canon Solutions America / Canon U.S.A.Senior Account Executive at Canon Solutions America / Canon U.S.A.
Maria Dobbins BennettMaria Dobbins Bennett
Third-party Account Processor at Canon Solutions America- CANON USAThird-party Account Processor at Canon Solutions America- CANON USA
Max RenteriaMax Renteria
Technology Operations Representative at Canon Solutions America- CANON USATechnology Operations Representative at Canon Solutions America- CANON USA
Shauna BraggShauna Bragg
Sr. Account Executive at Canon USA/Canon Solutions AmericaSr. Account Executive at Canon USA/Canon Solutions America
Thubelihle NyathiThubelihle Nyathi
Assistant teacher at Smilley kids pre schoolAssistant teacher at Smilley kids pre school