Vienna Spencer

Provided Federal retirement and benefit services to the USDA, Rural Development. Provided the full range of retirement and benefit services for CSRS, FERS, and CSRS Offset employees. Conducted Retirement and Benefit counseling pertaining to eligibility requirements for retirement, social security, windfall elimination, government pension offset, military deposits, employee deposit and redeposit, alternative annuities, TSP, FEGLI and FEHB Programs. Work entailed the processing of retirement and benefit-related personnel actions.

Provided Federal retirement and benefit services to the USDA, Rural Development. Provided the full range of retirement and benefit services for CSRS, FERS, and CSRS Offset employees. Conducted Retirement and Benefit counseling pertaining to eligibility requirements for retirement, social security, windfall elimination, government pension offset, military deposits, employee deposit and redeposit, alternative annuities, TSP, FEGLI and FEHB Programs. Work entailed the processing of retirement and benefit-related personnel actions.

Provided the full range of federal retirement and benefit services to USDA, Forest Service for CSRS, FERS, and CSRS Offset Employees and retirees who were placed in the wrong retirement plan. Conducted review of FERCCA cases to determine whether a FERCCA error occurred in accordance with the FERCCA Handbook and FERCCA Guide to make informed recommendations and take appropriate action applying case-specific factors. Counseled employees on retirement and benefits based upon FERCCA guidelines. Provided the employee with estimate comparisons using the GRB System. to ensure an accurate determination of benefits.

Served as a Senior Retirement Counselor providing federal retirement and benefit services to the National Labor Relations Board. Provided guidance and retirement counseling to retiring employees concerning their rights and benefits to include disability benefits; annuity, retirement, Voluntary Early Retirement Authority (VERA), Voluntary Separation Incentive Payments (VSIP), health and life insurance, creditable service for retirement, leave, survivor benefits, TSP contributions, social security benefits, FSA and other programs that may apply. Computed and processed changes in service computation dates for retirement; deposits, redeposits, military deposit service, high-3 salaries for retirement purpose and part-time service after 04/07/86. Provided advice and guidance related to eligibility for coverage, interpretation of rules and regulations, changes made by OPM in processing procedures for the Federal Employees Benefits Program. Provided policy guidance on various complex retirement and benefit-related matters. Work entailed the processing of retirement and benefit-related personnel actions.

Senior Retirement Counselor, STG International, Inc.

Served as a Senior Retirement Counselor providing federal retirement and benefit services to the Administrative Office of the U.S. Courts. Provided guidance and counseling to retiring employees concerning their rights and benefits to include disability benefits; annuity, retirement, Voluntary Early Retirement Authority (VERA), Voluntary Separation Incentive Payments (VSIP), health and life insurance, creditable service for retirement, leave, survivor benefits, TSP contributions, social security benefits, FSA and other programs that may apply. Computed and processed changes in Service Computation Dates for retirement; deposits, redeposits, military deposit service, high-3 salaries for retirement purpose and part-time service after 04/07/86. Provided advice and guidance related to eligibility for coverage, interpretation of rules and regulations, changes made by OPM in processing procedures for the Federal Employees Benefits Program. Provided policy guidance on various complex retirement and benefit-related matters. Work entailed the processing of retirement and benefit-related personnel actions.

Provided recruitment and placement advisory services to the

Transportation Security Administration. Performed the full range of recruitment functions to include preparation of vacancy announcements consistent with established competencies and the KSA’s for a variety of Administrative, Technical and Professional positions to include GS-132 and GS-1811 Core Series positions. Recommended recruitment strategies necessary to attract and/or retain the most highly qualified candidates possible. Made qualification determinations via manual application and utilization of the Quick Hire System. Received cash award for outstanding performance.

Responsible for administrative oversight and supervision of the Office of Inspector General, Budget and Administrative Support Staff. Provided the full range of budgetary, administrative and personnel management services to include execution of hiring and orientation actions. Developed position descriptions for new positions within the OIG and revised existing positions when deemed necessary. Administered all requests for promotions, awards, reassignments, and removals. Responded to inquiries concerning payroll discrepancies, personnel-related issues pertaining to staffing, recruitment, benefits, retirement, personnel security, and employee relations. Developed annual budget requirements and proper use of $760,000 in allotted funds. Interpreted and advised supervisors concerning financial, travel and procurement policy. Track and report Full-time Equivalent (FTE) and other personnel metrics. Maintained staffing at authorized levels. Generated weekly staffing, FTE burn, attrition and hiring reports. Supervised control of supply and equipment expenditures, and authorized Government Purchase Card and procurement requests. Managed the agency’s GSA Fleet Vehicle Support Program.

Served as senior team leader for the Retirement and Employee Benefits Team. Duties included providing expert guidance relating to the Employee Benefits Program to subordinate HR team leaders and specialists. Reviewed, analyzed, and interpreted OPM regulations, directives, pertinent to HR retirement, benefits, and work-life policies. Prepared comments to proposed legislation, policies, and directives of higher authority, including requests from OPM; and assured that the impact of the proposals was thoroughly considered by management officials. Researched and analyzed specific issues and questions involving personnel management-related complex issues. Prepared response for rulings, decisions, or responses to case-specific actions, waivers, appeals, policy advisories, and Congressional inquiries. Responsible for leading and/or participating in various work groups or cross-functional teams, surveys or focus groups to improve employee benefit and retirement services. Served as authoritative expert to resolve complex retirement and benefit issues. Rendered final agency decisions on belated enrollment elections and complex benefit issues. Prepared agency-wide notices relating to the Employee Benefits Program Developed workflow processes and standard operating procedures to improve customer-service relations and operational efficiency. Served on OPM Workgroup for HR Line of Business Project. Served as FERCCA Coordinator for RHRC responsible for oversight and management of FERCCA Program.

Provided retirement and benefit services to the Rockville Human Resource Center OPDIVS. Served as technical expert for retirement matters affecting the Federal Law Enforcement Officers. Provided authoritative advice and guidance on complex retirement and benefit issues, i.e., CSRS, FERS, CSRS Offset, Social Security, windfall elimination, government pension offset, military deposit and redeposit, employee deposit and redeposit, alternative annuities, TSP, FEGLI and FEHB Programs. Performed policy analyses and review OPM rules and regulations and policy issues relating to the law enforcement officer retirement.

Provided authoritative recruitment and placement advisory service to the U.S. Secret Service, Delegated Examining Unit. Provided guidance on matters pertaining to personnel staffing issues and the interpretation of applicable laws, regulations, executive orders, policies and decisions. Also served as Acting Team Leader handling complex staffing-related issues. Performed the full range of recruitment and placement functions for several Headquarters and field offices. Provided recruitment strategies for competitive and merit promotion placement. Conducted job analyses and worked with subject-matter experts to develop crediting plans and ranking factors. Applied qualification standards when performing qualification determinations and ranking of candidates under the Delegated Examining and Merit Promotion procedures. Provided advice and guidance on employee development and training. Received the ITS Services, Inc. “Bronze Star Award” and $3,500 merit increase for exemplary performance.

Performed the full range of employee relations functions for domestic and

foreign offices DEA-wide. Performed case management for a myriad of complex employee misconduct cases requiring legal research and the application of statutory and regulatory provisions and case law. Responsibilities included providing advice and guidance to managers concerning appropriate disciplinary action and ensured employees were informed of their rights and obligations; conducted review of investigative case files necessary to prepare for hearings and litigated cases; prepared final agency decisions for removal and suspension actions and prepared case summaries and finding of facts for MSPB appeals within established timeframes. Served as technical HR representative for Grievance Hearing Committee and Hardship Board Review Committee. Served as internal point-of-contact for all performance management matters. Performance management functions included review of annual performance appraisal for compliance with established guidelines; development of critical elements and performance standards; oversight and management of annual performance plans, mid-year; and provided guidance to managers on performance-based actions.

Served as a senior Human Resources Specialist assigned to the Field Staffing Unit and Foreign Staffing Unit providing the full range of recruitment and placement functions for employees assigned to both domestic and foreign offices DEA-wide. Staffing responsibilities included making qualification determinations, rating and ranking, development of vacancy announcements and crediting plans. Traveled with HR Teams to resolve staffing issues, evaluated organizational elements, procedures and work operations frequently resulting in position management changes and/or recommended recruitment strategies to attract and/or retain a highly skilled workforce. Served as subject-matter expert to resolve staffing issues and provided guidance to subordinate HR specialists and HR assistants to resolve complex domestic and foreign staffing personnel/payroll issues. Developed standard operating procedures to improve workflow and reduce error rate for personnel processing. Assisted supervisors and managers in the development of position descriptions for a myriad of Administrative, Technical and Professional positions to include Senior Executive Service positions.

Special Agent Recruiting Unit (09/84-09/88): Served as senior advisor to the Unit Chief, providing expert staffing guidance for the reorganization of the Special Agent Recruiting Unit and Minority Recruitment Program. Evaluated minority recruitment trends and ensured field recruitment objectives were met. Served as the final hiring authority for GS-1811, Criminal Investigator Basic Agent trainees after review of all screening mechanisms, i.e., qualification determinations, panel interview scores, medicals, background investigations, and trigger pull tests. Worked with IT personnel to develop the agency’s first automated Basic Agent Applicant Tracking System. Traveled extensively to numerous colleges and universities to negotiate Cooperative Agreements and to conduct targeted minority recruitment.

While assigned to the 10th JAG Detachment as a Military Personnel Management Specialist (Primary MOS), I initiated all Unit personnel actions, readiness training schedules, and annual AT orders. As a certified Military Training Instructor (Secondary MOS), I conducted annual AT training courses, i.e., Military Science, Legal Technician, Military Personnel Management and Weapons Instructor Training.