Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Vienna McGonigal

Philadelphia,PA

Summary

Energetic and empathetic individual dedicated to supporting individuals on their recovery journey. Understanding of addiction recovery principles and techniques with strong communication and active listening skills. Committed to fostering positive impact on individuals' lives by providing compassionate and effective support.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive the individuals success and contribute to organizational growth.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Floor Manager

Klein's Supermarket
07.2022 - Current
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Boosted sales performance through targeted training programs for new employees.
  • Coordinated with vendors to ensure timely delivery of supplies, maintaining optimal stock levels.
  • Oversaw supply restocking, area cleaning, and product organization.
  • Streamlined inventory management, reducing waste and improving availability of key products.
  • Maintained clean and organized floor area, improving shopping experience for customers.
  • Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
  • Created an inclusive workplace atmosphere that fostered teamwork among employees of diverse backgrounds.
  • Fostered culture of teamwork and cooperation, leading to more harmonious work environment.
  • Made personal recommendations for customers by sharing product knowledge and demonstrating product.
  • Managed daily store operations for smooth functioning and achieving sales targets.
  • Boosted employee morale by recognizing outstanding performances, resulting in higher productivity levels.
  • Trained staff on new product features, ensuring knowledgeable customer service.
  • Ensured customer satisfaction by swiftly resolving complaints and inquiries.
  • Managed store inventory and stock levels to maintain availability of products.

Assistant Store Manager in Training

Walgreens Pharmacy
01.2017 - 07.2022
  • Supported the successful launch of new products by coordinating marketing efforts, organizing special events, and training staff on product knowledge.
  • Managed financial reporting processes including budgeting, forecasting, expense tracking, and profit analysis to ensure store profitability.
  • Optimized store staffing levels to enhance productivity while minimizing labor costs through careful scheduling and forecasting techniques.
  • Reduced employee turnover by fostering a positive work environment and addressing staff concerns promptly.
  • Enhanced visual appeal of the store through creative merchandising displays that highlighted key product features effectively.
  • Increased customer satisfaction rates with exceptional service, attentive problem resolution, and personalized attention.
  • Contributed to business growth by identifying opportunities for improvement in store layout, product offerings, and promotional activities.
  • Assisted in driving sales growth through effective merchandising strategies and staff training programs.
  • Developed strong relationships with vendors for favorable pricing terms and improved delivery timelines.
  • Coached employees on sales techniques to improve overall team performance in reaching target metrics consistently.
  • Facilitated timely order fulfillment for customers by managing efficient shipping processes and maintaining accurate stock levels.
  • Ensured compliance with company policies and local regulations by regularly reviewing procedures, conducting audits, and providing corrective action when necessary.
  • Built a loyal customer base through consistent follow-up, personalized attention to their needs, and the implementation of targeted loyalty programs.
  • Implemented loss prevention measures to reduce shrinkage, ensuring accurate inventory counts and secure storage practices.
  • Collaborated with store manager on strategic planning, setting achievable sales targets and performance goals for the team.
  • Assisted in the recruitment and hiring process by interviewing candidates, providing input on selection decisions, and ensuring a smooth onboarding experience for new hires.
  • Improved store operations by streamlining processes and implementing efficient inventory management systems.
  • Continuously evaluated store processes for improvement opportunities, leading to increased productivity and enhanced customer experiences.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Reported issues to higher management with great detail.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.

Education

Certified Recovery Specialist Certification - Substance Use Disorder/Mental Health

Philadelphia Recovery Training Center
Philadelphia, PA
02-2025

Skills

  • Health and safety
  • Safety oversight
  • Customer relations
  • Team training and development
  • Operations management
  • Sales training
  • Team building
  • Sales development
  • Employee relations
  • Inventory management
  • Product presentation
  • Complaint resolution
  • POS systems
  • Store maintenance
  • Conflict resolution
  • Employee development
  • Employee management
  • Performance improvements
  • Promotions and events
  • Floor management
  • Teamwork

Accomplishments

  • Achieved certification by completing the required classes and test with accuracy and efficiency. Have life experience with SUD/MH. Personal and family.

Certification

Certified Recovery Specialist -CRS

Timeline

Floor Manager

Klein's Supermarket
07.2022 - Current

Assistant Store Manager in Training

Walgreens Pharmacy
01.2017 - 07.2022

Certified Recovery Specialist Certification - Substance Use Disorder/Mental Health

Philadelphia Recovery Training Center

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Vienna McGonigal