Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Vidyalaxmi Malimath

Bangalore

Summary

Highly competent IT Associate with experience in providing technical support for SaaS environment, managing system updates, implementing new software, and maintaining information security.

Overview

3
3
years of professional experience

Work History

Cloud IT Associate

4C Drug Safety Services
Bengaluru
10.2022 - 09.2024
  • Provided technical support for customers using SaaS applications and tools.
  • Working on AWS (overall SAAS operations). Also work on cloud databases (via SQL Server) and manage application servers for the product called DocStar and deploy them on the cloud.
  • Handle in and out of technical operations and issues.
  • Installation, configuration, and troubleshooting issues regarding IIS 7.
  • Creation, Management and Review of Change Requests for Tasks and Issues.
  • Domain knowledge in ERP, Supply chain domain knowledge Perform Cloud/ SaaS deployment on Epicor private cloud and Azure Cloud. Cloud integration of Epicor ERP with other in-house and third-party products, like Salesforce and analytics.
  • Cloud integration of Epicor ERP with other in-house and third-party products like Salesforce and analytics.
  • SQL DB management using SSMS Client
  • Backup, Restore and Deploy DB's using SSMS
  • Performing DB admin activities such as shrinking data and scheduling tasks for SQL DB's using SSMS
  • Installing Hot Fixes for applications
  • Refreshing DB's - Transferring the Data from one SQL DB to another SQL DB using internally developed tools.
  • Monitoring for Application URL's
  • Handling the customer issues, testing/reproducing the issues, and providing the fix within the given SLA.
  • Designing the documents for project requirements, and estimating the effort required for the same.
  • Working on Monthly Dot Updated and Major Application upgrades

Desktop Support Engineer

Accel IT
Bengaluru
04.2021 - 10.2022
  • Provided technical support for hardware and software issues across multiple Windows OS
  • Diagnosed and resolved desktop, laptop and Printer malfunctions for end-users effectively.
  • Collaborated with IT teams to enhance overall service delivery and support efficiency.
  • Monitored system performance to identify issues before they impacted users significantly.
  • Installed, configured and maintained computer hardware, software and peripherals.
  • Configured user accounts, permissions and passwords according to company policies.
  • Provided remote desktop support using tools like MS Teams and Remote Desktop, increasing issue resolution speed.
  • Installed, configured, and maintained operating systems and applications remotely.

Education

Master of Computer Appication - MCA -

Gulbarga University Kalaburagi
Kalaburagi
06-2018

Bachelor of Computer Application - BCA -

Govt First Grade College Humnabad
Humnabad
06-2015

Skills

  • MS SQL
  • Windows Server
  • IIS
  • AWS
  • Application Deployment
  • SaaS

Languages

English
Professional
Hindi
Professional
Kannada
Professional

Timeline

Cloud IT Associate

4C Drug Safety Services
10.2022 - 09.2024

Desktop Support Engineer

Accel IT
04.2021 - 10.2022

Master of Computer Appication - MCA -

Gulbarga University Kalaburagi

Bachelor of Computer Application - BCA -

Govt First Grade College Humnabad

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