VIET NGUYEN LIEN
San Jose,CA
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
Work History
Trưởng Bộ Phận Tiền Sảnh
Vinpearl Resort & Villa
VIET NAM, NHA TRANG
07.2015 - 03.2024
- Identified needs of customers promptly and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Utilized various software and tools to streamline processes and optimize performance.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Recognized by management for providing exceptional customer service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Completed routine maintenance and repair.
- Worked effectively in team environments to make the workplace more productive.
- Completed day-to-day duties accurately and efficiently.
- Operated equipment and machinery according to safety guidelines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked with cross-functional teams to achieve goals.
- Conducted testing of software and systems to ensure quality and reliability.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Managed inventory and supplies to ensure materials were available when needed.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Plan for training standard operating procedure(SOP) for staffs.
- Set up budget to buy equipment to serve customers for next year.
- Respond to customer reviews during stay at hotel on websites.
- Plan to recruit staff during peak season and vacations.
Education
Trường Cao Đẳng Ngoại Ngữ
VN07-2000
Skills
- Multitasking
- Planning
- Time Management
- Flexible and Adaptable
- Self-Directed
- Supervision and leadership
- Collaboration
- Quality Assurance
- Teamwork and Collaboration
- Project Planning
- Microsoft Office
Timeline
Trưởng Bộ Phận Tiền Sảnh
Vinpearl Resort & Villa
07.2015 - 03.2024
Trường Cao Đẳng Ngoại Ngữ
Similar Profiles
Nicholas CusumanoNicholas Cusumano
Recreation Worker at Villa Roma ResortRecreation Worker at Villa Roma Resort
Koh Kian HengKoh Kian Heng
Chinese Peranakan Sous Chef at The Danna Resort and Villa BeachChinese Peranakan Sous Chef at The Danna Resort and Villa Beach
SITI NISSAUL KHOIRIYAHSITI NISSAUL KHOIRIYAH
Room Attendant - Housekeeping at Villa Park Resort & SpaRoom Attendant - Housekeeping at Villa Park Resort & Spa
Jenny EnkhbatJenny Enkhbat
Sales Manager/General Manager at Neuro Masters AcademySales Manager/General Manager at Neuro Masters Academy
Gil KalbfeldGil Kalbfeld
Party Captain at Sharks Ice At San JoseParty Captain at Sharks Ice At San Jose