Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

Viet Vo

Rio Grande,New Jersey

Summary

Dynamic customer service professional with experience at Town Square Entertainment, excelling in problem resolution and active listening. Proven ability to enhance guest satisfaction and streamline operations, while effectively managing customer inquiries and promoting services. Skilled in data entry and complaint handling, committed to delivering exceptional service in fast-paced environments.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Town Square Entertainment
06.2023 - Current
  • Provided exceptional front-line service in a fast-paced theater environment, ensuring a welcoming and enjoyable experience for all guests.
  • Assisted patrons with ticket purchases, seating inquiries, show schedules, and general questions, both in-person and over the phone.
  • Operated point-of-sale systems for ticketing and concessions; handled cash, credit, and mobile payments accurately.
  • Resolved customer concerns professionally, maintaining a positive and solution-focused attitude.
  • Collaborated with ushers, box office staff, and concession team to ensure smooth event operations.
  • Promoted special offers, memberships, and upcoming performances to enhance guest engagement.
  • Maintained cleanliness and organization of lobby and theater spaces in compliance with health and safety protocols.

Restaurant Busser

Panico's Bistro
07.2022 - 06.2023
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Enhanced customer satisfaction by ensuring tables were cleared and cleaned promptly after guests left.
  • Maintained a clean and safe dining environment by sweeping floors, wiping down surfaces, and keeping walkways clear of debris.
  • Assisted servers in managing their sections effectively, providing timely water refills and bread service.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Team player
  • Supported the overall dining experience by setting up tables with appropriate silverware, glassware, and linens.

Customer Service Representative

Sunset Beach Gift Shop
06.2021 - 08.2021
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.

Education

Fine Arts

Lower Cape May Regional
Cape May, NJ

No Degree - Business Administration

Atlantic Cape Community College
Mays Landing, NJ
06-2028

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Call center experience
  • Problem resolution
  • Complaint handling
  • Product knowledge
  • Appointment scheduling
  • Data collection
  • Staff training
  • Product sales

Languages

Vietnamese
Native or Bilingual

Timeline

Customer Service Representative

Town Square Entertainment
06.2023 - Current

Restaurant Busser

Panico's Bistro
07.2022 - 06.2023

Customer Service Representative

Sunset Beach Gift Shop
06.2021 - 08.2021

Fine Arts

Lower Cape May Regional

No Degree - Business Administration

Atlantic Cape Community College

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