Viennely Cruz
Summary
Property management professional prepared to deliver exceptional service and results. Brings valuable experience in managing property operations, tenant interactions, and lease negotiations. Highly collaborative and adaptable, known for effective teamwork and achieving goals. Continuously searching for diverse ways of expanding my knowledge and experience.
Overview
7
7
years of professional experience
Work History
Assistant Property Manager
Blue Magma Residential
09.2023 - Current
- Followed up on delinquent tenants and coordinated collection procedures.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
- Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
- Negotiated contracts with vendors, securing quality services at cost-effective prices for property maintenance.
- Build relationships with different housing programs and submitted vouchers for clients experiencing homelessness or housing instability.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
Assistant Club Manager
Planet Fitness
02.2022 - 08.2023
- Collaborated with management team to develop marketing strategies for membership growth and event promotion.
- Built strong relationships with members through active listening, empathy, and personalized attention.
- Supported club operations by managing schedules, staff training, and inventory control.
- Developed engaging social media content to promote upcoming events or highlight recent successes at the club.
Department Manager
Walmart
09.2018 - 07.2021
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Education
No Degree - Criminal Justice
Lone Star College
Cypress, TX06-2027
High School Diploma -
Morton Ranch High School
Katy, TX05-2018
Skills
- Staff management
- Complex Problem-solving
- Relationship building
- Business development
- Eviction coordination
- Decision-making
- Customer service
- Occupancy management
- Flexible and adaptable
- ResMan
- Multitasking
- Calm under pressure
Timeline
Assistant Property Manager
Blue Magma Residential
09.2023 - Current
Assistant Club Manager
Planet Fitness
02.2022 - 08.2023
Department Manager
Walmart
09.2018 - 07.2021
No Degree - Criminal Justice
Lone Star College
High School Diploma -
Morton Ranch High School
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