Viencent Picciolli
Houston
Summary
Dynamic food service professional with a proven track record at Post Oak Grill, excelling in menu development and event planning. Successfully managed multi-million dollar operations, enhancing customer satisfaction and driving repeat business. Adept at vendor negotiation and staff development, ensuring operational excellence and profitability in high-pressure environments.
Overview
27
27
years of professional experience
Work History
Owner and Private Chef
Balanced Life Meals
Pearland
03.2018 - Current
- Built a business from the ground up, providing affordable, healthy, and keto meals.
- Perform all business, financial, and customer services, and hire/train three cooks and two delivery drivers.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Consult customers about their goals, diet, allergies, and likes/dislikes.
Multi Unit Director of Operations
Post Oak Grill, Galleria and Downtown
Houston
05.2019 - 03.2023
- Managed and operated a $10 million revenue high-traffic hospitality dining facility with two locations.
- Worked with chefs to design menus that were both cost-effective and pleasing to customers.
- Improved customer satisfaction levels by overseeing quality assurance initiatives, and addressing feedback promptly.
- Manage a team of two events coordinators, and oversee the planning and execution of more than 50 events annually.
- Negotiate cost-effective contracts with vendors and manage budgets of $50,000 to $250,000 per event.
- Ensure seamless event execution by orchestrating logistics, including venue selection, catering, audio-visual equipment configuration, and transportation.
Multi Unit F&B Director
VillaSport Athletic Club and Spa
Cypress And The Woodlands
03.2018 - 05.2019
- Maintained open communication channels among various departments to ensure seamless coordination during high-stress situations, such as large-scale events or peak business hours.
- Scheduled vendor appointments, handled follow-ups, picked up items, and coordinated with other professionals to guarantee a seamless event day.
- Created client files and maintained meticulous organization of event documents.
- Effectively coordinated daily operations, directed a staff of 150 employees in 2 locations, and oversaw finances and inventories.
Multi Unit Director of Operations
Post Oak Grill, Galleria and Downtown
Houston
04.2014 - 03.2018
- Coordinated staff scheduling across multiple locations to optimize manpower utilization while balancing the needs of each unit.
- Conducted regular audits of each store's merchandise displays and product offerings.
- Developed and implemented strategies to increase sales across multiple units.
- Provided leadership training for managers on site at each store location.
Server & Bartender
Hotel Zaza Houston
Houston
06.2010 - 10.2014
- Carried out complete opening, closing, and shift change duties to keep the restaurant working efficiently and the teams ready to meet customer needs.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
General Manager of Food Service
Post Oak Grill, Galleria
Houston
12.2008 - 05.2010
- Managed financial aspects of the business, including budgeting, forecasting, cost analysis, and profit maximization strategies.
- Maintained a safe working environment by conducting regular inspections, enforcing safety regulations, and responding promptly to any hazards or accidents.
- Oversaw the maintenance and repair of restaurant equipment to ensure operational efficiency.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
General Manager
The Mansion at Judge's Hill Restaurant, Inc.
Houston
10.2006 - 12.2008
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
Maitre'D, Head Waiter, and Bartender
L'Auberge Casino Resort Lake Charles
Lake Charles
10.2004 - 10.2006
- Develop a menu and beverage program aligned with the rustic elegance of the sister restaurant, Snake River Grill, in Jackson, WY.
- Boosted beverage sales, designing, and promoting a range of signature cocktails.
- Recruit and train qualified staff, including food handlers, and managers.
- Designed wine storage and bar setups.
Maitre'D, Captain, and Bartender
Brennan's Restaurant in Houston
Houston
01.1998 - 10.2004
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Attended regular training sessions to stay updated on new products or trends.
Education
NASM CPT/CES & Nutrition - Health And Physical Fitness
National Personal Training Institute
Houston, TX09-2012
No Degree - Business Management
North Harris Community College
Houston, TX08-1998
High School Diploma -
Eisenhower High School
Houston, TX06-1994
Skills
- Menu development
- Cost analysis
- Vendor negotiation
- Event planning
- Quality assurance
- Customer service
- Business development
- Marketing
- Product branding
- Project management
- Operations management
- Growth strategy implementation
- Hiring and staffing
- Strategic project planning
- Administrative management
- Manage operations
- Financial oversight
- Inventory management
- Budget management
- Staff development
Volunteer work
Members of The Lady of Lavang Catholic Church Choir
References
Herb Lipsman
Zoco Clubs Inc, CEO
12951 Barker Cypress Rd.
Cypress, TX. 77429
713.253.8091
herbnlipsman@gmail.com
Robert Sartain
Pre-Check, CFO
2500 E TC Jester Blvd.
Houston TX. 77008
713.854.3613
robertcsaartain@yahoo.com
Judy Rochna
Chamberlain Law, Paralegal
10402 Eddystone Dr.
Houston TX. 77043
713.805.2256
judy.rochna@chamberlainlaw.com
Sheryn Nguyen
Highland Homes, Broker
2711 Kennedy St.
Houston TX. 77003
281.221.0588
sheryn.nguyen@gmail.com
Languages
2,5
Skills
- Small business operations
Accomplishments
- Honor Society
- Latin Honor Society
- Community Services Honor Society
- HOSA Honor Society
Top 8% of 145 classmates
Timeline
Multi Unit Director of Operations
Post Oak Grill, Galleria and Downtown
05.2019 - 03.2023
Owner and Private Chef
Balanced Life Meals
03.2018 - Current
Multi Unit F&B Director
VillaSport Athletic Club and Spa
03.2018 - 05.2019
Multi Unit Director of Operations
Post Oak Grill, Galleria and Downtown
04.2014 - 03.2018
Server & Bartender
Hotel Zaza Houston
06.2010 - 10.2014
General Manager of Food Service
Post Oak Grill, Galleria
12.2008 - 05.2010
General Manager
The Mansion at Judge's Hill Restaurant, Inc.
10.2006 - 12.2008
Maitre'D, Head Waiter, and Bartender
L'Auberge Casino Resort Lake Charles
10.2004 - 10.2006
Maitre'D, Captain, and Bartender
Brennan's Restaurant in Houston
01.1998 - 10.2004
NASM CPT/CES & Nutrition - Health And Physical Fitness
National Personal Training Institute
No Degree - Business Management
North Harris Community College
High School Diploma -
Eisenhower High School
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