VIET NGUYEN LIEN
San Jose,CA
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
Work History
Trưởng Bộ Phận Tiền Sảnh
Vinpearl Resort & Villa
VIET NAM, NHA TRANG
07.2015 - 03.2024
- Identified needs of customers promptly and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Utilized various software and tools to streamline processes and optimize performance.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Recognized by management for providing exceptional customer service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Completed routine maintenance and repair.
- Worked effectively in team environments to make the workplace more productive.
- Completed day-to-day duties accurately and efficiently.
- Operated equipment and machinery according to safety guidelines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked with cross-functional teams to achieve goals.
- Conducted testing of software and systems to ensure quality and reliability.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Managed inventory and supplies to ensure materials were available when needed.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Plan for training standard operating procedure(SOP) for staffs.
- Set up budget to buy equipment to serve customers for next year.
- Respond to customer reviews during stay at hotel on websites.
- Plan to recruit staff during peak season and vacations.
Education
Trường Cao Đẳng Ngoại Ngữ
VN07-2000
Skills
- Multitasking
- Planning
- Time Management
- Flexible and Adaptable
- Self-Directed
- Supervision and leadership
- Collaboration
- Quality Assurance
- Teamwork and Collaboration
- Project Planning
- Microsoft Office
Timeline
Trưởng Bộ Phận Tiền Sảnh
Vinpearl Resort & Villa
07.2015 - 03.2024
Trường Cao Đẳng Ngoại Ngữ