Vietta Barnett
Tulsa,OK
Summary
Professional with strong background in customer interactions and service solutions. Skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Registered Behavior Technician (RBT)
Behavioral Innovations
06.2025 - Current
- Enhanced client behavior through implementation of individualized behavior intervention plans.
- Delivered effective 1:1 ABA therapy in home, school, and clinic environments.
- Maintained precise data collection on behavior and skill acquisition progress.
- Supported assessments by assisting with preference, skill, and behavior evaluations.
Collections Representative
Enterprise Mobility
12.2023 - 06.2025
- Reach out to customers with past-due accounts via phone or email, to discuss outstanding balances and payment options.
- Investigate and resolve billing discrepancies, customer complaints, and other issues related to outstanding balances
- Assist customers with resuming rental status
- B2B and B2C inbound/outbound experience
- Handling call volume of 40+, daily
TCC Student
Tulsa Community College
08.2023 - 05.2025
Teacher Assistant
CAP Tulsa
05.2022 - 04.2023
- Cultivated positive learning environments through effective classroom management techniques.
- Enhanced lesson support by reviewing materials and engaging with students effectively.
- Strengthened classroom organization by optimizing scheduling and resource allocation strategies.
- Fostered communication and support networks with students and families for better engagement.
- Implemented lesson plans and activities to boost student engagement and participation.
Housekeeping
Nook & Cranny Cleaning Company
06.2020 - 01.2022
- Enhanced home hygiene through effective deep cleaning initiatives.
- Reduced cleaning time by streamlining processes while maintaining quality standards.
- Ensured best practices for cleaning supplies and equipment usage.
- Created personalized cleaning plans based on client preferences and feedback.
Orthopedic Medical Assistant
Utica Park Clinic
10.2020 - 07.2021
- Ensured accurate patient intake by documenting medical histories and vital signs.
- Maintained high cleanliness standards by preparing examination rooms and sterilizing instruments.
- Enhanced patient recovery understanding by educating on post-operative care instructions.
- Improved appointment adherence through effective implementation of patient follow-up protocols.
- Supported clinical staff by administering assessments and recording vital signs.
Assistant Manager
Finish Line
10.2017 - 10.2020
- Increased sales through effective visual merchandising standards and product presentation.
- Enhanced operational efficiency by managing team schedules and delegating tasks.
- Boosted customer satisfaction ratings by resolving complaints promptly and effectively.
- Ensured accurate transactions by managing cash registers and balancing drawers daily.
- Analyzed sales data with Store Manager to identify trends for performance improvement.
Education
High school -
Daniel Webster High School
Tulsa, OK05.2016
Skills
- Microsoft Excel
- Effective phone communication
- Understanding of childhood development
- Customer engagement strategies
- Team management
- Fundamental computer proficiency
- Experience with children
- Understanding diverse perspectives
- Direct patient support
- Applied behavior analysis
- Fundamental mathematics
- Cash management
Certification
- CDA December 2022
- CPR Certification July 2022 to July 2024
- Food Handler Certification
- BLS Certification
Timeline
Registered Behavior Technician (RBT)
Behavioral Innovations
06.2025 - Current
Collections Representative
Enterprise Mobility
12.2023 - 06.2025
TCC Student
Tulsa Community College
08.2023 - 05.2025
Teacher Assistant
CAP Tulsa
05.2022 - 04.2023
Orthopedic Medical Assistant
Utica Park Clinic
10.2020 - 07.2021
Housekeeping
Nook & Cranny Cleaning Company
06.2020 - 01.2022
Assistant Manager
Finish Line
10.2017 - 10.2020
High school -
Daniel Webster High School