Summary
Overview
Work History
Education
Skills
try to learn new thing
Languages
Timeline
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Vidriana Olvera

Glendale,AZ

Summary

Personable job coordinator with top-level skills in customer service. Organizes inspections, supervises issue resolution and coordinates showings. Superb time management abilities focused on working within client schedules. Focused on bringing consistent results through a tenacious and hardworking approach to managing leasing operations. Well-versed in recordkeeping, reporting and regulatory requirements. Analytical and detail-oriented leader skilled at directing team members and maintaining smooth day-to-day functions. Organized Warehouse Supervisor offers 3 years of shipping and receiving experience acquired through warehouse roles. Excels in managing warehouse logistics and leading inventory audits. Versed in purchasing, vendor relationship management and shipping documentation. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

18
18
years of professional experience

Work History

Leasing Manager

WatchDog Poperties
01.2018 - Current
  • Managed daily and weekly marketing and leasing plans.
  • Trained leasing professionals on regulatory requirements, company policies, and office procedures.
  • Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
  • Collected, completed, and processed lease applications.
  • Explained terms of lease and amounts to be paid to tenants.
  • Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
  • Created and submitted daily reports on leasing activities.
  • Established key relationships with potential leasers and renters.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
  • Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
  • Generated leads for sales and rental properties through cold calls and referrals.
  • Communicated effectively with owners, residents, and on-site associates.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
  • Collected and maintained careful records of rental payments and payment dates.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Coordinated appointments to show marketed properties.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.
  • Kept properties in compliance with local, state and federal regulations.
  • Completed annual rent calculations using housing database software.
  • Planned special events such as lotteries, dedications and project tours.
  • Responded to Common Area Maintenance (CAM) inquiries.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.

Warehouse Supervisor

Rembrandt Masters Of Stone
05.2020 - 09.2022
  • Supervised shipping and receiving, distribution and workplace safety.
  • Supervised warehouse operations by managing employees during shifts.
  • Supervised shipping and handling operations.
  • Maintained high levels of accuracy in daily operations.
  • Completed daily operations on time and maintained high standards of accuracy.
  • Oversaw daily operations and shipping and handling processes.
  • Operated warehouse material handling equipment correctly to move loads.
  • Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
  • Oversaw inventory control levels and verified compliance with storage and organization processes.
  • Monitored adherence to safety protocols and company policies by staying attentive to details.
  • Kept detailed records of inventories and merchandise inventory transactions.
  • Started up and shut down processing equipment.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
  • Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
  • Developed and implemented policy and procedure updates to improve workflow and productivity.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
  • Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
  • Recorded information, shortages, and discrepancies to keep records current and accurate.
  • Used warehouse management software to reconcile daily inventory.
  • Performed troubleshooting to resolve issues with equipment, devices and products.
  • Promoted diligence and culture of safety for drivers and warehouse operations.
  • Supported production workers in meeting goals without compromising safety and compliance.
  • Managed merchandise inventory transactions.
  • Revised and developed procedures to reduce risk and achieve compliance.
  • Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
  • Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
  • Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
  • Developed safety programs to protect workers and reduce injuries.
  • Developed comprehensive staff training program to improve employee performance and morale.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
  • Trained new team members on proper and safe use of tools and equipment.
  • Assigned tasks to team members to complete within designated time frames.
  • Supervised team of helpers, laborers and material movers to efficiently complete tasks.
  • Met or exceeded production goals and objectives by following strict procedures.
  • Enforced team adherence to safety regulations and protocols.
  • Developed and implemented strategies to improve team productivity and efficiency.
  • Handled day-to-day shipping and receiving overseeing more than [Number] packages per day.
  • Evaluated team performance and provided feedback on areas requiring improvement.
  • Resolved conflicts between team members and addressed complaints or grievances.
  • Scheduled shifts and shift changes to accommodate workload and customer needs.
  • Divided and categorized cargo received and redirected shipments in response to customer requests.

Viking Dry Cleaners / CRDN of Arizona Textile Rest

Job Coordinator / Plant Supervisor
06.2018 - 03.2020
  • Examined and sorted articles according to color, fabric, soil level and required cleaning technique.
  • Sorted and counted articles removed from dryers to fold, wrap or hang items.
  • Used pressing machines and hand irons on appropriate garments.
  • Used hand and machine markers to receive and mark articles for laundry or dry cleaning.
  • Started washers, dry cleaners, driers or extractors and regulated machine processes.
  • Sprayed steam, water or air over spots to flush out chemicals, dry material and brighten colors.
  • Mixed and added detergents, dyes, bleaches and starches to clean, color, dry and stiffen articles.
  • Cleaned machine filters and lubricated equipment to maintain consistent functionality.
  • Used portable machines and neutralizer solutions to pre-soak, sterilize, scrub and spot-clean contaminated or stained articles.
  • Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
  • Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
  • Examined dried clothes to identify stains, tears and issues.
  • Collected soiled linens and clothing and pretreated stains.
  • Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
  • Received and counted clothing items to provide fees and date of pick up for customers.
  • Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
  • Prepared wash solutions and added bleach, detergents and softeners to clean and maintain quality of garments.
  • Evaluated garments to segregate delicate and non-delicate items, providing extra scrutiny to easily damaged clothing.
  • Used irons and iron boards to press clothing, folding and organizing garments.
  • Loaded and unloaded machines, ironed pieces and folded cleaned items, typically handling over [Number] pieces per shift for large $[Amount] revenue-producing business.
  • Operated traditional and computer-operated washers and dryers while observing all safety protocols.
  • Used POS system to collect payments from customers, providing invoice for proof of transaction.
  • Used hydraulic and steam devices to remove wrinkles from garments.
  • Assisted with unloading and loading customer laundry items.
  • Operated machines correctly by following machine instructions and safety regulations.
  • Kept track of customer laundry items by properly sorting, identifying and storing clothing.
  • Maintained safety practices at all times to protect personnel and laundry loads.
  • Restocked supply inventories and notified supervisors of shortages for customer convenience.
  • Followed environmental regulations when handling hazardous materials for laundromat safety.
  • Inspected soiled articles to determine sources of stains, locate color imperfections, and identify items requiring special treatment.
  • Delivered superior customer service by responding to inquiries and complaints.
  • Cleaned machine filters and lubricated equipment.
  • Performed routine maintenance and cleaning of machines for adherence to sanitary regulations.
  • Supported fellow staff members with delivery and pickup of customer orders.
  • Supported accurate records by recording laundry and dry-cleaning processes and transactions.
  • Monitored customer laundry loads to reach proper wash cycle times.
  • Tested machines and made minor adjustments, keeping equipment functional.
  • Helped customers with choosing appropriate cleaning cycles and techniques.
  • Used special fabric treatments, borax, and [Type] cleaner to remove stains.
  • Observed and adjusted machine cycle times, achieving quality results.
  • Recorded machine cycles, temperatures and other readings to enable tracking history and maintain accurate records.
  • Rinsed articles in water and acetic acid solutions to remove excess dye and fix colors.

Dollar Tree Store

Sales Floor Manager
07.2005 - 10.2007
  • Assisted customers with [Product or Service] selection through carefully curated questions.
  • Trained and supported sales force with closing deals.
  • Supervised tasks, personnel and clients for [Type] company with high sales numbers.
  • Developed strong and lasting rapport to improve customer service and retain valued clients.
  • Motivated sales team to exceed sales quotas through friendly competition and other incentive programs.
  • Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
  • Gathered financial information, prepared documents, and closed books.
  • Maintained up-to-date knowledge on professional accounting standards to manage financial recordkeeping.
  • Detected and corrected mistakes early on and implemented systems to avoid recurring issues.
  • Communicated with customers and team members to solve problems.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed both cash and card purchases and returns.
  • Received and processed customer payments.
  • Restocked and organized merchandise in front lanes.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Trained team members on cash register operation and cash handling.
  • Operated POS cash register and equipment to collect payments.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
  • Increased customer loyalty and retention.
  • Supervised cashiers to boost customer service levels, check accurate balance for transactions and promote smooth operations.
  • Monitored areas for security issues and safety hazards.
  • Interpreted and enforced operating instructions, procedures and safety rules.
  • Led cashiers and associates in providing thoughtful customer service.
  • Maintained stock to meet expected customer demand.
  • Controlled merchandise zoning and monitored compliance with merchandising guidelines.
  • Educated employees on register use, merchandising, and customer service.
  • Taught employees fundamentals of register use, merchandise scanning and customer service.
  • Resolved escalated customer disputes with special actions such as discounts.
  • Mentored new team members on POS system operation, customer service strategies, and sales goals.
  • Alleviated customer service needs with policy-appropriate solutions.
  • Helped management develop employee improvement plans and motivate team members to continually improve.
  • Facilitated and logged store opening, closing, and shift changes.
  • Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Reconciled daily totals to maintain balanced and compliant ledgers.
  • Managed staffing levels to provide optimal support for cash register operations.
  • Set and updated employee schedules to fulfill gaps based on expected customer demands.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Learned duties for various positions and provided backup at key times.
  • Used POS system to enter orders, process payments and issue receipts.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Processed refunds and exchanges in accordance with company policy.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Checked personal identifications during alcohol and tobacco sales.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Set up new sales displays each week with fresh merchandise.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Lifted up to [Number] pounds at once and used forklift to move heavier loads.
  • Maintained and updated security protocols for front desk operations.
  • Mentored new team members on sales software system operation.
  • Helped customers complete purchases, locate items, and join reward programs.

Education

High School Diploma -

PPEP TEC HIGH SCHOLL
Douglas Arizona
05.2001

Skills

  • Department Planning
  • Leasing Reports
  • Maintaining Closing Ratios
  • Performance Optimization Strategies
  • Report Writing
  • Advertising Expertise
  • Event Planning
  • Operational Reporting
  • Lease Management Experience
  • Goal Setting
  • Attention to Detail
  • Analytical Thinking
  • Problem Solving
  • Relationship Building
  • Financial Analysis
  • Conflict Resolution
  • Sales Techniques
  • Interpersonal Skills
  • Negotiation Expertise
  • Lease Administration
  • Decision Making
  • Team Leadership
  • Property Management
  • Project Management
  • Social Media Marketing
  • Customer Service
  • Organizational Skills
  • Time Management
  • Maintenance Oversight
  • Deposits Management
  • Vacancy Marketing
  • Work Planning
  • Client Relations
  • Codes Compliance
  • Complaints Investigation
  • Payment Collection
  • Market Tracking
  • Violation Resolution
  • Dispute Handling
  • Financial Oversight
  • Data Entry
  • Tenant Relations
  • Repair Planning
  • Office Staffing
  • Mobile Device Operation
  • Leasing and Sales
  • Terms Explanation and Enforcement
  • Video Surveillance
  • Monthly Fee and Payment Collection
  • Sales and Marketing
  • Grounds and Facility Inspection
  • Rental Listings Research
  • Rent Pricing Optimization
  • Staff Coordination
  • Staff Management
  • Property Showing
  • Property Marketing
  • Basic Mathematics
  • Security Management and Enhancement
  • Microsoft Office
  • Insurance Coordination
  • Tracking Operating Expenses
  • Employee Motivation and Guidance
  • Sale and Rental Recordkeeping
  • Social Media Engagement
  • Local and State Laws
  • Critical Thinking
  • Tenant and Eviction Laws
  • Tenant and Owner Liaising
  • Administrative Leadership
  • Financial Reporting
  • Social Perception
  • Financing Coordination
  • Maintenance Management
  • Preparing Property Agreements
  • Personnel Management
  • Maintenance Knowledge
  • Property Service Contract Administration

try to learn new thing

My hobby is to try to learn more about the job iam working , learn and teach others , and try to become a little more to what job title i have for the moment aim to become better in all aspects and to help and show my co-workers what i have learned .

Languages

Spanish

Timeline

Warehouse Supervisor

Rembrandt Masters Of Stone
05.2020 - 09.2022

Viking Dry Cleaners / CRDN of Arizona Textile Rest

Job Coordinator / Plant Supervisor
06.2018 - 03.2020

Leasing Manager

WatchDog Poperties
01.2018 - Current

Dollar Tree Store

Sales Floor Manager
07.2005 - 10.2007

High School Diploma -

PPEP TEC HIGH SCHOLL

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Vidriana Olvera