Viencent Picciolli
Houston,USA
Summary
Skilled in managing high-pressure food service environments, with a focus on staff development and operational excellence. Demonstrated success in enhancing customer satisfaction and driving repeat business through strategic menu development and event planning.
Overview
28
28
years of professional experience
Work History
Community & Family Service Advisor
NorthStar Memorial Group: Funeral Home, Cemetery & Crematory for South Park in Pearland, Tx. & San Jacinto on I10 East and Beltway 8
Pearland, TX
08.2025 - Current
- Expanded community outreach through effective collaboration with hospitals and hospice services. Enhanced service awareness by building relationships with Vietnamese Catholic churches and Buddhist temples. Generated a steady flow of referrals by fostering connections with key community stakeholders.
- Planned and executed on-site and off-site events for educational seminars, ensuring effective communication of key information.
- Developed and delivered informative sessions for families and healthcare professionals on pre-planning funeral arrangements and grief support resources to ensure informed decision-making.
- Facilitated empathetic interactions with grieving families, addressing their needs during challenging times.
- Facilitated family planning for cemetery property and memorial services, providing guidance during pre-need and at-need scenarios.
- Advised clients on a range of interment and cremation services, tailoring recommendations to meet individual preferences for ceremonies.
- Supported families through the emotional planning process by delivering compassionate care and maintaining consistent communication as primary point of contact.
- Coordinated ongoing communication with families to address and finalize all aspects of memorialization following service.
- Facilitated coordination between funeral services, cemeteries, and crematories to streamline operations.
- Achieved operational excellence at South Park in Pearland and San Jacinto by streamlining service processes on 110 East and Beltway 8. Enhanced customer experiences through effective team collaboration and proactive problem-solving. Drove improvements in service delivery, resulting in increased customer loyalty.
- Provided compassionate support to families during arrangements, ensuring comfort and understanding throughout the process.
Business Advisor & Consultant
Balanced Life Meals
Pearland, TX
03.2023 - 08.2025
- Designed and implemented a business model that prioritizes affordability in healthy and keto meal offerings.
- Achieved improved customer satisfaction through effective management of financial and service operations. Developed a high-performing team by recruiting and training three cooks and two delivery drivers.
- Nurtured client relationships, leading to increased repeat business and a steady stream of referrals.
- Assessed customer dietary needs, including goals, allergies, and preferences, to provide personalized guidance.
- Advised clients on meal planning and nutritional strategies to enhance overall wellness.
- Developed personalized dietary programs aligning with clients' lifestyle goals and preferences.
Multi-Unit Director of Operations
Post Oak Grill, Galleria and Downtown
Houston, TX
05.2019 - 03.2023
- Administered daily functions and strategic initiatives for a $10 million revenue hospitality dining facility, ensuring optimal service across two locations.
- Engaged with culinary team to create menus that balance cost efficiency with appealing presentation for customers.
- Spearheaded quality assurance projects, ensuring prompt feedback resolution to elevate customer satisfaction levels.
- Managed a team of two events coordinators, facilitating the successful organization and delivery of over 50 diverse events each year.
- Oversaw budget management for events, negotiating favorable contracts with vendors to optimize costs within a range of $50,000 to $250,000.
- Coordinated all logistical elements for successful event execution, encompassing venue selection, catering, audio-visual equipment setup, and transportation logistics.
- Directed operations across multiple units, ensuring alignment with company standards and strategic objectives.
- Implemented staff training programs to enhance service quality and operational efficiency.
Multi-Unit F&B Director
VillaSport Athletic Club and Spa
Cypress and The Woodlands, TX
03.2018 - 05.2019
- Established and maintained communication pathways across departments to ensure effective collaboration during large-scale events and peak business hours.
- Directed vendor appointment scheduling and managed follow-up communications to optimize event planning. Collaborated with various professionals to align efforts and enhance event execution. Oversaw item pickups and logistics coordination to ensure seamless event operations.
- Developed and maintained comprehensive client files to streamline event management processes.
- Oversaw financial and inventory management to ensure operational efficiency and support business objectives.
- Directed F&B operations, ensuring exceptional service quality and customer satisfaction.
- Developed and implemented strategic initiatives to enhance menu offerings and dining experiences.
Multi-Unit Director of Operations
Post Oak Grill, Galleria and Downtown
Houston, TX
04.2014 - 03.2018
- Facilitated optimal manpower utilization through coordinated scheduling across various units, ensuring each location's needs were met.
- Analyzed and assessed each store's merchandise presentation and product selection to ensure alignment with brand standards.
- Analyzed market trends and implemented effective strategies to boost sales across diverse operational units.
- Designed and implemented leadership training programs for on-site managers to foster effective team management.
- Analyzed financial reports to identify cost-saving opportunities and improve profitability.
- Collaborated with culinary teams to develop innovative menu offerings that drove customer engagement.
Server & Bartender
Hotel Zaza Houston
Houston, TX
06.2010 - 10.2014
- Managed all aspects of opening, closing, and shift changes to optimize restaurant operations and enhance team readiness for customer demands.
- Articulated passion for restaurant's menu and products, fostering customer interest and satisfaction.
- Enhanced guest experience by delivering clear explanations of menu items. Facilitated informed choices and accurately captured food and beverage orders.
General Manager of Food Service
Post Oak Grill, Galleria
Houston, TX
02.2008 - 05.2010
- Directed financial operations to enhance budgeting accuracy, forecasting precision, cost analysis efficiency, and profit maximization initiatives.
- Promoted a secure workplace by systematically inspecting conditions, enforcing safety standards, and swiftly responding to potential risks or incidents.
- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Developed and implemented training programs for staff to enhance service quality.
General Manager
The Mansion at Judge's Hill Restaurant, Inc.
Houston, TX
10.2006 - 12.2008
- Directed comprehensive event planning and management activities, ensuring successful execution within established budgetary limits.
- Supervised equipment maintenance and repair activities, ensuring consistent operational performance in the restaurant.
- Analyzed customer feedback and implemented targeted strategies to improve satisfaction and strengthen loyalty.
Maitre'D, Head Waiter, and Bartender
L'Auberge Casino Resort Lake Charles
Lake Charles, LA
10.2004 - 10.2006
- Developed a thoughtfully curated menu and beverage program that embodies the rustic elegance characteristic of Snake River Grill in Jackson, WY.
- Created and executed promotional strategies for signature cocktails, resulting in increased beverage sales.
- Developed and implemented training programs for food handlers and managers, fostering a knowledgeable and effective workforce.
- Crafted detailed designs for wine storage and bar setups, focusing on space utilization and design harmony.
Maitre'D, Captain, and Bartender
Brennan's Restaurant in Houston
Houston, TX
01.1998 - 10.2004
- Executed meticulous research and application of cocktail recipes and preparation techniques to uphold high standards of beverage quality.
- Maintained in-depth understanding of liquors, wines, and entrees to support informed decision-making in beverage selection.
- Attended training sessions consistently to ensure up-to-date understanding of product offerings and emerging trends.
Education
NASM CPT/CES & Nutrition - Health and Physical Fitness
National Personal Training Institute
Houston, TX09.2012
No Degree - Business Management
North Harris Community College
Houston, TX08.1998
High School Diploma -
Eisenhower High School
Houston, TX06.1994
Skills
Culinary service planning
Financial expense analysis
Event planning expertise
Client support
Market growth strategies
Product branding strategy
Program management supervision
Operational streamlining
Management of growth plans
Talent sourcing
Organizational strategy development
Employee development
Skilled in digital technologies
Proficient in task management
Languages
English, Vietnamese & Spanish
Accomplishments
- Honor Society
Timeline
Community & Family Service Advisor
NorthStar Memorial Group: Funeral Home, Cemetery & Crematory for South Park in Pearland, Tx. & San Jacinto on I10 East and Beltway 8
08.2025 - Current
Business Advisor & Consultant
Balanced Life Meals
03.2023 - 08.2025
Multi-Unit Director of Operations
Post Oak Grill, Galleria and Downtown
05.2019 - 03.2023
Multi-Unit F&B Director
VillaSport Athletic Club and Spa
03.2018 - 05.2019
Multi-Unit Director of Operations
Post Oak Grill, Galleria and Downtown
04.2014 - 03.2018
Server & Bartender
Hotel Zaza Houston
06.2010 - 10.2014
General Manager of Food Service
Post Oak Grill, Galleria
02.2008 - 05.2010
General Manager
The Mansion at Judge's Hill Restaurant, Inc.
10.2006 - 12.2008
Maitre'D, Head Waiter, and Bartender
L'Auberge Casino Resort Lake Charles
10.2004 - 10.2006
Maitre'D, Captain, and Bartender
Brennan's Restaurant in Houston
01.1998 - 10.2004
NASM CPT/CES & Nutrition - Health and Physical Fitness
National Personal Training Institute
No Degree - Business Management
North Harris Community College
High School Diploma -
Eisenhower High School