Vierra Blunt
Cordele,GA
Summary
Dynamic customer service professional with extensive experience at Walmart.com and Goldman Sachs. Proven track record in enhancing customer satisfaction through active listening and critical thinking. Recognized for exceeding performance metrics and effectively managing complex client accounts. Proficient in data entry and CRM systems, ensuring accurate records and streamlined service delivery.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Walmart.com
02.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Pharmacy department/ Repeats 2023
- Inhome Department 2024-2025
- Wellness Benefits/Pharmacy 2025
Customer Service Representative
Goldman Sachs
11.2022 - 02.2023
- Resolved customer inquiries and issues efficiently through multiple communication channels.
- Collaborated with cross-functional teams to improve customer service processes and workflows.
- Provided training and mentorship to new team members, enhancing overall team performance.
- Analyzed customer feedback to identify trends and recommend process improvements.
- Developed and implemented strategies to enhance customer satisfaction and retention rates.
- Managed complex client accounts, ensuring timely resolution of escalated issues.
- High level work with customers that the front line couldn't handle .
- Utilized CRM systems to track interactions, maintain accurate records, and streamline service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Certified Nursing Assistant
Assist Healthcare Staffing
03.2017 - 11.2022
- Documented patient information accurately in electronic health records systems.
- Collaborated with multidisciplinary teams to develop individualized care plans.
- Educated patients and families on post-discharge instructions and resources.
- Mentored new nursing assistants, promoting adherence to best practices in care delivery.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Data entry for patients daily
- Fast pace work
Certified Nursing Assistant
Crisp Regional Hospital
04.2014 - 08.2017
- Assisted patients with daily living activities, ensuring comfort and dignity.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness of patient areas, adhering to infection control protocols.
- Supported clinical staff during procedures, enhancing patient care efficiency.
- Customer service with patients and family .
- Steady work pace
- Data entry for daily work with patients .
Education
High School Diploma -
Crisp County High School
Cordele, GASkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Call center experience
- Microsoft Excel
- Computer proficiency
- Professional telephone demeanor
- Microsoft outlook
Timeline
Customer Service Representative
Walmart.com
02.2023 - Current
Customer Service Representative
Goldman Sachs
11.2022 - 02.2023
Certified Nursing Assistant
Assist Healthcare Staffing
03.2017 - 11.2022
Certified Nursing Assistant
Crisp Regional Hospital
04.2014 - 08.2017
High School Diploma -
Crisp County High School