Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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VIDUSHI YADAV

VIDUSHI YADAV

Okemos,MI

Summary

Accomplished and motivated business professional with more than 9+ years of experience. Experienced in data acquisition and analytical knowledge Well versed in Microsoft excel & database and knowledge in financial products Global experience working with vendors, partners and clients across the globe including Europe and In- dia. Assist with Profit & Loss analysis Data compilation & Analysis Attention to Detail Analytical concepts Problem solving Risk Management Stakeholder/Client Relations Communication Leadership/Motivational Quality Management Time & Priority Management

Overview

9
9
years of professional experience
4
4
years of post-secondary education

Work History

Customer Service

Promat Logistics Pvt Ltd
09.2012 - 04.2016


  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Recommended products to customers, thoroughly explaining details.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Responded to customer requests for products, services and company information.
  • Recorded account information to open new customer accounts.
  • Updated account information to maintain customer records.
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Delivered prompt service to prioritize customer needs.

Business Developement

Kuehne Nagel
05.2010 - 04.2012
  • Air & Sea Export/Import Keeping meticulous files related all sea import and export shipments responsible for.
  • Responsible for collaborating with Kuehne Nagel employees in more than 1300 offices globally
  • Processed all files within given SLA’s while adhering to all KN policy and procedures
  • Managed and ensure timely receipt of documents from origin Worked in accordance with instructions and procedures Provide timely response to internal customers and other K+N offices
  • Analyzed network based cargo flows, console benefit and load factors

Executive, Coordinator

THOMAS COOK
04.2007 - 04.2010
  • Foreign Currency & International Banking
  • Buying and selling Foreign Currency for corporates, individual travelers
  • Provide exchange rates to customers requested wires in foreign currency and provide disclosure of terms to comply with federal regulations
  • Worked closely with FX liaisons to meet wire processing deadlines
  • Scan daily activity reports Status reporting & updates to management on weekly basis Monthly MS PowerPoint presentations to Senior management on growth / areas of improvement.

Education

Bachelor of Commerce - Economics

Delhi University
06.2001 - 07.2004

Advanced Supply Chain Management

Kuehne Logistics University
Hamburg,Germany
08.2010 - 09.2010

BBA - Supply Chain Management

Indian Institute of Foreign Trade
Delhi
06.2009 - 09.2010

Skills

CERTIFICATIONSundefined

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Service

Promat Logistics Pvt Ltd
09.2012 - 04.2016

Advanced Supply Chain Management

Kuehne Logistics University
08.2010 - 09.2010

Business Developement

Kuehne Nagel
05.2010 - 04.2012

BBA - Supply Chain Management

Indian Institute of Foreign Trade
06.2009 - 09.2010

Executive, Coordinator

THOMAS COOK
04.2007 - 04.2010

Bachelor of Commerce - Economics

Delhi University
06.2001 - 07.2004

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VIDUSHI YADAV