Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
BusinessDevelopmentManager
Vidya Raheja

Vidya Raheja

Princeton Junction,NJ

Summary

Manage award-winning, top-selling products on end-to-end strategy. Proven track record of execution and successful delivery of products and leading teams. Bring in Entrepreneurial spirit within a company. Find insights and opportunities using the internal data or external data. As a product leader greatly relied on gathering and analyzing data to drive the company’s performance. Passionate, Value-driven product owner with 17 years’ experience leading cross-functional teams in Health care and financial industry to plan, build, launch and manage product innovation opportunities aligned with customer/market needs and business priorities. Blend technology skills with extensive Agile/Scrum experience, with Product orientation and analytical abilities to evolve Product Strategy. Prioritize and manage multiple projects with specifications and budget restrictions. Expertise in communicating with different people and teams across your company, as well as people outside the organization. To build a strong working relationship with the development, sales, and support teams. Worked on effectively communicating a proposal for a new market or product to your executives or investors. Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support. Multi-talented Sales Assistant adept at handling any store department. Talent for inventory management and documentation. ambitious in advancing personal expertise and company sales performance.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Sr. Product Lead

Fiserv
NJ
02.2022 - Current
  • Support end to end Product strategy with multiple teams
  • Manage business unit engagement with Client Computing through Service Strategy, Service Design, Service Transition, and Service Operation phases
  • Develop product strategies recommendations to improve product capabilities and offering
  • Prioritize and manage a product backlog for delivery of value
  • Work in close collaboration with IT Agile teams and functional business owners
  • Lead in facilitating using effective product discovery techniques
  • Facilitate to the team in providing timely clarifications and make difficult business trade off decisions on a regular basis
  • Work on Product strategic intent, prioritization, and solution design based on the go to markets needs
  • Report on various product developments, Product strategy and business updates to a executive-level audience on a regular basis
  • Align priorities across customers, business partners, subject matter and user experience experts
  • Strategic oversight and ownership of the product vision
  • Own the product road-map as well as the release plan, sprint goal and release goal for agile scrum team
  • Develop practices and processes needed to efficiently establish an ongoing market analysis capability for company
  • Conduct on-going analysis of standard operating procedures to assess performance vs
  • Budgeted standards for continuous process improvements, improved efficiency, and improved customer satisfaction
  • Collaborate with customers, both internal and external, to validate assumptions and respond to feedback
  • Day-to-Day development and ownership of the enterprise Digital Strategy, including content, navigation, email and messaging, with overall responsibility for development of productivity, product competitiveness and user satisfaction goals
  • Create and update Marketing Requirement Documents (MRD’s) used by the business to prioritize investments and by the Product Marketing team to create product requirements that will allow TransferNow to succeed in the market
  • Assist team in backlog refinement, iteration planning, and elaboration of the user stories
  • Own Sprint Reviews with broader stakeholders and elicit feedback on the product
  • Keep abreast with Agile/Scrum practices and new trends
  • Responsible for coordinating and working closely with engineers and product management to produce product documentation such as user guides, release notes, internal and external training
  • Actively participate in enterprise scrum of scrums.

Product Manger

Zelis Healthcare
Bedminster, NJ
04.2019 - 01.2022
  • Experience managing multiple teams, value streams simultaneously
  • Proven leadership to drive cross-functional teams to a consensus and manage groups without direct authority for on/offshore teams
  • Strategic thinker with the ability to identify product innovation opportunities aligned with customer/market needs and business priorities
  • Experience presenting to senior business and technical leaders
  • Excellent requirements gathering and documentation skills that clearly communicate concepts and ideas to stakeholders, engineering and XD teams at all levels
  • Gather and evaluate user requirements and present UX design concepts to project stakeholders for review and feedback
  • Illustrate case studies, personas, and user flow maps alongside UX designer and content strategists
  • Ability to develop clear and detailed user stories and acceptance criteria that accurately reflects product and business requirements
  • Conduct vendor negotiations (pre and post selection.)
  • Monitor vendor performance and manage vendor relationships with strategic vendors across multiple categories
  • Product program management experience in consulting with clients, with a proven track record of successfully developing excellent products within deadlines
  • Facilities in-depth knowledge of Agile software development processes and principles, particularly in the scrum master and product owner role, managing a product backlog
  • Leads leading technical and non-technical brainstorming / ideation sessions and translating the output of these sessions into product features
  • Effectively partners and builds relationships with business leaders and management
  • Train and mentor junior Product owners and new hires
  • Recruited for an external Agile leadership position.

Product Owner/ Sr. Scrum Master

Multiplan
NY
01.2013 - 03.2019
  • Worked extensively on Affordable care act Marketplace plans and health care plans with the Multiplan health insurance partners (United Healthcare, HIGHMARK) on PPO plan or Out of Network pricing
  • Worked on supporting Patient Protection and Affordable Care Act rules with health care insurance partners like CIGNA Healthcare
  • Worked on CIGNA IFP plan rollout via CIGNA GREATWEST platform with Multiplan
  • Rolling IFP Out of Network solution for different market regions on a regular basis based on CIGNA needs
  • Partnered closely with product, sales, operations, technology, and architecture teams to bring the product vision to life, delivering features in a lean, iterative, and nimble way
  • Drove the story elaboration process with the scrum team/s, always ensuring two sprints worth of ready stories
  • Defined Acceptance Criteria for team stories
  • Scheduled and facilitated User Story Grooming Sessions
  • Built, pruned and maintained team/s backlog of User Stories, Defects and Enablers
  • Prioritized the team/s backlog to best achieve goals and outcomes
  • Ensured that the teams User Story backlog is visible, transparent, and clear to all, showing what the team/s will work on next
  • Ensured backlog was prepared for Iteration Planning and PI Planning
  • Accept user stories completed by team throughout the sprint on behalf of customers based on acceptance criteria
  • Ensured the team understands items in the team backlog to the level needed
  • Helped Agile Team gain access to SMEs for insights on topics they don't have all the answers for
  • Actively participated and supported scrum teams and leaders in the Iteration planning sessions
  • Prepared the requested scope of the iteration to the session (via prioritized & estimated backlog)
  • Ensured the team's iteration goals are aligned to the PI Objectives
  • Communicated relevant information to all team members and stakeholders (ELT/SLT)
  • Supported and guided Team Ceremonies: Iteration Planning, Daily SCRUM, Iteration Review, Iteration Retrospective
  • Actively Collaborated on the Release Train Ceremonies: PI Planning, System Demo, ART Sync, Inspect & Adapt
  • Gathered information from the System Demos back to teams and work to incorporate into backlog and upcoming iterations
  • Collaborated with Product Managers and other Product Owners to define and coordinate feature development across other teams
  • Actively participated in enterprise scrum of scrums.

Business Systems Analyst/Sr. Scrum Master

Horizon BCBS
Newark, NJ
01.2012 - 01.2013
  • Conducted data gathering and analysis to understand business strategy requirements
  • Provide direction for short and long-term planning sessions and provide direction to ensure understanding of business goals and direction
  • Evaluated ongoing department activity and propose new tools or technologies
  • Facilitated the business process redesign and documentation as needed for new technology
  • Assist in the application development process for multiple applications to ensure application software is delivered on time and within budget
  • Ensure all system development lifecycle processes and standards are followed
  • Designed BRD for: code, test, debug, document, implement and maintain complex business applications
  • Facilitated analytical support for related business applications, infrastructure and technology related activities
  • Served as subject matter expert related to interface problem identification, triage and resolution of complex inquiries
  • Discussed users’ needs and determine vulnerabilities or areas of poor performance to boost productivity, efficiency and accuracy in our computer systems
  • Develop system solutions by preparing and evaluating alternative workflow solutions
  • Identified, investigated, resolved and escalated problems a needed
  • Gathered data to support recommendations to address problems
  • Procure additional technical assistance to help in problem resolution
  • Lead medium/large process complex improvement initiatives supporting the business customer(s)/services(s)
  • Analyzed and evaluated business requirements and current processes and interfaces to identify gaps and areas of improvement
  • Developed process requirements and recommendations and communicate for the implementation of technical business solutions.

Sr. Business Analyst/Scrum Master

Excellus BCBS
Rochester, NY
01.2011 - 01.2012
  • Liaised between IS and other divisional stakeholders to maintain, enhance or integrate firm systems and data by proactively identifying enterprise technology opportunities or serving on a formal project team in support of new systems and data
  • Supported multiple highly complex business processes and serves as a functional leader
  • Created, maintained, and reviewed business process models, data flows, prototypes, business requirements, use cases and test cases
  • Created and executed multiple project plans at the same time of high complexity
  • Executed and presented written and verbal business systems impact analysis resulting in identification of systematic solution with high impact
  • Generated communication, process and educational plans to mitigate the disruption of change
  • Guided understanding and decision making of enterprise systems and impacts of change
  • Responsible for business systems case development and presentation for new systems and data
  • Created a Community of Practice with principles and practices within the team
  • Mentored less experienced members of the team.

Education

Bachelor of Science -

TESC
Trenton, NJ

Skills

  • Agile methodologies/mindset
  • Excellent communication skills
  • Strategic planning and development
  • Product methodologies/mindset
  • Relentless process improvement
  • Servant Leader/Protect the team
  • Analytical and problem solving
  • Continuous learning and improvement
  • Processing Payments
  • Effective Customer Upselling
  • Analytical and Critical Thinking
  • Project Planning
  • Data Management
  • Flexible and Adaptable

Certification

  • Certified SAFe Product Owner/Product Manager, 2023
  • Certified SAFe Scrum Master, 2023
  • Product Management Tools
  • Agile Management Tools

Timeline

Sr. Product Lead

Fiserv
02.2022 - Current

Product Manger

Zelis Healthcare
04.2019 - 01.2022

Product Owner/ Sr. Scrum Master

Multiplan
01.2013 - 03.2019

Business Systems Analyst/Sr. Scrum Master

Horizon BCBS
01.2012 - 01.2013

Sr. Business Analyst/Scrum Master

Excellus BCBS
01.2011 - 01.2012

Bachelor of Science -

TESC

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Vidya Raheja