Vidya Ramakrishnan
Mountain House,CA
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
7
7
years of professional experience
Work History
Manager of Operations
Axis Bank
Cochin, Kerala
03.2008 - 06.2015
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Partnered with vendors and suppliers to effectively manage and budget.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Formulated processes to improve assistance to support groups, resulting in reduction of downtime and financial loss.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Supervised 5 employees on day shift, overseeing efficiency of daily banking operations.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Education
Bachelor of Technology - Information Technology
Jyothi Engineering College
Thrissur, Kerala06.2007
Skills
- Quality Standards
- Problem Anticipation and Resolution
- Program Optimization
- Focus and Follow-Through
- Performance Monitoring and Evaluation
- Departmental Operations
- Customer Satisfaction
- Customer Relations
- Quality Assurance
- Money Handling
- Inventory Audits
- Data Accuracy
Accomplishments
- In 2008, I started my career with Axis Bank as Front Desk Officer in retails banking operations (2008-2009).
- Branch Teller(2009-2011).
- KYC checking & scrutiny of account opening forms of a state Hub in charge leading a team of five employees(2011- 2015).
- In a span of seven years got dual promotion and designated as Manager.
Timeline
Manager of Operations
Axis Bank
03.2008 - 06.2015
Bachelor of Technology - Information Technology
Jyothi Engineering College