Vidya Sundaram

• Leader responsible for the definition of technology strategy, delivery of end to end technology solutions, production operations and continuous innovation to support the $6B Group Benefits business
• Responsible for the growth/maturity of all of the key disciplines in the IT organization, including software engineering, solution architecture, Agile delivery, & business analysis – as well as designing organization model to deliver on ~120M of annual IT spend
• Actively leading and sponsoring Diversity and Inclusion efforts within the organization and at the enterprise level.

Outcomes: Successfully led business and IT transformation to Scaled Agile execution, drove a culture of strategic focus, agility, accountability, & delivery excellence. Delivered critical programs including a new Underwriting platform, new product launches and improved digital experiences for employers and claimants. Created & implemented execution and organization operation models (leveraging talent, agile) resulting in increased effectiveness and efficiency. Top employee engagement scores in the technology organization.

• Led IT invest delivery for all P&C Claims and Shared Claims services, including digital transformation and AI-led process efficiencies
• Established governance mechanisms to measure effectiveness of delivery
• Partnered with business and enterprise teams to streamline operating model and architecture patterns for embedding data science model outputs into Claims process (first in enterprise)

Outcomes: Successfully Led design and delivery of an innovative solution to support pandemic claim volume impact. Reviewed operational costs and drove recurring expenses down 3% annually through automation and organizational efficiencies

• Technology leader responsible for strategic end-to-end portfolio solution delivery and leadership, supporting $35M of investments and production operations for Small Commercial's agency customer quoting and customer facing online quoting platforms
• Delivered complete new quoting experiences in both platforms for the next generation Business owners insurance product ($95M program) that increased business growth by XX% over YY years
• Coordinated cross-functional teams in order to deliver large scale projects within agreed upon timelines

Outcomes- Worked with Underwriting to implement technology solutions to get 75% quotes to STP. Won the Chairman's award for 2 programs in 2016 and 2019, for delivering differentiated customer experiences and business value

• Delivery lead for the $16M digital transformation initiative to build first direct customer quoting platform for Small Commercial
• Simplified, intuitive customer experience
• Delivered in a year, modern tech stack with continuous deployment capabilities, first in enterprise

• Worked closely with CIO's to create strategic sourcing plans to maximize cost efficiency
• Completed special projects to analyze IT and Operations cost models to support business divestiture and run-off (Wealth Management, Individual Annuities)
• Designed and executed competitive bidding processes to identify best value suppliers
• Developed scorecards and dashboards to track progress against goals and objectives

• Worked with clients to identify improvement areas in client processes, systems and operations.
• Advised clients on best practices for governance structures related to their specific business model
• Assessed team performance against established goals and objectives.
• Directed the recruitment process for new employees, including interviewing and selecting candidates.
• Managed client accounts, including contract negotiations and invoicing.
• Provided strategic advice to clients based on research and analysis of industry trends.